<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0188-6266</journal-id>
<journal-title><![CDATA[Acta universitaria]]></journal-title>
<abbrev-journal-title><![CDATA[Acta univ]]></abbrev-journal-title>
<issn>0188-6266</issn>
<publisher>
<publisher-name><![CDATA[Universidad de Guanajuato, Dirección de Investigación y Posgrado]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0188-62662019000100138</article-id>
<article-id pub-id-type="doi">10.15174/au.2019.1976</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Employees&#8217; performance in a Mexican government agency depends on satisfaction with feedback]]></article-title>
<article-title xml:lang="es"><![CDATA[El desempeño de los empleados de una agencia gubernamental mexicana depende de la satisfacción con la retroalimentación]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[López-Franco]]></surname>
<given-names><![CDATA[Nora C.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Valdez-Cepeda]]></surname>
<given-names><![CDATA[Ricardo D.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
<xref ref-type="aff" rid="A a"/>
<xref ref-type="aff" rid="A4"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Torres-Romero]]></surname>
<given-names><![CDATA[Adriana I.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Milburn-Díaz]]></surname>
<given-names><![CDATA[Aarón]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Konkura Consultores, S.C.  ]]></institution>
<addr-line><![CDATA[Chihuahua Chih.]]></addr-line>
<country>México</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Centro Universitario CIFE  ]]></institution>
<addr-line><![CDATA[Cuernavaca Morelos]]></addr-line>
<country>México</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Autónoma Chapingo Centro Regional Universitario Centro Norte ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad Autónoma de Zacatecas Unidad Académica de Matemáticas ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af5">
<institution><![CDATA[,Universidad Autónoma de Chihuahua Facultad de Ciencias Agrotecnológicas ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af6">
<institution><![CDATA[,Universidad Autónoma de Chihuahua Facultad de Contaduría y Administración ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>00</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>00</month>
<year>2019</year>
</pub-date>
<volume>29</volume>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S0188-62662019000100138&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S0188-62662019000100138&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S0188-62662019000100138&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Knowledge on the impact of feedback orientation measures and the effect of satisfaction with feedback on performance is scarce. Therefore, the aims of this study were: to identify the influences of feedback utility, accountability, self-efficacy and social awareness on satisfaction with feedback; and to define the effect of satisfaction with feedback on performance through regression analyses for the case of employees of a Mexican government agency. Then, two questionnaires were designed and applied. The first one considered the feedback orientation scale and 76 employees. The second questionnaire involved measures of in-role behavior and five managers. Almost 87% of the employees&#8217; satisfaction with feedback variation is explained by the direct additive effects of utility, accountability, self-efficacy, and social awareness. The employees&#8217; performance variation depends on satisfaction with feedback.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen El conocimiento sobre el impacto de variables orientadas a la retroalimentación y del efecto de la satisfacción con la retroalimentación sobre el desempeño es escaso. Así, los objetivos de este estudio fueron: identificar el efecto de la utilidad de la retroalimentación, responsabilidad, auto-eficacia y conciencia social sobre la satisfacción con la retroalimentación; y definir el efecto de la satisfacción con la retroalimentación sobre el desempeño a través de análisis de regresión lineal para el caso de una agencia gubernamental mexicana. Así, dos cuestionarios fueron diseñados y aplicados. El primero consideró la escala de orientación a la retroalimentación y 76 empleados; el segundo involucró medidas de actuación en función y cinco gerentes. El 87% de la satisfacción de los empleados con la retroalimentación es explicada por los efectos aditivos directos de utilidad, responsabilidad, auto-eficacia y conciencia social. La variación del desempeño de los empleados depende de su satisfacción con la retroalimentación.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[Feedback utility]]></kwd>
<kwd lng="en"><![CDATA[accountability]]></kwd>
<kwd lng="en"><![CDATA[self-efficacy]]></kwd>
<kwd lng="en"><![CDATA[social awareness]]></kwd>
<kwd lng="en"><![CDATA[feedback orientation scale]]></kwd>
<kwd lng="en"><![CDATA[satisfaction with feedback]]></kwd>
<kwd lng="es"><![CDATA[Utilidad de la retroalimentación]]></kwd>
<kwd lng="es"><![CDATA[responsabilidad]]></kwd>
<kwd lng="es"><![CDATA[autoeficacia]]></kwd>
<kwd lng="es"><![CDATA[conciencia social]]></kwd>
<kwd lng="es"><![CDATA[escala de orientación a la retroalimentación]]></kwd>
<kwd lng="es"><![CDATA[satisfacción con la retroalimentación]]></kwd>
</kwd-group>
</article-meta>
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