<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2007-7467</journal-id>
<journal-title><![CDATA[RIDE. Revista Iberoamericana para la Investigación y el Desarrollo Educativo]]></journal-title>
<abbrev-journal-title><![CDATA[RIDE. Rev. Iberoam. Investig. Desarro. Educ]]></abbrev-journal-title>
<issn>2007-7467</issn>
<publisher>
<publisher-name><![CDATA[Centro de Estudios e Investigaciones para el Desarrollo Docente A.C.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2007-74672020000200105</article-id>
<article-id pub-id-type="doi">10.23913/ride.v11i21.690</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Estudio socioeducativo de caso mejora del clima laboral en guarderías mediante la comunicación efectiva al utilizar técnicas de programación neurolingüística]]></article-title>
<article-title xml:lang="en"><![CDATA[Socio-Educational Case Study Improving the Working Environment in Nurseries Through Effective Communication Using Neuro-Linguistic Programming Techniques]]></article-title>
<article-title xml:lang="pt"><![CDATA[Estudo de caso socioeducativo, melhorando o ambiente de trabalho em berçários através de uma comunicação eficaz usando técnicas de programação neurolinguística]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[López Villagómez]]></surname>
<given-names><![CDATA[Silvina Lucia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Vásquez Martínez]]></surname>
<given-names><![CDATA[Claudio Rafael]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Valdez Jiménez]]></surname>
<given-names><![CDATA[Liliana]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Instituto Tecnológico de León  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad de Guadalajara  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad de Guadalajara  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<volume>11</volume>
<numero>21</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2007-74672020000200105&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2007-74672020000200105&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2007-74672020000200105&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen La mala comunicación es la causa de la mayoría de los problemas puertas adentro que presentan las organizaciones. Cuando no se resuelven rápidamente pueden crear sentimientos negativos entre compañeros, relaciones débiles entre los líderes y el resto de los empleados, un mal clima laboral y una disminución de la productividad, afectan la continuidad de cada proceso que desarrolla la empresa. Por lo que el objetivo de este trabajo fue mejorar el clima laboral de dos guarderías mediante la comunicación efectiva utilizando técnicas de programación neurolingüística. Para ello se realizó un diseño cuasiexperimental, pre-postest de un solo grupo; es decir, se aplicó una evaluación precisa sobre el clima laboral, se identificaron las áreas de oportunidad, se aplicaron talleres basados en técnicas de programación neurolingüística y finalmente se contrastaron los resultados de antes y después de la intervención. En total, se encuestó a 87 trabajadores con contrato indefinido (44 de una guardería y el resto de la otra). En la evaluación previa correspondiente a la guardería uno, ocho personas de la población señalan que la comunicación es baja (18 %), 24 que es moderada (54 %) y 12 señalan que es óptima (28 %). En la posintervención, 14 participantes comentaron que es moderada (32 %) y 30 que es óptima (68%), con una p = 0.005. En tanto que en la guardería dos, en la preintervención ocho de los participantes reportaron que la comunicación en la organización es baja (18 %), 24 moderada (56 %) y 11 óptima (25 %). Mientras que en la evaluación posintervención, dos trabajadores reportaron una comunicación baja (4 %), 12 moderada (28 %) y 29 óptima (68 %) (p = 0.003). En cuanto al clima organizacional, en la fase de preintervención se encontró que 28 % señala que es óptimo, mientras que en la postintervención subió a 57 %. En la guardería dos, en la preintervención 57 % del personal señaló que el clima organizacional es moderado y 25 % lo encontró óptimo. En la evaluación posintervención, la calificación de moderada bajó a 39 % y la óptima se incrementó a 61 %. En conclusión, se logró mejorar la comunicación y el clima laboral.