Una arquitectura multi–agente para apoyar el uso de comunidades de práctica en las organizaciones
A Multi–Agent Architecture to Support Communities of Practice in Organizations
Juan Pablo Soto Barrera1, Aurora Vizcaíno Barceló2*, Javier Portillo Rodríguez2** y Mario Piattini Velthuis2***
1 Departamento de Matemáticas Universidad de Sonora Hermosillo, México. E mail: jpsoto@gauss.mat.uson.mx
2 Grupo de Investigación ALARCOS Universidad de Castilla – La Mancha Ciudad Real, España (aurora.vizcaino@uclm.es*, javier.portillo@uclm.es**, mario.piattini@uclm.es***)
]]>Artículo recibido en Marzo 09, 2009
Aceptado en Octubre 22, 2009
Resumen
Este artículo presenta una arquitectura multi–agente diseñada para dar apoyo a las comunidades de práctica en organizaciones preocupadas por el intercambio de conocimiento. El principal objetivo de esta propuesta es facilitar el intercambio de conocimiento en empresas donde sus empleados están organizados en comunidades. Además de esto, este trabajo trata de apoyar a los miembros de la comunidad al momento de decidir en qué o quién confiar. Para esto, se propone un modelo de confianza basado en cuatro factores que las personas de manera consciente o inconsciente suelen considerar al momento de decidir si confían o no en un objeto o fuente de conocimiento.
Palabras Clave: Agentes inteligentes, Gestión del Conocimiento en Organizaciones, Confianza, Arquitecturas Multi–agente.
Abstract
This paper presents a two layer multi–agent architecture designed to support communities of practice in organizations which are concerned about knowledge sharing. The main goal of this proposal is, therefore to facilitate knowledge exchange in organizations whose employees are organized into communities.
]]> Keywords: Intelligent Agents, Knowledge Management in Companies, Trust, Multi–agent architecture.
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Agradecimientos
Este trabajo ha sido parcialmente financiado por el proyecto FABRUM (PPT–430000–2008–063), MELISA (PAC08–0142–3315), ENGLOBAS (PII2109–0147–82–35), Junta de Comunidades de Castilla–La Mancha, Ministerio de Educación y Ciencia (Dirección General de Investigación)/Fondos Europeos de Desarrollo Regional (FEDER) en España y al Consejo Nacional de Ciencia y Tecnología (CONACYT) en México.
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