<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2448-7678</journal-id>
<journal-title><![CDATA[Investigación administrativa]]></journal-title>
<abbrev-journal-title><![CDATA[Investig. adm.]]></abbrev-journal-title>
<issn>2448-7678</issn>
<publisher>
<publisher-name><![CDATA[Instituto Politécnico Nacional, Escuela Superior de Comercio y Administración]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2448-76782019000100002</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Mediación del valor al cliente en farmacias de Ciudad Victoria, Tamaulipas]]></article-title>
<article-title xml:lang="en"><![CDATA[Mediation of customer value in pharmacies of Ciudad Victoria, Tamaulipas]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Doria Mendoza]]></surname>
<given-names><![CDATA[Francisco Javier]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Álvarez Herrera]]></surname>
<given-names><![CDATA[Maritza]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pedraza Melo]]></surname>
<given-names><![CDATA[Norma Angélica]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Autónoma de Tamaulipas  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Nacional Autónoma de México  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Autónoma de Tamaulipas  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2019</year>
</pub-date>
<volume>48</volume>
<numero>123</numero>
<fpage>0</fpage>
<lpage>0</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2448-76782019000100002&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2448-76782019000100002&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2448-76782019000100002&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen: Objetivo: analizar la relación de las capacidades logísticas en el rendimiento financiero de las farmacias de Ciudad Victoria, Tamaulipas a partir de una mediación del Valor al cliente. Método de investigación: El enfoque es cuantitativo, aplicando una encuesta de 24 ítems en escala de Likert a los gerentes de una muestra de 70 farmacias y se realizó un análisis de regresión con mediación. Resultados y hallazgos: Se encontraron en las farmacias analizadas las capacidades de entrega de pedidos, tecnología, calidad, servicio logístico y flexibilidad de procesos y se observó que las capacidades de Tecnología, Entrega y Servicio Logístico tienen un efecto positivo y significativo con el Rendimiento Financiero, y que logran ser mediadas por Valor al cliente. Originalidad y limitaciones: el presente estudio representa un primer acercamiento a este tipo de organizaciones a nivel local, la principal limitación fue la falta de recursos para realizar el estudio a nivel regional.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract: Objective: to analyze the relation of the logistic capacities in the financial performance of the pharmacies of Ciudad Victoria, Tamaulipas, from a mediation of the Value to the client. Research method: The approach is quantitative, applying a survey of 24 items on a Likert scale to the managers of a sample of 70 pharmacies and a regression analysis with mediation was carried out. Results and findings: The capabilities of order delivery, technology, quality, logistics service and process flexibility were found in the analyzed pharmacies and it was observed that the Technology, Delivery and Logistics Service capabilities have a positive and significant effect with the Financial Performance, and that they manage to be mediated by Value to the client. Originality and limitations: the present study represents a first approach to this type of organizations at the local level, the main limitation was the lack of resources to carry out the study at a regional level.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Capacidades logísticas]]></kwd>
<kwd lng="es"><![CDATA[farmacias]]></kwd>
<kwd lng="es"><![CDATA[rendimiento financiero: valor al cliente]]></kwd>
<kwd lng="es"><![CDATA[Tamaulipas]]></kwd>
<kwd lng="es"><![CDATA[México]]></kwd>
<kwd lng="en"><![CDATA[Logistic capabilities]]></kwd>
<kwd lng="en"><![CDATA[pharmacies]]></kwd>
<kwd lng="en"><![CDATA[financial performance]]></kwd>
<kwd lng="en"><![CDATA[customer value]]></kwd>
<kwd lng="en"><![CDATA[Tamaulipas]]></kwd>
<kwd lng="en"><![CDATA[Mexico]]></kwd>
</kwd-group>
</article-meta>
</front><back>
<ref-list>
<ref id="B1">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Anderson]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
<name>
<surname><![CDATA[Fornell]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<name>
<surname><![CDATA[Lehmann]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Customer satisfaccion, market share and profitability: findings from Sweden]]></article-title>
<source><![CDATA[The Journal of Marketing]]></source>
<year>1994</year>
<volume>14</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>53-66</page-range></nlm-citation>
</ref>
<ref id="B2">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Ballou]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
</person-group>
<source><![CDATA[Logística: Administración de la cadena de suministro]]></source>
<year>2004</year>
<publisher-loc><![CDATA[México. ]]></publisher-loc>
<publisher-name><![CDATA[Pearson Educación]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B3">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Ballou]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The evolution and future of logistics and supply chain management]]></article-title>
