<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2007-7467</journal-id>
<journal-title><![CDATA[RIDE. Revista Iberoamericana para la Investigación y el Desarrollo Educativo]]></journal-title>
<abbrev-journal-title><![CDATA[RIDE. Rev. Iberoam. Investig. Desarro. Educ]]></abbrev-journal-title>
<issn>2007-7467</issn>
<publisher>
<publisher-name><![CDATA[Centro de Estudios e Investigaciones para el Desarrollo Docente A.C.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2007-74672019000100330</article-id>
<article-id pub-id-type="doi">10.23913/ride.v9i18.426</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Un análisis sobre la percepción que los usuarios locales y externos tienen de los servicios bibliotecarios en una macrouniversidad de México]]></article-title>
<article-title xml:lang="en"><![CDATA[An analysis on the perception that local and external users have of library services in a macro University of Mexico]]></article-title>
<article-title xml:lang="pt"><![CDATA[Uma análise da percepção que os usuários locais e externos têm dos serviços bibliotecários em uma macro-universidade no México]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Alvarado Lagunas]]></surname>
<given-names><![CDATA[Elías]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ortiz Rodríguez]]></surname>
<given-names><![CDATA[Jeyle]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Dávila Aguirre]]></surname>
<given-names><![CDATA[Mario César]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Autónoma de Nuevo León  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Autónoma de Nuevo León  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad de Monterrey  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2019</year>
</pub-date>
<volume>9</volume>
<numero>18</numero>
<fpage>330</fpage>
<lpage>355</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2007-74672019000100330&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2007-74672019000100330&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2007-74672019000100330&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen En este artículo se presentan los resultados de un análisis de percepción del servicio bibliotecario en la Universidad Autónoma de Nuevo León (UANL), máxima casa de estudios del norte de México. Para tal fin, se empleó la encuesta semiestructurada, la cual fue aplicada a 6082 usuarios (locales y externos) que se encontraban en los distintos campus de dicha universidad. Con la información recabada se efectuó un modelo de ecuaciones estructurales, el cual sirvió para explicar la forma en que los usuarios percibían el servicio bibliotecario que se brindaba en la UANL. Los principales resultados demuestran que la mayoría de los encuestados, tanto internos como externos, tienen una percepción positiva en las dimensiones valoradas, especialmente lo relacionado con el adecuado equipo e infraestructura física para desarrollar las actividades académicas y de investigación. En futuras investigaciones, sin embargo, se podría comparar la percepción de los usuarios de bibliotecas públicas y privadas, o de diversas regiones del país. Igualmente, se pueden ejecutar investigaciones que examinen la relación entre los hábitos de lectura de los usuarios y el espacio físico disponible en las bibliotecas, e incluso se pude profundizar en cómo la adquisición de información a través de las nuevas tecnologías influye en el uso de los espacios físicos de las bibliotecas.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract This article presents the results of an analysis on users&#8217; perception of librarian service at the Universidad Autonoma de Nuevo Leon (UANL), considered the third largest university and university in the north of Mexico. We use data from a semi-structured survey collected in the facilities of the UANL in 2016. Structural equation modeling is used to explain the way users classify their perceptions about the service in the UANL libraries. Results indicate that UANL students give more importance to the physical space available to work in the library, such as: work tables, study rooms and cubicles. Meanwhile, for external user&#8217;s library's physical equipment and general infrastructure are more important.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo Este artigo apresenta os resultados de uma análise de percepção do serviço bibliotecário da Universidade Autônoma de Nuevo León (UANL), a casa máxima de estudos no norte do México. Para tanto, foi utilizado o survey semi-estruturado, aplicado a 6082 usuários (locais e externos) que se encontravam nos diferentes campi da referida universidade. Com as informações coletadas, foi realizado um modelo de equações estruturais, que serviu para explicar a forma como os usuários percebiam o serviço de biblioteca prestado na UANL. Os principais resultados mostram que a maioria dos entrevistados, tanto internos como externos, tem uma percepção positiva das dimensões avaliadas, principalmente relacionadas ao equipamento adequado e infraestrutura física para o desenvolvimento de atividades acadêmicas e de pesquisa. Em pesquisas futuras, no entanto, a percepção de usuários de bibliotecas públicas e privadas, ou de diferentes regiões do país, poderia ser comparada. Da mesma forma, pesquisas podem ser realizadas para examinar a relação entre os hábitos de leitura dos usuários e o espaço físico disponível nas bibliotecas, e podemos até mesmo aprofundar como a aquisição de informações através de novas tecnologias influencia o uso de espaços físicos das bibliotecas.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[biblioteca]]></kwd>
<kwd lng="es"><![CDATA[método de ecuaciones estructurales]]></kwd>
<kwd lng="es"><![CDATA[percepción]]></kwd>
<kwd lng="es"><![CDATA[servicio]]></kwd>
<kwd lng="en"><![CDATA[library]]></kwd>
<kwd lng="en"><![CDATA[method of structural equations]]></kwd>
<kwd lng="en"><![CDATA[perception]]></kwd>
<kwd lng="en"><![CDATA[service]]></kwd>
<kwd lng="pt"><![CDATA[biblioteca]]></kwd>
<kwd lng="pt"><![CDATA[método de equações estruturais]]></kwd>
<kwd lng="pt"><![CDATA[percepção]]></kwd>
<kwd lng="pt"><![CDATA[serviço]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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