<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2448-7678</journal-id>
<journal-title><![CDATA[Investigación administrativa]]></journal-title>
<abbrev-journal-title><![CDATA[Investig. adm.]]></abbrev-journal-title>
<issn>2448-7678</issn>
<publisher>
<publisher-name><![CDATA[Instituto Politécnico Nacional, Escuela Superior de Comercio y Administración]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2448-76782008000100007</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Job satisfaction and 5´s kaizen - a good way to get better productivity, efficiency and uniformity in manufacturing and industrial sectors]]></article-title>
<article-title xml:lang="es"><![CDATA[Satisfacción laboral y 5´s kaizen: una buena manera de obtener una mejor productividad, eficiencia y uniformidad en los sectores industriales y de manufactura]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[García Rivera]]></surname>
<given-names><![CDATA[Blanca Rosa]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Lew Cox]]></surname>
<given-names><![CDATA[John]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Autónoma de Baja California  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,University of West Florida  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>USA</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2008</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2008</year>
</pub-date>
<volume>37</volume>
<numero>101</numero>
<fpage>7</fpage>
<lpage>15</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2448-76782008000100007&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2448-76782008000100007&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2448-76782008000100007&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract 5´s Kaizen is a tool oriented to total quality. Its forerunner was introduced in Japan by Deming about 60 years ago. Nowadays its practice is very useful to a business' successful implementation of any other operations improvement methodology. The 5´s Kaizen methodology leads to the creation and maintenance of cleaner, better organized, standardized and safer working areas, trying to highlight a &#8220;better quality of life&#8221; in every operation. 5S Kaizen is a very useful concept in both manufacturing and service industries. This concept has been applied in various ways and has proven its worth in making businesses more productive and efficient over time. This paper presents the implementation of 5´s in Fender Corporation, Mexico, a manufacturer of musical instruments in Ensenada, Baja California. The implementation was done in the guitar string manufacturing department. To the department, this was a challenge for leaner thinking; thus, the main objective was to achieve a change of culture in this department. A likert scale questionnaire was applied to measure the perceptions of the employees about job satisfaction after the 5S implementation.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen 5´s Kaizen es una herramienta orientada a la calidad total. Su precursor fue presentado en Japón por Deming hace aproximadamente 60 años atrás. Hoy en día, su práctica es muy usual como &#8221;un negocio exitoso&#8221; que cualquier otra operación de mejora metodológica. La metodología de las 5´s Kaizen contribuye a la creación y mantenimiento de limpieza, mejor organizada, estandarizada y de seguridad en las áreas de trabajo, tratando de obtener &#8221;una mejor calidad de vida&#8221; en cada operación. Las 5´s Kaizen es un concepto muy útil aplicado a la manufactura y a los servicios industriales. Este concepto ha sido aplicado de muchas maneras y ha provisto su valor en hacer negocios mas productivos y eficientes. Este artículo presenta la implementación de las 5´s Kaizen en la empresa Fender, México, una corporación manufacturera de instrumentos musicales en Ensenada, Baja California. La implementación fue elaborada en el departamento de manufactura de las cuerdas para guitarra. Para el departamento, el desafío fue aprender a usar el sistema; sin embargo, el mayor objetivo fue lograr un cambio en la cultura de este departamento. Un cuestionario en la escala de Likert fue aplicado para medir las percepciones de los empleados acerca de la satisfacción laboral después de la implementación de las 5´s.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[5'S]]></kwd>
<kwd lng="en"><![CDATA[Quality Management]]></kwd>
<kwd lng="en"><![CDATA[Lean Manufacturing]]></kwd>
<kwd lng="en"><![CDATA[Job satisfaction]]></kwd>
<kwd lng="en"><![CDATA[Productivity]]></kwd>
<kwd lng="en"><![CDATA[Efficiency]]></kwd>
<kwd lng="es"><![CDATA[5´s]]></kwd>
<kwd lng="es"><![CDATA[Administración de calidad]]></kwd>
<kwd lng="es"><![CDATA[Manufactura de apoyo]]></kwd>
<kwd lng="es"><![CDATA[Satisfacción laboral]]></kwd>
<kwd lng="es"><![CDATA[Productividad]]></kwd>
<kwd lng="es"><![CDATA[Eficiencia]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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