Resumo

TORRES VARGAS, Georgina Araceli  e  SANCHEZ AVILLANEDA, María Del Rocío. Reference service in the digital library. Investig. bibl [online]. 2005, vol.19, n.39, pp.120-133. ISSN 2448-8321.

The reference service comes to light as one of the most important practices of the digital library. Essentially, the paper draws a historical sketch about the emergence of the service, its conceptualization and its characteristics, as well as the advent of this practice, but now immersed in a new environment_ the digital. We intend to show the characteristics of this phenomenon.

Palavras-chave : Reference services; Digital reference services.

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