<source><![CDATA[European Business Review]]></source>
<year>2007</year>
<volume>19</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>332-48</page-range></nlm-citation>
</ref>
<ref id="B4">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bowersox]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
<name>
<surname><![CDATA[Closs]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
</person-group>
<source><![CDATA[Logistics management: the integrated supply chain process]]></source>
<year>1996</year>
<publisher-loc><![CDATA[Singanpore. ]]></publisher-loc>
<publisher-name><![CDATA[McGraw-Hill]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B5">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Chi]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<name>
<surname><![CDATA[Gursoy]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Employee satisfaction, customer satisfaction and financial performance: an empirical examination]]></article-title>
<source><![CDATA[International journal of Hospitality Management]]></source>
<year>2009</year>
<volume>28</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>245-53</page-range></nlm-citation>
</ref>
<ref id="B6">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Chin-Shan]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
<name>
<surname><![CDATA[Chi-Chang]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Assessment of National Logistics Competence in Taiwan, Vietnam and Malaysia]]></article-title>
<source><![CDATA[The Asian Journal of Shipping and Logistics]]></source>
<year>2012</year>
<volume>28</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>255-74</page-range></nlm-citation>
</ref>
<ref id="B7">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Christopher]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<source><![CDATA[Logística: aspectos estratégicos]]></source>
<year>2006</year>
<publisher-loc><![CDATA[México. ]]></publisher-loc>
<publisher-name><![CDATA[Limusa]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B8">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Derwik]]></surname>
<given-names><![CDATA[P.]]></given-names>
</name>
<name>
<surname><![CDATA[Hellström]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
<name>
<surname><![CDATA[Karlsson]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Manager competences in logistics and supply chain practice]]></article-title>
<source><![CDATA[Journal of Business Research]]></source>
<year>2016</year>
<volume>18</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>101-27</page-range></nlm-citation>
</ref>
<ref id="B9">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Fawcett]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
<name>
<surname><![CDATA[Stanley]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
<name>
<surname><![CDATA[Smith]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Developing a logistics capability to improve the performance of international operations]]></article-title>
<source><![CDATA[Journal of Business Logistics]]></source>
<year>1997</year>
<volume>18</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>101-27</page-range></nlm-citation>
</ref>
<ref id="B10">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Frazelle]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
</person-group>
<source><![CDATA[Supply chain strategy: the logistics of supply chain management]]></source>
<year>2002</year>
<publisher-loc><![CDATA[Estados Unidos ]]></publisher-loc>
<publisher-name><![CDATA[McGraw-Hill]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B11">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Gilmour]]></surname>
<given-names><![CDATA[P.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Bechmarking supply chain operations]]></article-title>
<source><![CDATA[International Journal of Physical Distribution and Logistics Management]]></source>
<year>1999</year>
<volume>5</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>259-66</page-range></nlm-citation>
</ref>
<ref id="B12">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Hafeez]]></surname>
<given-names><![CDATA[K.]]></given-names>
</name>
<name>
<surname><![CDATA[Zhang]]></surname>
<given-names><![CDATA[Y.]]></given-names>
</name>
<name>
<surname><![CDATA[Malak]]></surname>
<given-names><![CDATA[N.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Determining key capabilities of a firm using analytic hierarchy process]]></article-title>
<source><![CDATA[International journal of production economics]]></source>
<year>2002</year>
<volume>76</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>39-51</page-range></nlm-citation>
</ref>
<ref id="B13">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Hair]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Anderson]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
<name>
<surname><![CDATA[Tatham]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
<name>
<surname><![CDATA[Black]]></surname>
<given-names><![CDATA[W.]]></given-names>
</name>
</person-group>
<source><![CDATA[Análisis multivariante]]></source>
<year>1999</year>
<publisher-loc><![CDATA[Madrid. ]]></publisher-loc>
<publisher-name><![CDATA[Prentice Hall]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B14">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Hayes]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Beyond world-class: the new manufacturing strategy]]></article-title>
