Abstract

DOMINGUEZ AGUIRRE, Luis Roberto. The mediating effects of external factors on intention to leave and organizational factors of hotel industry. Contad. Adm [online]. 2019, vol.64, n.3, e110.  Epub Aug 17, 2020. ISSN 0186-1042.  https://doi.org/10.22201/fca.24488410e.2018.1544.

The present study examines organizational internal factors as predictors of intentions to leave an organization within the hotel industry and the mediating role of the organizational external factors, such as, available opportunities outside the organization, and work-family conflict. The research was conducted among 305 respondents from hotels in Puerto Vallarta, Jalisco, Mexico using multiple linear regression and hierarchical regression analysis to test the hypotheses raised that explained the greater variance in intention to leave. The results show that organizational external factors partially mediate the relationship between organizational internal factors and intention to leave. The study shows that the most influential cause of employees’ turnover intention in hotels is dissatisfaction with the motivation generated by the organization and how this would be influenced by organizational external factors. The analysis enriches the understanding of turnover intentions by examining the mediating role of work-family conflict and available opportunities outside the organization in the relationship between internal factors and intention to leave.

Keywords : J28; M51; M54; Intention to leave; personnel turnover; motivational tools; hotel; hospitality.

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