Abstract

SOTELO ASEF, Jesús Guillermo; LOPEZ DOMINGUEZ, Sergio Iván; CARREON GALLEGOS, Ernesto  and  FIGUEROA GONZALEZ, Ernesto Geovani. Correlation Between the Subfactors that Make Up the Variable Support for a Quality Management System in an Educational Institution. RIDE. Rev. Iberoam. Investig. Desarro. Educ [online]. 2022, vol.12, n.24, e08.  Epub May 23, 2022. ISSN 2007-7467.  https://doi.org/10.23913/ride.v12i24.1127.

For this study, the objective was to know the correlation between the sub-factors that make up the support requirements (Support variable) in a higher-level educational institution in the state of Durango, Mexico, and to determine what relationships exist between them. The sub-factors are derived from the following factors: Resources, Competence, Awareness, Communication and Documented Information, all contained in the ISO 9001: 2015 standard, clause seven, “Support”, of the International Organization for Standardization (ISO). The methodological route followed to meet the objective was through a non-experimental design, with a quantitative approach, with correlation, descriptive and cross-sectional analysis. An instrument, whose Cronbach's alpha was 0.974, was applied to 400 workers from a higher education institution. Among the results, 66 (100 %) correlations were found between the subfactors, and 11 (16.7 %) of them showed a good and significant correlation. Finally, it is concluded that these 11 good relationships generate certainty in the support requirements and meet the support requirements for a quality management system.

Keywords : quality of service; higher education; ISO 9001:2015; quality standard; support requirements.

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