<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2007-2422</journal-id>
<journal-title><![CDATA[Tecnología y ciencias del agua]]></journal-title>
<abbrev-journal-title><![CDATA[Tecnol. cienc. agua]]></abbrev-journal-title>
<issn>2007-2422</issn>
<publisher>
<publisher-name><![CDATA[Instituto Mexicano de Tecnología del Agua, Coordinación de Comunicación, Participación e Información]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2007-24222021000500377</article-id>
<article-id pub-id-type="doi">10.24850/j-tyca-2021-05-09</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Improving urban water supply in the United Kingdom: A literature review]]></article-title>
<article-title xml:lang="es"><![CDATA[Mejora del suministro de agua urbana en el Reino Unido: una revisión de la literatura]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Silva]]></surname>
<given-names><![CDATA[Jorge]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Instituto Politécnico Nacional  ]]></institution>
<addr-line><![CDATA[Mexico City ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>10</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>10</month>
<year>2021</year>
</pub-date>
<volume>12</volume>
<numero>5</numero>
<fpage>377</fpage>
<lpage>422</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2007-24222021000500377&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2007-24222021000500377&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2007-24222021000500377&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract A key characteristic of the United Kingdom is universal access to water in urban and rural areas across three administrative regions: England and Wales; Scotland; and Northern Ireland. Urban supply has been excellent, but historically, there have been issues with water quality, charges, and efficiency due to ineffective institutional arrangements. This review looks at changes in these arrangements, the improvements made as to the result of new policies and improved oversight of providers - and important literature covering all this. No significant difference in the varying approaches was noted, recommended improvements are mainly relating to pricing, efficiency, and customer service.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen Una característica clave del Reino Unido es el acceso universal al agua en las zonas urbanas y rurales en tres regiones administrativas: Inglaterra y Gales; Escocia; e Irlanda del norte. El suministro urbano ha sido excelente, pero históricamente ha habido problemas con la calidad del agua, los cargos y la eficiencia debido a arreglos institucionales ineficaces. Esta revisión analiza los cambios en estos arreglos; las mejoras realizadas como resultado de nuevas políticas y una mejor supervisión de los proveedores, y literatura importante que cubre todo esto. No se observaron diferencias significativas en los diferentes enfoques; las mejoras recomendadas se relacionan principalmente con los precios, la eficiencia y el servicio al cliente.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[England and Wales]]></kwd>
<kwd lng="en"><![CDATA[Northern Ireland]]></kwd>
<kwd lng="en"><![CDATA[urban water supply]]></kwd>
<kwd lng="en"><![CDATA[sanitation services]]></kwd>
<kwd lng="en"><![CDATA[Scotland]]></kwd>
<kwd lng="en"><![CDATA[United Kingdom]]></kwd>
<kwd lng="en"><![CDATA[water services]]></kwd>
<kwd lng="es"><![CDATA[Inglaterra y Gales]]></kwd>
<kwd lng="es"><![CDATA[Irlanda del Norte]]></kwd>
<kwd lng="es"><![CDATA[suministro de agua urbana]]></kwd>
<kwd lng="es"><![CDATA[servicios de saneamiento]]></kwd>
<kwd lng="es"><![CDATA[Escocia]]></kwd>
<kwd lng="es"><![CDATA[Reino Unido]]></kwd>
<kwd lng="es"><![CDATA[servicios de agua]]></kwd>
</kwd-group>
</article-meta>
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