<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0188-6266</journal-id>
<journal-title><![CDATA[Acta universitaria]]></journal-title>
<abbrev-journal-title><![CDATA[Acta univ]]></abbrev-journal-title>
<issn>0188-6266</issn>
<publisher>
<publisher-name><![CDATA[Universidad de Guanajuato, Dirección de Investigación y Posgrado]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0188-62662023000100157</article-id>
<article-id pub-id-type="doi">10.15174/au.2023.3859</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Contribución de las inversiones en recursos humanos según el tipo de eficiencia técnica de la banca múltiple peruana]]></article-title>
<article-title xml:lang="en"><![CDATA[Contribution of investments in human resources according to the technical efficiency type of Peruvian commercial banking]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Castillo Inche]]></surname>
<given-names><![CDATA[Lucia Karin]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Tejada Portilla]]></surname>
<given-names><![CDATA[Lourdes Belén]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Flores Gutiérrez]]></surname>
<given-names><![CDATA[José Ovidio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad San Martín de Porres Facultad de Ciencias administrativas y Recursos humanos ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Nacional Mayor de San Marcos Facultad de Ingeniería Industrial ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Peru</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>00</month>
<year>2023</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>00</month>
<year>2023</year>
</pub-date>
<volume>33</volume>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S0188-62662023000100157&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S0188-62662023000100157&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S0188-62662023000100157&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen Se evaluó la contribución de las inversiones en recursos humanos (RRHH) a la eficiencia técnica de la banca múltiple peruana durante el 2021. Además, se demostró qué tipo de frontera de producción prevalece y se generó un plan benchmarking. A una muestra censal de 16 bancos se les midieron tres inputs (remuneraciones al personal, gastos del directorio y activos) y dos outputs (total de depósitos y total de créditos vigentes). Se identificaron siete bancos en la frontera de eficiencia técnica global (ETG), 12 bancos en la de eficiencia técnica pura (ETP) y siete bancos en la de eficiencia de escala (EE). La media de la ETG fue 0.86, la de ETP fue 0.95 y la de EE fue 0.91. Se determinó que prevalecen los rendimientos variables a escala, que la eficiencia de los bancos no varía con el nivel de inversión en recursos humanos, y se formuló un plan de mejoras potenciales.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract The contribution of investments in human resources to the technical efficiency of the Peruvian multiple banking sector was evaluated during 2021. Additionally, the prevailing type of production frontier was demonstrated, and a benchmarking plan was generated. A census sample of 16 banks was measured for three inputs (employee remuneration, board expenses, and assets) and two outputs (total deposits and total outstanding credits). Seven banks were identified on the global technical efficiency frontier (GTE), 12 on the pure technical efficiency frontier (PTE), and seven on the scale efficiency frontier (SE). The mean for GTE was 0.86, for PTE was 0.95, and for SE was 0.91. It was determined that variable returns to scale prevail, the efficiency of banks does not vary with the level of investment in human resources, and a plan for potential improvements was formulated.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Bancos peruanos]]></kwd>
<kwd lng="es"><![CDATA[recursos humanos]]></kwd>
<kwd lng="es"><![CDATA[eficiencia técnica]]></kwd>
<kwd lng="es"><![CDATA[benchmarking]]></kwd>
<kwd lng="es"><![CDATA[método DEA]]></kwd>
<kwd lng="en"><![CDATA[Peruvian banks]]></kwd>
<kwd lng="en"><![CDATA[human resources]]></kwd>
<kwd lng="en"><![CDATA[technical efficiency]]></kwd>
<kwd lng="en"><![CDATA[benchmarking]]></kwd>
<kwd lng="en"><![CDATA[DEA method]]></kwd>
</kwd-group>
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