<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1607-4041</journal-id>
<journal-title><![CDATA[Revista electrónica de investigación educativa]]></journal-title>
<abbrev-journal-title><![CDATA[REDIE]]></abbrev-journal-title>
<issn>1607-4041</issn>
<publisher>
<publisher-name><![CDATA[Universidad Autónoma de Baja California, Instituto de Investigación y Desarrollo Educativo]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1607-40412019000100120</article-id>
<article-id pub-id-type="doi">10.24320/redie.2019.21.e20.1972</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Universidad inclusiva: percepciones de los responsables de los servicios de apoyo a las personas con discapacidad]]></article-title>
<article-title xml:lang="en"><![CDATA[Inclusive University: Perceptions of Disability Support Services]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Moliner García]]></surname>
<given-names><![CDATA[Odet]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Yazzo Zambrano]]></surname>
<given-names><![CDATA[María Angélica]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Niclot]]></surname>
<given-names><![CDATA[Daniel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Philippot]]></surname>
<given-names><![CDATA[Thierry]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universitat Jaume I  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Spain</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Fundación Universitaria Los Libertadores  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Université de Reims Champagne-Ardenne  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>France</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>00</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>00</month>
<year>2019</year>
</pub-date>
<volume>21</volume>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S1607-40412019000100120&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S1607-40412019000100120&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S1607-40412019000100120&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen Este artículo presenta los resultados de una investigación efectuada en tres universidades de España, Colombia y Francia sobre las percepciones del personal de los servicios de apoyo a las personas con discapacidad en la universidad. Se trata de un estudio descriptivo en el que, mediante entrevistas individuales, los directores académicos y los técnicos de los servicios expresan cómo entienden sus prácticas en relación con el apoyo que proporcionan al estudiantado y al profesorado desde el análisis de tres dimensiones: a) cultura, b) política y c) prácticas inclusivas en la universidad. El análisis de los resultados pone de manifiesto las barreras y fortalezas encontrados en su trabajo. Se concluye con una serie de retos que orientan futuras acciones en cada contexto.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract This article presents the results of a study carried out in three universities in Spain, Colombia, and France on the perceptions of disability support staff. In this descriptive study, individual interviews were conducted in which academic directors and disability support workers described how they perceived their work with respect to support provided to students and teachers. Three dimensions are discussed: a) culture; b) policies; and c) inclusive practices in the university. The analysis of the results highlights the obstacles and strengths identified within their work. To conclude, the article lists challenges that may guide future action in each context.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Servicios de apoyo]]></kwd>
<kwd lng="es"><![CDATA[discapacidad]]></kwd>
<kwd lng="es"><![CDATA[educación superior]]></kwd>
<kwd lng="en"><![CDATA[Support services]]></kwd>
<kwd lng="en"><![CDATA[disability]]></kwd>
<kwd lng="en"><![CDATA[higher education]]></kwd>
</kwd-group>
</article-meta>
</front><back>
<ref-list>
<ref id="B1">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Alba]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<name>
<surname><![CDATA[Zubillaga]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Sánchez]]></surname>
<given-names><![CDATA[J. M.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Tecnologías y Diseño Universal para el Aprendizaje (DUA): experiencias en el contexto universitario e implicaciones en la formación del profesorado]]></article-title>
<source><![CDATA[Revista Latinoamericana de Tecnología Educativa]]></source>
<year>2015</year>
<volume>14</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>89-100</page-range></nlm-citation>
</ref>
<ref id="B2">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Alonso]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Díez]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Universidad y discapacidad: indicadores de buenas prácticas y estándares de actuación para programas y servicios. Siglo Cero]]></article-title>
<source><![CDATA[Revista Española sobre Discapacidad Intelectual]]></source>
<year>2008</year>
<volume>39</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>82-98</page-range></nlm-citation>
</ref>
<ref id="B3">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Armstrong]]></surname>
<given-names><![CDATA[F.]]></given-names>
</name>
<name>
<surname><![CDATA[Armstrong]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
<name>
<surname><![CDATA[Barton]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
</person-group>
<source><![CDATA[Inclusive education: policy, contexts, and comparative perspectives]]></source>
<year>2000</year>
<publisher-loc><![CDATA[Londres ]]></publisher-loc>
<publisher-name><![CDATA[Fulton]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B4">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Barazandeh]]></surname>
<given-names><![CDATA[G.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Attitudes toward disabilities and reasonable accommodation at the university]]></article-title>
