<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2594-0163</journal-id>
<journal-title><![CDATA[Mercados y negocios]]></journal-title>
<abbrev-journal-title><![CDATA[Merc. negocios]]></abbrev-journal-title>
<issn>2594-0163</issn>
<publisher>
<publisher-name><![CDATA[Universidad de Guadalajara, Centro Universitario de Ciencias Económico Administrativas]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2594-01632025000100087</article-id>
<article-id pub-id-type="doi">10.32870/myn.vi54.7765</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Identifying Factors Motivating Users to Post Reviews on Online Travel Review Platforms: A Factor Analysis Study]]></article-title>
<article-title xml:lang="es"><![CDATA[Identificación de factores que motivan a los usuarios a publicar reseñas en plataformas de reseñas de viajes en línea: un estudio de análisis factorial]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sharma]]></surname>
<given-names><![CDATA[Animesh Kumar]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sharma]]></surname>
<given-names><![CDATA[Rahul]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Lovely Professional University  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>India</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Lovely Professional University  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>India</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>04</month>
<year>2025</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>04</month>
<year>2025</year>
</pub-date>
<volume>26</volume>
<numero>54</numero>
<fpage>87</fpage>
<lpage>120</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2594-01632025000100087&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2594-01632025000100087&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2594-01632025000100087&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT This research paper aims to identify the factors motivating users to post reviews on online travel review platforms (OTRPs). A non-probabilistic sampling technique, purposive sampling, was employed for data collection. Exploratory Factor Analysis (EFA) was conducted on a dataset of 1,313 observations. This study highlights several pivotal factors encouraging users to engage in this review- sharing phenomenon. Three key factors, social recognition and connection, enhancing travel experiences, and social validation, were identified as motivating users to write online reviews. Among these, the innate desire for social connection, the building of social capital, and the inclination to offer peer support emerge as the predominant motivations driving users' intentions to create travel-related reviews on online platforms. By analyzing the complex interplay of psychological, social, and support-based incentives, this study not only contributes to adds body knowledge to the literature of motivation theories but also offers practical guidance to online travel agencies (OTAs) managers in their pursuit of providing exceptional customer experiences and marketing strategies in an era of expanding online travel. This study assists OTAs in understanding customer experiences, tailoring services to meet travelers' expectations, and delivering enriching customer interactions.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN Este trabajo de investigación tiene como objetivo identificar los factores que motivan a los usuarios a publicar reseñas en plataformas de reseñas de viajes en línea (OTRP). Para la recopilación de datos se empleó una técnica de muestreo no probabilístico, el muestreo intencional. Se realizó un análisis factorial exploratorio (EFA) en un conjunto de datos de 1313 observaciones. Este estudio destaca varios factores fundamentales que alientan a los usuarios a participar en este fenómeno de compartir reseñas. Se identificaron tres factores clave, el reconocimiento y la conexión social, la mejora de las experiencias de viaje y la validación social, como motivaciones de los usuarios a escribir reseñas en línea. Entre estos, el deseo innato de conexión social, la creación de capital social y la inclinación a ofrecer apoyo de pares surgen como las motivaciones predominantes que impulsan las intenciones de los usuarios de crear reseñas relacionadas con viajes en plataformas en línea. Al analizar la compleja interacción de los incentivos psicológicos, sociales y basados en el apoyo, este estudio no solo contribuye a agregar conocimiento a la literatura de las teorías de la motivación, sino que también ofrece una guía práctica para los gerentes de agencias de viajes en línea (OTA) en su búsqueda de brindar experiencias de cliente excepcionales y estrategias de marketing en una era de expansión de los viajes en línea. Este estudio ayuda a las OTA a comprender las experiencias de los clientes, adaptar los servicios para satisfacer las expectativas de los viajeros y ofrecer interacciones enriquecedoras con los clientes.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[online reviews]]></kwd>
<kwd lng="en"><![CDATA[online travel review platforms]]></kwd>
<kwd lng="en"><![CDATA[online travel agencies]]></kwd>
<kwd lng="en"><![CDATA[OTA]]></kwd>
<kwd lng="en"><![CDATA[motivation]]></kwd>
<kwd lng="en"><![CDATA[M15]]></kwd>
<kwd lng="en"><![CDATA[M31]]></kwd>
<kwd lng="es"><![CDATA[Reseñas en línea]]></kwd>
<kwd lng="es"><![CDATA[plataformas de reseñas de viajes en línea]]></kwd>
<kwd lng="es"><![CDATA[agencias de viajes en línea]]></kwd>
<kwd lng="es"><![CDATA[OTA]]></kwd>
<kwd lng="es"><![CDATA[motivación]]></kwd>
<kwd lng="es"><![CDATA[M15]]></kwd>
<kwd lng="es"><![CDATA[M31]]></kwd>
</kwd-group>
</article-meta>
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