<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2448-6094</journal-id>
<journal-title><![CDATA[Sanus]]></journal-title>
<abbrev-journal-title><![CDATA[Sanus]]></abbrev-journal-title>
<issn>2448-6094</issn>
<publisher>
<publisher-name><![CDATA[Universidad de Sonora, División de Ciencias Biológicas y de la Salud, Departamento de enfermería]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2448-60942020000200003</article-id>
<article-id pub-id-type="doi">10.36789/sanus.vi14.174</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Percepción de la calidad del cuidado de Enfermería desde la perspectiva de personas hospitalizadas en una institución pública]]></article-title>
<article-title xml:lang="en"><![CDATA[Perception of the quality of nursing care from the perspective of people hospitalized in a public institution]]></article-title>
<article-title xml:lang="pt"><![CDATA[Percepção da qualidade da assistência de enfermagem na perspectiva de pessoas hospitalizadas em instituição pública]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ruiz-Cerino]]></surname>
<given-names><![CDATA[Juana María]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Tamariz-López]]></surname>
<given-names><![CDATA[María Magdalena]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Méndez-González]]></surname>
<given-names><![CDATA[Lucia Amairani]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Torres-Hernández]]></surname>
<given-names><![CDATA[Liliana]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Duran-Badillo]]></surname>
<given-names><![CDATA[Tirso]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Autónoma de Tamaulipas Unidad Académica Multidisciplinaria Matamoros ]]></institution>
<addr-line><![CDATA[Matamoros Tamaulipas]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Autónoma de Tamaulipas Unidad Académica Multidisciplinaria Matamoros ]]></institution>
<addr-line><![CDATA[Matamoros Tamaulipas]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Autónoma de Tamaulipas Unidad Académica Multidisciplinaria Matamoros ]]></institution>
<addr-line><![CDATA[Matamoros Tamaulipas]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad Autónoma de Tamaulipas Unidad Académica Multidisciplinaria Matamoros ]]></institution>
<addr-line><![CDATA[Matamoros Tamaulipas]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af5">
<institution><![CDATA[,Universidad Autónoma de Tamaulipas Unidad Académica Multidisciplinaria Matamoros ]]></institution>
<addr-line><![CDATA[Matamoros Tamaulipas]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2020</year>
</pub-date>
<volume>5</volume>
<numero>14</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2448-60942020000200003&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2448-60942020000200003&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2448-60942020000200003&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Introducción: Los profesionales de Enfermería desde el ingreso al entorno hospitalario de una persona hasta el egreso, tienen constantemente un contacto directo, el evaluar cómo los pacientes perciben la calidad de la atención, permite desarrollar y establecer estrategias de mejora continua.  Objetivo:  Identificar la percepción de la calidad del cuidado de enfermería desde la perspectiva de personas hospitalizadas en una institución pública.  Metodología:  El estudio fue descriptivo, transversal, en una muestra compuesta por 90 pacientes mayores de 18 años identificados a través de un muestreo por conveniencia, se les aplicó el instrumento SERVQHOS-E, Alpha de Cronbach de .87.  Resultados:  En cuanto a la calidad del cuidado de enfermería, se encontró una media de 1.97 puntos (DE=.626) de satisfacción global. La mayoría de los pacientes indicaron estar satisfechos (67.8%) con el cuidado de enfermería, seguida de muy satisfechos (18.9%).  Conclusiones:  Más de la mitad de los sujetos que participaron en este estudio de manera general percibieron buena calidad del cuidado de enfermería.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Introduction: From the moment a person enters a hospital until his discharge, nursing professionals constantly have a direct contact with the person; thus, evaluating how the patient perceived the quality of care he received allows the professionals to develop and implement strategies for continuous improvement.  Objective:  Identify the perception of the quality of nursing care from the perspective of people hospitalized in a public institution.  