Abstract

DIAZ-CAMACHO, Renzo Fabrizzio; RIVERA MUNOZ, Jorge Leoncio  and  SALVATIERRA MELGAR, Ángel. Predictors in the satisfaction of managing virtual resources: the role of the learner. Apert. (Guadalaj., Jal.) [online]. 2022, vol.14, n.2, pp.126-145.  Epub May 22, 2023. ISSN 2007-1094.  https://doi.org/10.32870/ap.v14n2.2247.

With the spread of SARS-CoV-2, all universities were forced to implement the virtual modality in their curricula so as not to paralyze the educational system. Likewise, the Universidad Nacional Mayor de San Marcos, located in the city of Lima, Peru, continued with non-face-toface classes through virtual resources to help its students in the learning process. Therefore, this research aimed to determine the factors of the student role that influenced the satisfaction of managing virtual resources. The study procedure included the collection of 184 surveys through Google Forms and the analysis of validity, structural model, reliability and hypothesis tests using the non-parametric Spearman’s Rho test.Some of the limitations of the analysis were due to generational differences and socioeconomic and geographic variables of the participants. This paper found, according to the order of the highest score of the correlation coefficient, that the factors student-content interaction, gamified participation, motivation, self-efficacy in internet and computing, and perceived usefulness predicted the satisfaction of managing virtual resources in students. It was concluded that the five independent variables were significantly correlated in the dependent variable.

Keywords : Student satisfaction; online learning; educational quality management; university students; factor análisis.

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