Abstract

JONES, Carola; ALDERETE, María Verónica  and  ASCENZI, Laura Daiana. IS/IT Outsourcing policies and value co-creation in SME from Argentina. Investig. adm. [online]. 2021, vol.50, n.127, 00001.  Epub Mar 02, 2021. ISSN 2448-7678.  https://doi.org/10.35426/iav50n127.01.

The objective of this paper is to identify the explanatory factors of the relationship between information technology and systems (IS/IT) diffusion policies and value creation in small and medium enterprises (SMEs). IS/IT are considered services provided internally or by external contracting (outsourcing). Besides, the analysis approach allows associating the benefits of outsourcing with certain internal factors and context. Based on a sample of 113 firms, we conduct a cluster analysis k-means to detect patterns of value creation associated with IS/IT services. Then, a logistic regression model is estimated to explain the likelihood of being part of the outsourcing cluster as a function of independent variables such as employees’ education, percentage of employees using IS/IT, membership in a network and economic sector. Results indicate that outsourcing is associated with organizational competences, education and training of employees and membership in a network, especially in medium firms and services firms. The originality of the paper consists in showing the growing tendency to apply a strategy of IS/IT outsourcing in the city of Córdoba, Argentine where there is still no published papers on the subject. Among the limitations is the size of the sample and that it was not constructed stratified by activity sector.

Keywords : informatics services; outsourcing; SMEs; value creation; ITC; innovation.

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