Methodology:  This was a cross-sectional descriptive study, using a sample comprised by 90 patients aged 18 and above who were identified through convenience sampling; the SERVQHOS-E instrument was applied with Cronbach´s Alpha of .87.  Results:  Regarding the quality of nursing care, an average of 1.97 points (SD = .626) of overall satisfaction was found. Most of patients indicated they were satisfied (67.8%) with the nursing care, followed by very satisfied (18.9%).  Conclusions:  More than half of the subjects who participated in this study, in a general manner perceived a good quality in the nursing care received.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Abstrato  Introdução: Os profissionais de enfermagem, desde a entrada no ambiente hospitalar da pessoa até a alta, mantêm contato direto constantemente, avaliando como os pacientes percebem a qualidade da assistência, permitindo desenvolver e estabelecer estratégias de melhoria contínua.  Objetivo:  Identificar a percepção da qualidade da assistência de enfermagem na perspectiva de pessoas hospitalizadas em uma instituição pública.  Metodologia:  O estudo foi descritivo e transversal. Em uma amostra composta por 90 pacientes com mais de 18 anos identificados por amostragem de conveniência, foi aplicado o instrumento SERVQHOS-E, Alpha da Cronbach da .87.  Resultados:  Em relação à qualidade da assistência de enfermagem, foi encontrada uma média de 1,97 pontos (DP = 0,626) de satisfação geral. A maioria dos pacientes indicou estar satisfeita (67,8%) com os cuidados de enfermagem, seguida de muito satisfeita (18,9%).  Conclusões:  Mais da metade dos sujeitos que participaram deste estudo geralmente percebeu boa qualidade na assistência de enfermagem.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Percepción]]></kwd>
<kwd lng="es"><![CDATA[Calidad de la atención de salud]]></kwd>
<kwd lng="es"><![CDATA[Enfermería (DeCS)]]></kwd>
<kwd lng="en"><![CDATA[Perception]]></kwd>
<kwd lng="en"><![CDATA[Quality of health care]]></kwd>
<kwd lng="en"><![CDATA[Nursing (DeCS)]]></kwd>
<kwd lng="pt"><![CDATA[Percepção]]></kwd>
<kwd lng="pt"><![CDATA[Qualidade dos cuidados de saúde]]></kwd>
<kwd lng="pt"><![CDATA[Enfermagem (DeCS)]]></kwd>
</kwd-group>
</article-meta>
</front><back>
<ref-list>
<ref id="B1">
<label>1</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Robledo]]></surname>
<given-names><![CDATA[HG]]></given-names>
</name>
<name>
<surname><![CDATA[Fajardo]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
<name>
<surname><![CDATA[García]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
</person-group>
<source><![CDATA[Reflexiones en torno al hexágono de calidad de los servicios de salud. En la calidad de la atención a la salud en México a través de sus instituciones]]></source>
<year>2015</year>
<edition>2ª</edition>
<page-range>47-85</page-range><publisher-name><![CDATA[Biblioteca Mexicana del conocimiento]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B2">
<label>2</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Llinás]]></surname>
<given-names><![CDATA[DA.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Evaluación de la calidad de la atención en salud, un primer paso para la reforma del sistema]]></article-title>
<source><![CDATA[Salud Uninorte]]></source>
<year>2010</year>
<volume>26</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>143-54</page-range></nlm-citation>
</ref>
<ref id="B3">
<label>3</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lenis-Victoria]]></surname>
<given-names><![CDATA[CA.]]></given-names>
</name>
<name>
<surname><![CDATA[Manrique-Abril]]></surname>
<given-names><![CDATA[F.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Calidad del cuidado de enfermería percibida por pacientes hospitalizados en una clínica privada de Barranquilla (Colombia)]]></article-title>
<source><![CDATA[Aquichan]]></source>
<year>2015</year>
<volume>15</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>413-25</page-range></nlm-citation>
</ref>
<ref id="B4">
<label>4</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lyu]]></surname>
<given-names><![CDATA[H]]></given-names>
</name>
<name>
<surname><![CDATA[Wick]]></surname>
<given-names><![CDATA[EC]]></given-names>
</name>
<name>
<surname><![CDATA[Housman]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Freischlag]]></surname>
<given-names><![CDATA[JA]]></given-names>
</name>
<name>
<surname><![CDATA[Makary]]></surname>
<given-names><![CDATA[MA.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Patient satisfaction as a possible indicator of quality surgical care]]></article-title>