<source><![CDATA[The Undergraduate Research Journal]]></source>
<year>2005</year>
<numero>7</numero>
<issue>7</issue>
<page-range>1-12</page-range></nlm-citation>
</ref>
<ref id="B5">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bausela]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Atención a la diversidad en la educación superior]]></article-title>
<source><![CDATA[Revista de Curriculum y Formación del Profesorado]]></source>
<year>2002</year>
<volume>6</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>1-11</page-range></nlm-citation>
</ref>
<ref id="B6">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Booth]]></surname>
<given-names><![CDATA[T]]></given-names>
</name>
<name>
<surname><![CDATA[Ainscow]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[López]]></surname>
<given-names><![CDATA[A. L.]]></given-names>
</name>
<name>
<surname><![CDATA[Durán]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
<name>
<surname><![CDATA[Echeita]]></surname>
<given-names><![CDATA[G.]]></given-names>
</name>
<name>
<surname><![CDATA[Giné]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<name>
<surname><![CDATA[Miquel]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
<name>
<surname><![CDATA[Moratalla]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
<name>
<surname><![CDATA[Sandoval]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<source><![CDATA[Guía para la evaluación y mejora de la educación inclusiva: desarrollando el aprendizaje y la participación en las escuelas]]></source>
<year>2002</year>
<publisher-loc><![CDATA[Madrid ]]></publisher-loc>
<publisher-name><![CDATA[CSIE]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B7">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Borland]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[James]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The learning experience of students with disabilities in higher education]]></article-title>
<source><![CDATA[Disability y Society]]></source>
<year>1999</year>
<volume>14</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>85-101</page-range></nlm-citation>
</ref>
<ref id="B8">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Castellana]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Sala]]></surname>
<given-names><![CDATA[I.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[La universidad ante la diversidad en el aula]]></article-title>
<source><![CDATA[Aula Abierta]]></source>
<year>2005</year>
<volume>32</volume>
<numero>85</numero>
<issue>85</issue>
<page-range>57-84</page-range></nlm-citation>
</ref>
<ref id="B9">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Douchet]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Aubree]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
<name>
<surname><![CDATA[Mabaka]]></surname>
<given-names><![CDATA[P.]]></given-names>
</name>
</person-group>
<source><![CDATA[L&#8217;inclusion des étudiants en situation de handicap dans les universités à l&#8217;échelle mondiale [La inclusión de estudiantes con discapacidad en universidades del mundo]]]></source>
<year>2013</year>
<publisher-loc><![CDATA[Lille ]]></publisher-loc>
<publisher-name><![CDATA[Université Catholique de Lille]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B10">
<nlm-citation citation-type="">
<collab>Fundación Universitaria Los Libertadores</collab>
<source><![CDATA[Proyecto Educativo Institucional Libertador (PEIL)]]></source>
<year>2018</year>
</nlm-citation>
</ref>
<ref id="B11">
<nlm-citation citation-type="">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Grosstephan]]></surname>
<given-names><![CDATA[V.]]></given-names>
</name>
<name>
<surname><![CDATA[Philippot]]></surname>
<given-names><![CDATA[T.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[L&#8217;inclusion des étudiants en situation de handicap à l&#8217;université en France: d&#8217;une demande sociale aux pratiques des acteurs, une étude de cas]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Guido]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
</person-group>
<source><![CDATA[¿Integración-inclusión. Cuáles intervenciones educativas? Memorias del Primer Coloquio Internacional Integración-inclusión, Bogotá, 2014]]></source>
<year>2015</year>
</nlm-citation>
</ref>
<ref id="B12">
<nlm-citation citation-type="book">
<collab>Inspection Générale de l'Administration de l'Éducation Nationale et de la Recherche</collab>
<source><![CDATA[La politique d&#8217;accueil des étudiants handicapés (Rapport 2006-50) [La política de acogida para estudiantes con discapacidad (Informe 2006-50)]]></source>
<year>2006</year>
<publisher-loc><![CDATA[París ]]></publisher-loc>
<publisher-name><![CDATA[Ministerio de Educación Nacional]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B13">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kraska]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Postsecondary students with disabilities and perception of faculty Members]]></article-title>
<source><![CDATA[The Journal for Vocational Special Needs Education]]></source>
<year>2003</year>
<volume>25</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>11-9</page-range></nlm-citation>
</ref>
<ref id="B14">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Leyser]]></surname>
<given-names><![CDATA[Y.]]></given-names>
</name>
<name>
<surname><![CDATA[Greenberger]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
<name>
<surname><![CDATA[Sharoni]]></surname>
<given-names><![CDATA[V.]]></given-names>
</name>
<name>
<surname><![CDATA[Vogel]]></surname>
<given-names><![CDATA[G.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Students with disabilities in teacher education: changes in faculty attitudes toward accommodations over ten years]]></article-title>
<source><![CDATA[International Journal of Special Education]]></source>
<year>2011</year>
<volume>26</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>162-74</page-range></nlm-citation>
</ref>
