Abstract

REYES FLORES, Griselda; MAYNEZ GUADERRAMA, Aurora Irma; CAVAZOS ARROYO, Judith  and  HERNANDEZ GOMEZ, Jesús Andrés. Psychological contract, exhaustion, and cynicism of the employee: Its effect on operational staff turnover in the northern Mexican border. Contad. Adm [online]. 2019, vol.64, n.2.  Epub Dec 10, 2019. ISSN 0186-1042.  https://doi.org/10.22201/fca.24488410e.2018.1133.

Staff turnover is a costly phenomenon in terms of productivity and performance. The variable that best predicts this phenomenon is the intention to leave, but in Mexico there are few empirical works on said variable. The objective of this research was to investigate whether emotional exhaustion, organizational cynicism, and violation of the psychological contract precede the intention to leave. To this end, a quantitative, empirical, and transversal research was carried out on a sample of 201 operational staff in the auto-parts maquila export industry located in Ciudad Juárez, Chihuahua, Mexico. Partial least squares structural equation modeling (PLS-SEM) was used as the statistical technique. The results indicate that the emotional exhaustion and cynicism of the employee lead to the intention to leave and that, comparatively, cynicism has greater influence. However, the predictive relationship between the violation of the psychological contract and the intention to leave was rejected.

Keywords : M12; M54; M59; violation of the psychological contract; cynicism; emotional exhaustion; intention to leave; PLS-SEM.

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