<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2448-7678</journal-id>
<journal-title><![CDATA[Investigación administrativa]]></journal-title>
<abbrev-journal-title><![CDATA[Investig. adm.]]></abbrev-journal-title>
<issn>2448-7678</issn>
<publisher>
<publisher-name><![CDATA[Instituto Politécnico Nacional, Escuela Superior de Comercio y Administración]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2448-76782021000200003</article-id>
<article-id pub-id-type="doi">10.35426/iav50n128.03</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Consecuencias del agotamiento laboral en tiendas de conveniencia]]></article-title>
<article-title xml:lang="en"><![CDATA[Consequences of job exhaustion in convenience stores]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Máynez-Guaderrama]]></surname>
<given-names><![CDATA[Aurora Irma]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cavazos-Arroyo]]></surname>
<given-names><![CDATA[Judith]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Autónoma de Ciudad Juárez  ]]></institution>
<addr-line><![CDATA[ Chihuahua]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Popular Autónoma del Estado de Puebla  ]]></institution>
<addr-line><![CDATA[ Puebla]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2021</year>
</pub-date>
<volume>50</volume>
<numero>128</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2448-76782021000200003&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2448-76782021000200003&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2448-76782021000200003&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen El objetivo fue indagar el efecto de tres variables estresantes sobre el agotamiento laboral, su efecto sobre el cinismo organizacional y la intención de rotación. El método fue la modelación de ecuaciones estructurales PLS. Los resultados mostraron que la carga laboral y el riesgo ocupacional afectan significativamente al agotamiento emocional, influyendo en el cinismo y finalmente en la intención de rotación. La originalidad radica en el uso de la teoría de la conservación de los recursos del estrés, a través de tres estresores: condiciones laborales, carga laboral y riesgo ocupacional en un sector poco estudiado en el contexto mexicano. Los hallazgos destacan a la sobrecarga laboral y al riesgo ocupacional como antecedentes que conducen al agotamiento emocional, posteriormente al cinismo y llevan al trabajador a tener la intención de abandonar la organización. Las limitaciones se encuentran en que el estudio se llevó a cabo solo en una cadena y transversalmente.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract The objective was to investigate the effect of three stressful variables on job burnout, their effect on organizational cynicism and its influence on the turnover intention. The method was structural equation modeling PLS. The results showed that workload and occupational risk significantly affect emotional exhaustion, influencing cynicism and finally the intention to leave. The originality lies in the use of the Conservation of Resources theory through three stressors: working conditions, workload and occupational risk in a sector with few studies in the Mexican context. The findings highlight work overload and occupational risk as antecedents that lead to emotional exhaustion, later to cynicism and lead the worker to intend to leave the organization. The limitations are that the study was conducted only in one chain and cross sectional.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[intención de rotación]]></kwd>
<kwd lng="es"><![CDATA[agotamiento emocional]]></kwd>
<kwd lng="es"><![CDATA[cinismo organizacional]]></kwd>
<kwd lng="es"><![CDATA[teoría de conservación de recursos del estrés]]></kwd>
<kwd lng="es"><![CDATA[tiendas de conveniencia]]></kwd>
<kwd lng="es"><![CDATA[O15]]></kwd>
<kwd lng="en"><![CDATA[turnover intention]]></kwd>
<kwd lng="en"><![CDATA[emotional exhaustion]]></kwd>
<kwd lng="en"><![CDATA[organizational cynicism]]></kwd>
<kwd lng="en"><![CDATA[conservation of resources theory]]></kwd>
<kwd lng="en"><![CDATA[convenience stores]]></kwd>
<kwd lng="en"><![CDATA[O15]]></kwd>
</kwd-group>
</article-meta>
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