<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2448-7678</journal-id>
<journal-title><![CDATA[Investigación administrativa]]></journal-title>
<abbrev-journal-title><![CDATA[Investig. adm.]]></abbrev-journal-title>
<issn>2448-7678</issn>
<publisher>
<publisher-name><![CDATA[Instituto Politécnico Nacional, Escuela Superior de Comercio y Administración]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2448-76782019000100003</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[La satisfacción en las empresas de logística internacional en Jalisco]]></article-title>
<article-title xml:lang="en"><![CDATA[Satisfaction in international logistics companies in Jalisco]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pelayo-Maciel]]></surname>
<given-names><![CDATA[Jorge]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ortiz-Villavelazquez]]></surname>
<given-names><![CDATA[Ninfa Veaney]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de Guadalajara  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad de Guadalajara  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2019</year>
</pub-date>
<volume>48</volume>
<numero>123</numero>
<fpage>0</fpage>
<lpage>0</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2448-76782019000100003&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2448-76782019000100003&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2448-76782019000100003&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen: La satisfacción es determinante para que una empresa internacional decida la contratación de servicios logísticos. Por lo cual, en la presente investigación se busca como objetivo identificar los factores que afectan a la satisfacción del cliente. Se utiliza un método cuantitativo a través de un análisis factorial y de mínimos cuadrados ordinarios. Los resultados indican que la satisfacción depende de factores como la calidad en el servicio, la lealtad y parcialmente de las tecnologías de la información y comunicación. Las limitaciones que se presentan el trabajo puede ser la disposición por parte de los encuestados al responder el instrumento de medición. Los hallazgos son útiles para las empresas que brindan servicios de logística en cuanto a desarrollar estrategias enfocadas a generar mayor confianza y, por lo tanto, lealtad del cliente. La originalidad y relevancia del estudio están en las aportaciones de un modelo para la toma de decisiones.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract: Satisfaction is decisive for an international company decides the hiring of logistics services. Therefore, in the present investigation the objective is to identify the factors that affect the satisfaction of the client. A quantitative method is used through a factorial analysis and ordinary least squares. The results indicate that satisfaction depends on factors such as quality of service, loyalty and partially on information and communication technologies. The limitations presented by the work may be the willingness on the part of the respondents to respond to the measurement instrument. The findings are useful for companies that provide logistics services in terms of developing strategies focused on generating greater trust and, therefore, customer loyalty. The originality and relevance of the study are in the contributions of a model for decision making.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[satisfacción del cliente]]></kwd>
<kwd lng="es"><![CDATA[calidad en el servicio]]></kwd>
<kwd lng="es"><![CDATA[lealtad del cliente]]></kwd>
<kwd lng="es"><![CDATA[empresas de logística, Jalisco, México]]></kwd>
<kwd lng="en"><![CDATA[customer satisfaction]]></kwd>
<kwd lng="en"><![CDATA[quality in the service]]></kwd>
<kwd lng="en"><![CDATA[customer loyalty]]></kwd>
<kwd lng="en"><![CDATA[logistics companies, Jalisco, Mexico]]></kwd>
</kwd-group>
</article-meta>
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