<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2448-8402</journal-id>
<journal-title><![CDATA[Ensayos. Revista de economía]]></journal-title>
<abbrev-journal-title><![CDATA[Ens. Rev. econ.]]></abbrev-journal-title>
<issn>2448-8402</issn>
<publisher>
<publisher-name><![CDATA[Universidad Autónoma de Nuevo León, a través de la Facultad de Economía con la colaboración del Centro de Investigaciones Económicas]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2448-84022025000200235</article-id>
<article-id pub-id-type="doi">10.29105/ensayos44.2-5</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Operational Optimization in Chilean SMEs through Information and Communication Technologies]]></article-title>
<article-title xml:lang="es"><![CDATA[Optimización Operativa en las PYMEs Chilenas a través de las Tecnologías de la Información y la Comunicación]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Flen Rossi]]></surname>
<given-names><![CDATA[Florencia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rojas-Vallejos]]></surname>
<given-names><![CDATA[Jorge]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Domínguez Amorós]]></surname>
<given-names><![CDATA[Mario]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universitat de Barcelona School of Sociology ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Spain</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Andrés Bello Facultad de Economía y Negocios Departamento de Economía]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Chile</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universitat de Barcelona Facultad de Economía y Empresa Departamento de Sociología]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Spain</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>00</month>
<year>2025</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>00</month>
<year>2025</year>
</pub-date>
<volume>44</volume>
<numero>2</numero>
<fpage>235</fpage>
<lpage>261</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2448-84022025000200235&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2448-84022025000200235&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2448-84022025000200235&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Objective This study analyzes the impact of Information and Communication Technologies (ICT) on the operational efficiency of Chilean Small and Medium Enterprises (SMEs), aiming to identify the most relevant digital tools to support their development and guide public policy.  Method We used microdata from the Fifth Longitudinal Survey of Enterprises (ELE5). An ANOVA was applied to assess differences in ICT adoption across economic sectors, and a factorial analysis was conducted to identify the most influential technological dimensions.  Results Four key ICT dimensions&#8212;transactional, informational, infrastructure, and strategic&#8212;were found to significantly influence SME operations. The results highlight that ICT adoption varies notably across sectors, suggesting that its impact is not uniform.  Limitations The analysis relies on cross-sectional data from 2017, limiting causal interpretations and excluding post-pandemic digital developments. Furthermore, binary variables reduce the granularity of technological usage assessment.  Main findings ICTs play a strategic role in enhancing the operational efficiency of SMEs in Chile. The study provides empirical evidence to inform policy design aligned with the Digital Agenda 2030, offering a valuable baseline for future research and decision-making in emerging economies.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Objetivo Analizar el impacto de las Tecnologías de la Información y la Comunicación (TIC) en la eficiencia operativa de las pequeñas y medianas empresas (PYMEs) chilenas, con el fin de identificar qué herramientas tecnológicas son más relevantes para fortalecer su desarrollo y orientar políticas públicas eficaces.  Método Se utilizaron microdatos de la Quinta Encuesta Longitudinal de Empresas (ELE5), aplicando un análisis ANOVA para evaluar diferencias sectoriales en el uso de TIC, y un análisis factorial para identificar las dimensiones tecnológicas más influyentes.  Resultados Se identificaron cuatro dimensiones clave de las TIC (transaccional, informacional, infraestructura y estratégica) que inciden significativamente en la operación de las PYMEs. Los resultados muestran diferencias sectoriales relevantes en el uso de tecnologías, lo que indica que su impacto no es homogéneo.  Limitaciones El estudio se basa en datos transversales de 2017, lo que impide observar efectos causales o post-pandemia. Además, existen variables binarias que limitan la profundidad del análisis.  Principales hallazgos Las TIC tienen un rol estratégico en la eficiencia operativa de las PYMEs chilenas. El estudio proporciona una base empírica útil para el diseño de políticas públicas alineadas con la Agenda Digital 2030 y el fortalecimiento del ecosistema emprendedor en contextos emergentes.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[Information and Communication Technologies (ICTs)]]></kwd>
<kwd lng="en"><![CDATA[Small and Medium-Sized Enterprises (SMEs)]]></kwd>
<kwd lng="en"><![CDATA[productivity]]></kwd>
<kwd lng="en"><![CDATA[operational development]]></kwd>
<kwd lng="en"><![CDATA[quantitative analysis]]></kwd>
<kwd lng="en"><![CDATA[public policies]]></kwd>
<kwd lng="en"><![CDATA[O33]]></kwd>
<kwd lng="en"><![CDATA[L25]]></kwd>
<kwd lng="en"><![CDATA[L86]]></kwd>
<kwd lng="en"><![CDATA[M15]]></kwd>
<kwd lng="en"><![CDATA[Q55]]></kwd>
<kwd lng="es"><![CDATA[tecnologías de la información y la comunicación (TIC)]]></kwd>
<kwd lng="es"><![CDATA[pequeñas y medianas empresas (PYMEs)]]></kwd>
<kwd lng="es"><![CDATA[productividad]]></kwd>
<kwd lng="es"><![CDATA[desarrollo operativo]]></kwd>
<kwd lng="es"><![CDATA[análisis cuantitativo]]></kwd>
<kwd lng="es"><![CDATA[políticas públicas]]></kwd>
<kwd lng="es"><![CDATA[O33]]></kwd>
<kwd lng="es"><![CDATA[L25]]></kwd>
<kwd lng="es"><![CDATA[L86]]></kwd>
<kwd lng="es"><![CDATA[M15]]></kwd>
<kwd lng="es"><![CDATA[Q55]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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<publisher-name><![CDATA[World Bank]]></publisher-name>
</nlm-citation>
</ref>
</ref-list>
</back>
</article>
