<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2007-8064</journal-id>
<journal-title><![CDATA[Entreciencias: diálogos en la sociedad del conocimiento]]></journal-title>
<abbrev-journal-title><![CDATA[Entreciencias: diálogos soc. conoc.]]></abbrev-journal-title>
<issn>2007-8064</issn>
<publisher>
<publisher-name><![CDATA[Universidad Nacional Autónoma de México, Escuela Nacional de Estudios Superiores]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2007-80642022000100215</article-id>
<article-id pub-id-type="doi">10.22201/enesl.20078064e.2022.24.81708</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Catalizadores del desempeño del sector hotelero: orientación emprendedora, responsabilidad social corporativa, gestión de la calidad total]]></article-title>
<article-title xml:lang="en"><![CDATA[Catalysts for hotel sector performance: Entrepreneurial orientation, corporate social responsibility, total quality management]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ibarra Cisneros]]></surname>
<given-names><![CDATA[Manuel Alejandro]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Vela Reyna]]></surname>
<given-names><![CDATA[Juan Benito]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rios Nequis]]></surname>
<given-names><![CDATA[Eric Israel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Autónoma de Baja California  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2022</year>
</pub-date>
<volume>10</volume>
<numero>24</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2007-80642022000100215&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2007-80642022000100215&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2007-80642022000100215&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Objetivo:  Analizar las interrelaciones que existen entre la orientación emprendedora, la responsabilidad social corporativa, la gestión de la calidad total, y cómo influyen sobre el desempeño de los hoteles. Además, se examina el efecto moderador de la orientación emprendedora sobre la relación entre la responsabilidad social corporativa y el desempeño. Finalmente, se analiza el efecto mediador de la gestión de la calidad total en la relación entre orientación emprendedora y desempeño.  Diseño metodológico:  Es una investigación explicativa de corte transversal. Se aplicó una encuesta de 32 ítems a 584 hoteles de 3 o más estrellas de los Estados Unidos y México. Se utilizó la técnica estadística de ecuaciones estructurales por mínimos cuadrados parciales.  Resultados:  Se evidencia la existencia de una relación directa entre la mayoría de los factores analizados entre ellos mismos y el incremento del desempeño de los hoteles. Existe una fuerte conexión entre la gestión de la calidad total y la responsabilidad social corporativa. Empero, la orientación emprendedora sólo influye sobre la calidad total y no sobre la responsabilidad social como relación directa ni tampoco como efecto moderador. Finalmente, existe efecto mediador de la calidad total en relación con la orientación emprendedora y el desempeño.  Limitaciones de la investigación:  La principal limitación fue el acceso para encuestar a los hoteles debido a la pandemia por COVID-19.  Hallazgos:  Los factores inciden en un mejor desempeño, sin embargo, la adopción simultánea de todos no permite maximizar los beneficios. Consecuentemente, termina generando fuerte gasto de tiempo y recursos en relación con el aumento adicional del desempeño.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Purpose:  To analyze the interrelationships that exist between entrepreneurial orientation, corporate social responsibility, total quality management, and how they influence the hotels' performance. In addition, the moderating effect of entrepreneurial orientation on the relationship between corporate social responsibility and performance is examined. Finally, the mediating effect of total quality management in the relationship between entrepreneurial orientation and performance is analyzed.  Methodological design:  It is an explanatory cross-sectional investigation. A 32-item survey was applied to 584 3-star and higher hotels in the United States and Mexico. The statistical technique of the structural equations model by partial least squares was used.  Results:  The existence of a direct relationship between most of the factors analyzed among themselves and the increase in the performance of the hotels is evident. There is a strong connection between total quality mana-gement and corporate social responsibility. However, the entrepreneurial orientation only influences the total quality and not social responsibility as a direct relationship or as a moderating effect. Finally, there is a mediating effect of total quality about entrepreneurial orientation and performance.  Research limitations:  The main limitation was access to survey hotels due to the COVID-19 pandemic.  Findings:  All factors influence better performance; however, the simultaneous adoption of all of them does not allow maximizing all the benefits. On the contrary, it ends up generating heavy expenditure of time and resources about the additional increase in performance.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[desempeño]]></kwd>
<kwd lng="es"><![CDATA[hoteles]]></kwd>
<kwd lng="es"><![CDATA[responsabilidad]]></kwd>
<kwd lng="es"><![CDATA[calidad]]></kwd>
<kwd lng="es"><![CDATA[emprendedora]]></kwd>
<kwd lng="en"><![CDATA[performance]]></kwd>
<kwd lng="en"><![CDATA[hotels]]></kwd>
<kwd lng="en"><![CDATA[responsibility]]></kwd>
<kwd lng="en"><![CDATA[quality]]></kwd>
<kwd lng="en"><![CDATA[entrepreneurial]]></kwd>
</kwd-group>
</article-meta>
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