Abstract

LUNA-REYES, Luis Felipe; HERNANDEZ GARCIA, Juan Manuel  and  GIL-GARCIA, J. Ramón. Towards a Model of the Determinants of the Success of State Government Portals in Mexico. Gest. polít. pública [online]. 2009, vol.18, n.2, pp.307-340. ISSN 1405-1079.

Governments around the world have been developing digital government applications such as Internet portals. Although there are several potential benefits from such applications (for citizens and for government internal operations), most of them fail to deliver results, and there is still little knowledge about their key success factors. Using institutional theory, particularly the technology enactment framework, the research reported here explores the relationships among contextual, institutional and organizational factors and their impact on the success of state portals in Mexico. Results show that these relationships do exist and that portal success is mainly influenced by contextual factors related to electronic services demand and by organizational processes and structures of the agencies responsible for information technologies in the states.

Keywords : institutional theory; electronic government; state portals; technology enactment theory; information technologies; partial least squares.

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