Abstract

RIVAS GARCIA, Rosa María; CARDOSO ESPINOSA, Edgar Oliver  and  CORTES RUIZ, Jesica Alheli. Proposal of Professional Competencies in Tourism from the employer's approach. RIDE. Rev. Iberoam. Investig. Desarro. Educ [online]. 2019, vol.9, n.18, pp.195-214. ISSN 2007-7467.  https://doi.org/10.23913/ride.v9i18.418.

Given that the tourism industry is evolving due to the effects of globalization and the innovation of the products and services it offers, the objective of this research was to know the opinion of five owners of organisms, institutions and official associations that regulate the activity tourism in Mexico, this in order to propose a scheme of the skills that a professional in the tourism sector should acquire and develop in higher education institutions. To investigate the opinion of the informants, a semi-structured interview was used, which was designed based on five approaches that took into account the methodological notes of the statistics database of the World Tourism Organization (2017). The subjects on which it was inquired were the following: aptitudes, values, competences and attitudes of the professional performance of the professionals in tourism. According to the opinion of the interviewees, the competencies, characteristics and aptitudes required in the tourism industry in Mexico are heterogeneous in the categories of "knowledge" (cognitive, disciplinary and conceptual) and "know-how" (procedural and instrumental), since each of these depend on the tourism sub-industry in which they work. Even so, certain coincidences could be determined in various cognitive aspects (eg, mastering another language, functioning in the marketing area, etc.), attitudinal (eg, empathy, teamwork, etc.) and even in certain values (eg, honesty, ethics, etc.).

Keywords : educational competences; professional competences; higher education; tourism.

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