Resumen

ARGUELLES TOACHE, Eugenio  y  AMARO ROSALES, Marcela. Ethical concerns in the use of artificial intelligence, transparency, and the right of access to information. The case of chatbots in the Mexican government, in the context of COVID-19. Estud. derecho inf. [online]. 2023, n.15, pp.85-111.  Epub 08-Nov-2024. ISSN 2594-0082.  https://doi.org/10.22201/iij.25940082e.2023.15.17472.

The use of artificial intelligence in governments has increased in the last decade in several countries, acquiring greater importance in the context of the COVID-19 pandemic. Chatbots are one of the main tools that work based on artificial intelligence and have been used by governments to provide information and services to citizens, as well as for the follow-up, monitoring, and control of COVID-19. The use of these tools has generated ethical debates on the use of personal data, privacy, transparency, accountability, and the right of access to information. The objective of this work is to identify and analyze the main ethical concerns that emerge around the chatbots implemented in the mexican government in the context of COVID-19; the cases of Susana Distancia and Dr. Armando Vaccuno are analyzed. The methodology consists of an open survey of citizen perception. The results show that the main ethical concerns are transparency, accountability, and privacy, which have generated a lack of trust on the part of citizens towards chatbots, that have resulted in a low level of use. To remedy this, it is necessary to eliminate the regulatory gaps around transparency and data protection involved in these modern technologies.

Palabras llave : E-government; artificial intelligence; chatbot; ethical concerns; COVID-19.

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