<source><![CDATA[JAMA Surg]]></source>
<year>2013</year>
<volume>148</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>362-7</page-range></nlm-citation>
</ref>
<ref id="B5">
<label>5</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Monje]]></surname>
<given-names><![CDATA[P.]]></given-names>
</name>
<name>
<surname><![CDATA[Miranda]]></surname>
<given-names><![CDATA[P.]]></given-names>
</name>
<name>
<surname><![CDATA[Oyarzün]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Seguel]]></surname>
<given-names><![CDATA[F.]]></given-names>
</name>
<name>
<surname><![CDATA[Flores]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Percepción de cuidado humanizado de enfermería desde la perspectiva de usuarios hospitalizados]]></article-title>
<source><![CDATA[Cienc. Enferm.]]></source>
<year>2018</year>
<volume>24</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>1-10</page-range></nlm-citation>
</ref>
<ref id="B6">
<label>6</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Puch-Ku]]></surname>
<given-names><![CDATA[GF.]]></given-names>
</name>
<name>
<surname><![CDATA[Uicab-Pool]]></surname>
<given-names><![CDATA[GA.]]></given-names>
</name>
<name>
<surname><![CDATA[Ruiz-Rodríguez]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Castañeda-Hidalgo]]></surname>
<given-names><![CDATA[H.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Dimensiones del cuidado de enfermería y la satisfacción del paciente adulto hospitalizado]]></article-title>
<source><![CDATA[Rev Enferm Inst Mex Seguro Soc]]></source>
<year>2016</year>
<volume>24</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>123-8</page-range></nlm-citation>
</ref>
<ref id="B7">
<label>7</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Blasco-León]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Ortíz-Luis]]></surname>
<given-names><![CDATA[SR.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Ética y valores en Enfermería]]></article-title>
<source><![CDATA[Rev Enferm Inst Mex Seguro Soc]]></source>
<year>2016</year>
<volume>24</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>145-9</page-range></nlm-citation>
</ref>
<ref id="B8">
<label>8</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Febré]]></surname>
<given-names><![CDATA[N.]]></given-names>
</name>
<name>
<surname><![CDATA[Mondaca-Gómez]]></surname>
<given-names><![CDATA[K.]]></given-names>
</name>
<name>
<surname><![CDATA[Méndez-Celis]]></surname>
<given-names><![CDATA[P.]]></given-names>
</name>
<name>
<surname><![CDATA[Badilla-Morales]]></surname>
<given-names><![CDATA[V.]]></given-names>
</name>
<name>
<surname><![CDATA[Soto-Parada]]></surname>
<given-names><![CDATA[P.]]></given-names>
</name>
<name>
<surname><![CDATA[Ivanovic]]></surname>
<given-names><![CDATA[P.]]></given-names>
</name>
<name>
<surname><![CDATA[Reynaldo]]></surname>
<given-names><![CDATA[s K.]]></given-names>
</name>
<name>
<surname><![CDATA[Canales]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Calidad en Enfermería: su gestión, implementación y medición]]></article-title>
<source><![CDATA[Rev. Med. Clin. Condes.]]></source>
<year>2018</year>
<volume>29</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>278-87</page-range></nlm-citation>
</ref>
<ref id="B9">
<label>9</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Escobar-Castellanos]]></surname>
<given-names><![CDATA[B.]]></given-names>
</name>
<name>
<surname><![CDATA[Cid-Henríquez]]></surname>
<given-names><![CDATA[P.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[El cuidado de enfermería y la ética derivados del avance tecnológico en salud]]></article-title>
<source><![CDATA[Acta Bioet.]]></source>
<year>2018</year>
<volume>24</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>39-46</page-range></nlm-citation>
</ref>
<ref id="B10">
<label>10</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Chávez]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
<name>
<surname><![CDATA[Romeo]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
<name>
<surname><![CDATA[Zúñiga]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
</person-group>
<source><![CDATA[Percepción de la calidad del Cuidado de Enfermería en Pacientes en el hospital Universitario del Caribe, Cartagena]]></source>
<year>2013</year>
<publisher-loc><![CDATA[Cartagena de Indias ]]></publisher-loc>
<publisher-name><![CDATA[Universidad de Cartagena]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B11">