<source><![CDATA[Harvard Business Review]]></source>
<year>1994</year>
<volume>1</volume>
<page-range>77-86</page-range></nlm-citation>
</ref>
<ref id="B15">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[He]]></surname>
<given-names><![CDATA[Y.]]></given-names>
</name>
<name>
<surname><![CDATA[Lai]]></surname>
<given-names><![CDATA[K.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Supply chain integration and service oriented transformation: evidence from Chinese equipment manufacturers]]></article-title>
<source><![CDATA[International journal of production economics]]></source>
<year>2012</year>
<volume>135</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>791-9</page-range></nlm-citation>
</ref>
<ref id="B16">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Hernández]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
<name>
<surname><![CDATA[Fernández]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<name>
<surname><![CDATA[Baptista]]></surname>
<given-names><![CDATA[P.]]></given-names>
</name>
</person-group>
<source><![CDATA[Metodología de la investigación]]></source>
<year>2007</year>
<publisher-loc><![CDATA[México ]]></publisher-loc>
<publisher-name><![CDATA[McGraw-Hill]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B17">
<nlm-citation citation-type="">
<collab>INEGI</collab>
<source><![CDATA[Directorio Estadístico Nacional de Unidades Económicas]]></source>
<year>2017</year>
</nlm-citation>
</ref>
<ref id="B18">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Jiménez]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Guerrero]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Amaya]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<name>
<surname><![CDATA[Velasco]]></surname>
<given-names><![CDATA[N.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Optimización de los recursos en los hospitales: revisión de la literatura sobre logística hospitalaria]]></article-title>
<source><![CDATA[Los cuadernos de pylo - Logistica Hospitalaria]]></source>
<year>2008</year>
<volume>3</volume>
<page-range>1-13</page-range></nlm-citation>
</ref>
<ref id="B19">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kim]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[An investigation on the direct and indirect effect of supply chain integration on firm performance]]></article-title>
<source><![CDATA[International journal of production economics]]></source>
<year>2009</year>
<volume>119</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>328-46</page-range></nlm-citation>
</ref>
<ref id="B20">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kristal]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Huang]]></surname>
<given-names><![CDATA[X.]]></given-names>
</name>
<name>
<surname><![CDATA[Roth]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The effect of an ambidextrous supply chain strategy on combinative competitive capabilities and business performance]]></article-title>
<source><![CDATA[Journal of Operations Management]]></source>
<year>2010</year>
<volume>28</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>415-29</page-range></nlm-citation>
</ref>
<ref id="B21">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Liu]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
<name>
<surname><![CDATA[Luo]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
</person-group>
<source><![CDATA[Effects of logistics capabilities on performance in manufacturing firms]]></source>
<year>2009</year>
<publisher-name><![CDATA[Seiof blue mountain]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B22">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lu]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<name>
<surname><![CDATA[Yang]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Logistics service capabilities and firma performance of international distribution center operations]]></article-title>
<source><![CDATA[The service industries journal]]></source>
<year>2010</year>
<volume>30</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>281-98</page-range></nlm-citation>
</ref>
<ref id="B23">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lurquin]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Streamlining the supply chain in the pharmaceuticals industry]]></article-title>
<source><![CDATA[Logistics information managament]]></source>
<year>1996</year>
<volume>9</volume>
<numero>6</numero>
<issue>6</issue>
<page-range>6-10</page-range></nlm-citation>
</ref>
<ref id="B24">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Mentzer]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Min]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
<name>
<surname><![CDATA[Bobbit]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Toward a unified theory of logistics]]></article-title>
<source><![CDATA[International Journal of Physical Distribution and Logistics Management]]></source>
<year>2004</year>
<volume>34</volume>
<numero>8</numero>
<issue>8</issue>
<page-range>606-27</page-range></nlm-citation>
</ref>
<ref id="B25">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Mert]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Semerciöz]]></surname>
<given-names><![CDATA[F.]]></given-names>
</name>
<name>
<surname><![CDATA[Altuntas]]></surname>
