<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2448-7678</journal-id>
<journal-title><![CDATA[Investigación administrativa]]></journal-title>
<abbrev-journal-title><![CDATA[Investig. adm.]]></abbrev-journal-title>
<issn>2448-7678</issn>
<publisher>
<publisher-name><![CDATA[Instituto Politécnico Nacional, Escuela Superior de Comercio y Administración]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2448-76782007000200089</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Un indicador de mejora continua. Mejorando la mejora continua]]></article-title>
<article-title xml:lang="en"><![CDATA[An indicator of continuous improvement]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Torres Hernández]]></surname>
<given-names><![CDATA[Zacarías]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Yarto Sánchez]]></surname>
<given-names><![CDATA[Manuel Antonio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Instituto Politécnico Nacional Unidad Profesional Interdisciplinaria de Ingeniería y Ciencias Sociales y Administrativas ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2007</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2007</year>
</pub-date>
<volume>36</volume>
<numero>100</numero>
<fpage>89</fpage>
<lpage>108</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2448-76782007000200089&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2448-76782007000200089&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2448-76782007000200089&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen El presente trabajo describe diversas iniciativas que se han tenido acerca de la mejora continua. Se propone un modelo de implantación de mejora continua y el establecimiento de un indicador clave de desempeño de la mejora continua para las organizaciones por medio del Índice TOYA.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract The present work describes several approaches of continuous improvement. This study proposes an implementation model of continuous improvement and the establishment of a key performance indicator for continuous improvement for all organizations throu gh the TOYA index.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Mejora continua]]></kwd>
<kwd lng="es"><![CDATA[Kaizen]]></kwd>
<kwd lng="es"><![CDATA[actividades de mejora de pequeños grupos]]></kwd>
<kwd lng="es"><![CDATA[índice TOYA]]></kwd>
<kwd lng="en"><![CDATA[Continuous improvement]]></kwd>
<kwd lng="en"><![CDATA[Kaizen]]></kwd>
<kwd lng="en"><![CDATA[small group improvement activities]]></kwd>
<kwd lng="en"><![CDATA[TOYA index]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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