<label>11</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Silva-Fhon]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Ramón-Cordova]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
<name>
<surname><![CDATA[Vergara-Villanueva]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
<name>
<surname><![CDATA[Palacios-Fhon]]></surname>
</name>
<name>
<surname><![CDATA[Partezani-Rodrigues]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Percepción del paciente hospitalizado respecto a la atención de enfermería en un hospital público]]></article-title>
<source><![CDATA[Enfermería Universitaria]]></source>
<year>2015</year>
<volume>12</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>80-7</page-range></nlm-citation>
</ref>
<ref id="B12">
<label>12</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Campiño-Valderrama]]></surname>
<given-names><![CDATA[SM]]></given-names>
</name>
<name>
<surname><![CDATA[Duque]]></surname>
<given-names><![CDATA[PA]]></given-names>
</name>
<name>
<surname><![CDATA[Cardozo]]></surname>
<given-names><![CDATA[VH.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Percepción del paciente hospitalizado sobre el cuidado brindado por estudiantes de enfermería]]></article-title>
<source><![CDATA[Univ. Salud.]]></source>
<year>2019</year>
<volume>21</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>215-25</page-range></nlm-citation>
</ref>
<ref id="B13">
<label>13</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Castro-Serralde]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
<name>
<surname><![CDATA[Cadena-Antonio]]></surname>
<given-names><![CDATA[G.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Dimensiones de la satisfacción del paciente con insuficiencia renal crónica respecto a la calidad del cuidado de enfermería]]></article-title>
<source><![CDATA[Rev Enferm Inst Mex Seguro Soc.]]></source>
<year>2017</year>
<volume>25</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>271-8</page-range></nlm-citation>
</ref>
<ref id="B14">
<label>14</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[De Almeida]]></surname>
<given-names><![CDATA[T.]]></given-names>
</name>
<name>
<surname><![CDATA[Aparecida]]></surname>
<given-names><![CDATA[Y.]]></given-names>
</name>
<name>
<surname><![CDATA[Pires]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
<name>
<surname><![CDATA[Lebrão]]></surname>
<given-names><![CDATA[ML.]]></given-names>
</name>
<name>
<surname><![CDATA[Satya]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Dos Santos]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Amaro]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Factors associated with lower gait speed among the elderly living in a developing country: a crosssectional population-based study]]></article-title>
<source><![CDATA[BMC Geriatr]]></source>
<year>2015</year>
<volume>15</volume>
<numero>35</numero>
<issue>35</issue>
<page-range>1-9</page-range></nlm-citation>
</ref>
<ref id="B15">
<label>15</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Barragán]]></surname>
<given-names><![CDATA[JA.]]></given-names>
</name>
<name>
<surname><![CDATA[Moreno]]></surname>
<given-names><![CDATA[CM.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Calidad percibida por usuarios de enfermería en tres hospitales públicos]]></article-title>
<source><![CDATA[Enfermería Global]]></source>
<year>2013</year>
<volume>12</volume>
<numero>29</numero>
<issue>29</issue>
<page-range>217-30</page-range></nlm-citation>
</ref>
<ref id="B16">
<label>16</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Martin]]></surname>
<given-names><![CDATA[RA.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Satisfacción del paciente en hemodiálisis como criterio de calidad asistencial en enfermería]]></article-title>
<source><![CDATA[Revista Mexicana de Urología]]></source>
<year>2014</year>
<volume>74</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>292-5</page-range></nlm-citation>
</ref>
<ref id="B17">
<label>17</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Borré]]></surname>
<given-names><![CDATA[YM.]]></given-names>
</name>
<name>
<surname><![CDATA[Vega]]></surname>
<given-names><![CDATA[Y.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Calidad percibida de la atención de enfermería por pacientes hospitalizados]]></article-title>
<source><![CDATA[Ciencia y enfermería]]></source>
<year>2014</year>
<volume>20</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>81-94</page-range></nlm-citation>
</ref>
</ref-list>
</back>
</article>