<given-names><![CDATA[G.]]></given-names>
</name>
<name>
<surname><![CDATA[Pehlivan]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Industry forces, competitive and functional strategies and organizational performance: evidence from restaurants in Istanbul, Turkey]]></article-title>
<source><![CDATA[Procedia - Social and Behavioral Sciences]]></source>
<year>2014</year>
<volume>150</volume>
<page-range>300-9</page-range></nlm-citation>
</ref>
<ref id="B26">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Narayana]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
<name>
<surname><![CDATA[Elias]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Pati]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Reserve logistics in the pharmaceutical industry: a systematic analysis]]></article-title>
<source><![CDATA[The international journal of logistics management]]></source>
<year>2014</year>
<volume>25</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>379-98</page-range></nlm-citation>
</ref>
<ref id="B27">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Neeraja]]></surname>
<given-names><![CDATA[B.]]></given-names>
</name>
<name>
<surname><![CDATA[Mita]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Arti]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Supply chain and logistics for the present day business]]></article-title>
<source><![CDATA[Procedia economics and finance]]></source>
<year>2014</year>
<volume>11</volume>
<page-range>665-75</page-range></nlm-citation>
</ref>
<ref id="B28">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Ramírez]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Genéricos, el futuro farmacéutico]]></article-title>
<source><![CDATA[Revista manufactura]]></source>
<year>2011</year>
<volume>17</volume>
<numero>196</numero>
<issue>196</issue>
<page-range>12-8</page-range></nlm-citation>
</ref>
<ref id="B29">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Reichheld]]></surname>
<given-names><![CDATA[F.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The one number you need to grow]]></article-title>
<source><![CDATA[Harvard business review]]></source>
<year>2003</year>
<volume>8</volume>
<numero>12</numero>
<issue>12</issue>
<page-range>46-55</page-range></nlm-citation>
</ref>
<ref id="B30">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Romero]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Managing medicines in the hospital pharmacy: logistics inefficiences]]></article-title>
<source><![CDATA[proceedings of the world congress on engineering and computer science]]></source>
<year>2013</year>
<volume>2</volume>
<page-range>23-5</page-range></nlm-citation>
</ref>
<ref id="B31">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Rutner]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
<name>
<surname><![CDATA[Langley]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Logistics value: definition, process and measurement]]></article-title>
<source><![CDATA[International journal of logistics management]]></source>
<year>2009</year>
<volume>1</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>73-82</page-range></nlm-citation>
</ref>
<ref id="B32">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sezhiyan]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
<name>
<surname><![CDATA[Nambirajan]]></surname>
<given-names><![CDATA[T.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The impact of supplier-selection, supply effort management, logistics capabilities and supply chain]]></article-title>
<source><![CDATA[Journal of contemporary management research]]></source>
<year>2011</year>
<volume>5</volume>
<page-range>12-36</page-range></nlm-citation>
</ref>
<ref id="B33">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Shu-Hsien]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
<name>
<surname><![CDATA[Fang-I]]></surname>
<given-names><![CDATA[K.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The study of relationships between the collaboration for supply chain, supply chain capabilities and firm performance: A case of the Taiwan's TFT-LCD industry]]></article-title>
<source><![CDATA[International journal of production economics]]></source>
<year>2014</year>
<volume>156</volume>
<page-range>295-304</page-range></nlm-citation>
</ref>
<ref id="B34">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sinkovics]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
<name>
<surname><![CDATA[Roath]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Strategy orientation, capabilities, and performance in manufacturer relationships]]></article-title>
<source><![CDATA[Journal of Business Logistics]]></source>
<year>2004</year>
<volume>25</volume>
<page-range>43-64</page-range></nlm-citation>
</ref>
<ref id="B35">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Zhao]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Droge]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<name>
<surname><![CDATA[Stank]]></surname>
<given-names><![CDATA[T.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The effects of logistics capabilities on firm performance: customer-focused versus information-focus capabilities]]></article-title>
<source><![CDATA[Journal of Business Logistics]]></source>
<year>2001</year>
<volume>22</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>91-107</page-range></nlm-citation>
</ref>
</ref-list>
</back>
</article>