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Poor communication is the cause of most of the internal problems that organizations present. When they are not resolved quickly, they can create negative feelings among colleagues, weak relationships between leaders and other employees, a bad work environment and a decrease in productivity. So, the objective of this work was to improve the working environment of two nurseries through effective communication using neuro-linguistic programming techniques. For this, a quasi-experimental design was performed, pretest-posttest of a single group; in other words, an accurate assessment of the work environment was applied, areas of opportunity were identified, workshops based on neuro-linguistic programming techniques were applied, and finally the results before and after the intervention were compared. In total, 87 workers with an indefinite contract were surveyed (44 from one nursery and the rest from the other). In the previous evaluation corresponding to the first nursery, eight people of the population indicate that communication is low (18%), 24 that it is moderate (54%) and 12 indicate that it is optimal (28%). In the post-intervention, 14 participants commented that it is moderate (32%) and 30 that it is optimal (68%), with a p = 0.005. While in the second nursery, in the pre-intervention eight of the participants reported that communication in the organization is low (18%), 24 moderate (56%) and 11 optimal. (25%) While in the post-intervention evaluation, two workers reported low communication (4%), 12 moderate (28%) and 29 optimal (68%) (p = 0.003). Regarding the organizational climate, in the pre-intervention phase it was found that 28% indicated that it is optimal, while in the post-intervention it rose to 57%. In the second nursery, 57% of the staff in the pre-intervention indicated that the organizational climate is moderate and 25% found it optimal. In the post-intervention evaluation, the moderate rating dropped to 39% and the optimal rating increased to 61%. In conclusion, it was possible to improve communication and the work environment.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo A falta de comunicação é a causa da maioria dos problemas internos que as organizações apresentam. Quando não são resolvidos rapidamente, podem criar sentimentos negativos entre colegas, relacionamentos fracos entre líderes e outros funcionários, um ambiente de trabalho ruim e uma diminuição de produtividade afetam a continuidade de cada processo que a empresa desenvolve. Portanto, o objetivo deste trabalho foi melhorar o ambiente de trabalho de dois viveiros através de uma comunicação eficaz, utilizando técnicas de programação neurolinguística. Para isso, foi realizado um desenho quase experimental, pré-pós-teste, de um único grupo; Em outras palavras, aplicou-se uma avaliação precisa do ambiente de trabalho, identificaram-se áreas de oportunidade, aplicaram-se oficinas baseadas em técnicas de programação neurolinguística e, finalmente, compararam-se os resultados antes e depois da intervenção. No total, foram pesquisados 87 trabalhadores com contrato por tempo indeterminado (44 de um berçário e o restante do outro). Na avaliação anterior, correspondente à creche 1, oito pessoas da população indicam que a comunicação é baixa (18%), 24 que é moderada (54%) e 12 indicam que é ótima (28%). No pós-intervenção, 14 participantes comentaram que é moderado (32%) e 30 que é ótimo (68%), com p = 0,005. Enquanto no jardim de infância dois, na pré-intervenção, oito dos participantes relataram que a comunicação na organização é baixa (18%), 24 moderada (56%) e 11 ótima (25%). Enquanto na avaliação pós-intervenção, dois trabalhadores relataram baixa comunicação (4%), 12 moderada (28%) e 29 ótima (68%) (p = 0,003). Em relação ao clima organizacional, na fase pré-intervenção, verificou-se que 28% indicaram que é ótimo, enquanto na pós-intervenção subiu para 57%. Na escola maternal dois, 57% da equipe na pré-intervenção indicou que o clima organizacional é moderado e 25% o consideraram ideal. Na avaliação pós-intervenção, a classificação moderada caiu para 39% e a classificação ideal aumentou para 61%. Em conclusão, foi possível melhorar a comunicação e o ambiente de trabalho.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[clima laboral]]></kwd>
<kwd lng="es"><![CDATA[comunicación]]></kwd>
<kwd lng="es"><![CDATA[programación neurolingüística]]></kwd>
<kwd lng="es"><![CDATA[socioeducativo]]></kwd>
<kwd lng="en"><![CDATA[work environment]]></kwd>
<kwd lng="en"><![CDATA[communication]]></kwd>
<kwd lng="en"><![CDATA[neuro-linguistic programming]]></kwd>
<kwd lng="en"><![CDATA[socio-educational]]></kwd>
<kwd lng="pt"><![CDATA[ambiente de trabalho]]></kwd>
<kwd lng="pt"><![CDATA[comunicação]]></kwd>
<kwd lng="pt"><![CDATA[programação neurolinguística]]></kwd>
<kwd lng="pt"><![CDATA[socioeducativa]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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<person-group person-group-type="author">
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</article>