<ref id="B15">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Moriña]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Cortés-Vega]]></surname>
<given-names><![CDATA[M. D.]]></given-names>
</name>
<name>
<surname><![CDATA[Molina]]></surname>
<given-names><![CDATA[V.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Faculty training: an unavoidable equirement for approaching more inclusive university classrooms]]></article-title>
<source><![CDATA[Teaching in Higher Education]]></source>
<year>2015</year>
<volume>20</volume>
<numero>8</numero>
<issue>8</issue>
<page-range>795-806</page-range></nlm-citation>
</ref>
<ref id="B16">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Moswela]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
<name>
<surname><![CDATA[Mukhopadhyay]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Asking for too much? The voices of students with disabilities in Botswana]]></article-title>
<source><![CDATA[Disability y Society]]></source>
<year>2011</year>
<volume>26</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>307-19</page-range></nlm-citation>
</ref>
<ref id="B17">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Prets]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<name>
<surname><![CDATA[Weber]]></surname>
<given-names><![CDATA[H.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Intégration et handicaps: la situation européenne [Integración y desventajas: la situación europea]]]></article-title>
<source><![CDATA[Reliance]]></source>
<year>2005</year>
<numero>16</numero>
<issue>16</issue>
<page-range>54-60</page-range></nlm-citation>
</ref>
<ref id="B18">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Prowse]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Institutional construction of disabled students]]></article-title>
<source><![CDATA[Journal of Higher Education Policy and Management]]></source>
<year>2009</year>
<volume>31</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>89-96</page-range></nlm-citation>
</ref>
<ref id="B19">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Riddell]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
<name>
<surname><![CDATA[Weedon]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Disabled students in higher education: discourses of disability and the negotiation of identity]]></article-title>
<source><![CDATA[International Journal of Educational Research]]></source>
<year>2014</year>
<numero>63</numero>
<issue>63</issue>
<page-range>38-46</page-range></nlm-citation>
</ref>
<ref id="B20">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Rodríguez]]></surname>
<given-names><![CDATA[L. D.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[La inclusión educativa de personas con discapacidad: políticas y prácticas en la educación superior. Estudio comparativo entre la Universidad Católica de Córdoba-Argentina y la Fundación Universitaria Los Libertadores-Colombia]]></article-title>
<source><![CDATA[Observatorio Pedagógico de la Infancia]]></source>
<year>2015</year>
<numero>15</numero>
<issue>15</issue>
<page-range>9-15</page-range></nlm-citation>
</ref>
<ref id="B21">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sabourin]]></surname>
<given-names><![CDATA[P.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[L&#8217;analyse de contenu]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[B.]]></surname>
<given-names><![CDATA[Gauthier]]></given-names>
</name>
</person-group>
<source><![CDATA[Recherche sociale: de la problématique à la collecte des données]]></source>
<year>2009</year>
<page-range>415-44</page-range><publisher-loc><![CDATA[Québec ]]></publisher-loc>
<publisher-name><![CDATA[Universidad de Québec]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B22">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sarkar]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Inclusive university: a way out to ensure quality, equity, and accessibility for students with disabilities in higher education]]></article-title>
<source><![CDATA[International Journal of Advanced Research]]></source>
<year>2016</year>
<volume>4</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>406-12</page-range></nlm-citation>
</ref>
<ref id="B23">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Shevlin]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Kenny]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Mcneela]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Participation in higher education for students with disabilities: an irish perspective]]></article-title>
<source><![CDATA[Disability &amp; Society]]></source>
<year>2004</year>
<volume>19</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>15-30</page-range></nlm-citation>
</ref>
<ref id="B24">
<nlm-citation citation-type="">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Thomazet]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[L&#8217;intégration a des limites. Pas l&#8217;école inclusive]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Guido]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
</person-group>
<source><![CDATA[¿Integración-inclusión. Cuáles intervenciones educativas? Memorias del Primer Coloquio Internacional Integración-inclusión, Bogotá, 2014]]></source>
<year>2015</year>
</nlm-citation>
</ref>
<ref id="B25">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Yarza]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Rojas]]></surname>
<given-names><![CDATA[H.]]></given-names>
</name>
<name>
<surname><![CDATA[López]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[La discapacidad y Educación Superior. Las contiendas por la participación y la ciudadanía en las reformas neoliberales de la universidad y la Educación Superior en Colombia]]></article-title>
<source><![CDATA[Revista Latinoamericana De Educación Inclusiva]]></source>
<year>2014</year>
<volume>8</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>35-49</page-range></nlm-citation>
</ref>
</ref-list>
</back>
</article>
