Resumo

ZAMUDIO SANCHEZ, Francisco José; SOTO ROJAS, Lauro  e  PISTE TUT, Santiago. Assessment of satisfaction times in Mexico's public services: A comparative analysis of 1996-2000 and 2001-2005. Estud. soc [online]. 2011, vol.19, n.37, pp.195-219. ISSN 0188-4557.

The intention of this work is to estimate the optimal time span in which water, sewage, and electricity -the basic utilities- are satisfied in all municipalities of Mexico's states to a desirable maximum. The assignment of services is done via linear programming using the municipalities' service indexes and the per capita gross domestic products for 1995, 2000, and 2005. A comparative analysis for fulfillment time is carried out, applying the methodology to the 1996-2000 and 20012005 five-year periods, as a reflection of social policies implemented in these periods. Results show important changes in the time spans the states require to satisfy the population's need, attributable to changes in social policies applied to services. Cases such as those for Federal District, State of Mexico, Colima, Oaxaca, and the Yucatan Peninsula are examples to be mentioned. It can be inferred from these data that there is a lack of a national policy which will simultaneously provide the basic services and whose assignment will adhere to an optimal-time criterion to carry it out. Finally, results show how sensitive services are to public management changes.

Palavras-chave : welfare; human development; public utilities; linear programming; budget constraints.

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