<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2007-7467</journal-id>
<journal-title><![CDATA[RIDE. Revista Iberoamericana para la Investigación y el Desarrollo Educativo]]></journal-title>
<abbrev-journal-title><![CDATA[RIDE. Rev. Iberoam. Investig. Desarro. Educ]]></abbrev-journal-title>
<issn>2007-7467</issn>
<publisher>
<publisher-name><![CDATA[Centro de Estudios e Investigaciones para el Desarrollo Docente A.C.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2007-74672020000100135</article-id>
<article-id pub-id-type="doi">10.23913/ride.v10i20.653</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Validación del instrumento de evaluación de desempeño de un sistema de gestión de calidad en una institución de educación superior]]></article-title>
<article-title xml:lang="en"><![CDATA[Validation of the performance assessment instrument of a quality management system at a higher education institution]]></article-title>
<article-title xml:lang="pt"><![CDATA[Validação do instrumento de avaliação de desempenho de um sistema de gestão da qualidade em uma instituição de ensino superior]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sotelo Asef]]></surname>
<given-names><![CDATA[Jesús Guillermo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sosa Álvarez]]></surname>
<given-names><![CDATA[María Concepción]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Carreón Gallegos]]></surname>
<given-names><![CDATA[Ernesto]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Juárez del Estado de Durango  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>México</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Politécnica de Durango  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Juárez del Estado de Durango  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>México</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2020</year>
</pub-date>
<volume>10</volume>
<numero>20</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2007-74672020000100135&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2007-74672020000100135&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2007-74672020000100135&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen En el entendido de que una institución educativa es también una organización cuya tarea sustantiva es la proporción de un servicio que busca el aprendizaje del estudiante a través de las actividades que en su totalidad ofrece, la percepción de los trabajadores al respecto es base para la maduración de un sistema de gestión de la calidad que trascienda en sus procesos con la intención de generar mejores resultados. Bajo este tenor, el objetivo de este estudio radicó en diseñar y validar una herramienta para el monitoreo del estatus que guarda una institución de educación superior, en ese sentido y alineado a los estatutos de la norma de calidad ISO 9001:2015. Para ello, se elaboró un instrumento para conocer la percepción de los trabajadores con respecto a lo mencionado, de tal forma que el resultado obtenido anule los sesgos derivados de la aplicación de otras herramientas, tales como las listas de cotejo que la misma norma provee, las cuales no están alejadas del todo del criterio y otros contaminantes, como marcos de referencia o disposición y ánimo del que audita o mide. El diseño de la investigación se clasificó en el tipo instrumental, y el documento de medición en la tipología escala. Se definieron sus propiedades métricas de contenido, constructo y confiabilidad a una muestra de 133 trabajadores universitarios. La estructura final de dicho instrumento se conformó por 42 ítems, distribuidos en cinco dimensiones, como resultados se obtiene que el instrumento diseñado después de su validación estadística cumple con los criterios establecidos siento este un instrumento válido para su aplicación en la práctica.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract In the understanding that an educational institution is also an organization whose substantive task is the proportion of a service that seeks student learning through the activities that it offers in its entirety, the workers perception of it is the basis for the maturation of a Quality Management System that transcends its processes with the intention of generating better results. Under this tenor, the objective of this study was to design and validate a tool for monitoring the status of an institution of higher education, in that sense and aligned with the statutes of the ISO 9001:2015 Quality Standard. An instrument was then developed, whose purpose is to know the worker&#8217;s perception regarding the aforementioned, in such a way that the result obtained annuls the biases derived from the application of other tools, such as checklists that the same standard provides, and that are not far from the criteria and other pollutants such as frames of reference or disposition and spirit of the auditor or measure. The research design was classified in the instrumental type, and the measurement document in the scale typology. Its metric properties of content, construct and reliability were defined to a sample of 133 university. The final structure of this instrument was made up of 42 items, distributed in five dimensions, results you get that the instrument designed after its statistical validation meets the established criteria I feel this a valid instrument for its application in practice.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo No entendimento de que uma instituição educacional também é uma organização cuja tarefa substantiva é a proporção de um serviço que busca a aprendizagem do aluno por meio das atividades que oferece em sua totalidade, a percepção dos trabalhadores a esse respeito é a base para o amadurecimento. de um sistema de gestão da qualidade que transcende seus processos com a intenção de gerar melhores resultados. Sob esse teor, o objetivo deste estudo foi projetar e validar uma ferramenta para monitorar o status de uma instituição de ensino superior, nesse sentido e alinhada aos estatutos do padrão de qualidade ISO 9001: 2015. Para isso, foi desenvolvido um instrumento para conhecer a percepção dos trabalhadores em relação ao mencionado, de forma que o resultado obtido anule os vieses derivados da aplicação de outras ferramentas, como as listas de verificação que o mesmo padrão fornece, que não estão distantes dos critérios e de outros contaminantes, como quadros de referência ou disposição e espírito de quem audita ou mede. O desenho da pesquisa foi classificado no tipo instrumental e o documento de medida na tipologia da balança. Suas propriedades métricas de conteúdo, construto e confiabilidade foram definidas para uma amostra de 133 trabalhadores universitários. A estrutura final deste instrumento foi composta por 42 itens, distribuídos em cinco dimensões, obtendo-se que o instrumento elaborado após sua validação estatística atende aos critérios estabelecidos, e considero que este é um instrumento válido para sua aplicação na prática.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[calidad en el servicio]]></kwd>
<kwd lng="es"><![CDATA[educación superior]]></kwd>
<kwd lng="es"><![CDATA[medición]]></kwd>
<kwd lng="es"><![CDATA[norma de calidad ISO 9001:2015]]></kwd>
<kwd lng="en"><![CDATA[quality standard]]></kwd>
<kwd lng="en"><![CDATA[higher education]]></kwd>
<kwd lng="en"><![CDATA[measurement]]></kwd>
<kwd lng="en"><![CDATA[service quality]]></kwd>
<kwd lng="pt"><![CDATA[qualidade de serviço]]></kwd>
<kwd lng="pt"><![CDATA[ensino superior]]></kwd>
<kwd lng="pt"><![CDATA[medição]]></kwd>
<kwd lng="pt"><![CDATA[padrão de qualidade ISO 9001: 2015]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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