<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2007-7459</journal-id>
<journal-title><![CDATA[Horizonte sanitario]]></journal-title>
<abbrev-journal-title><![CDATA[Horiz. sanitario]]></abbrev-journal-title>
<issn>2007-7459</issn>
<publisher>
<publisher-name><![CDATA[Universidad Juárez Autónoma de Tabasco, División Académica de Ciencias de la Salud]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2007-74592021000300329</article-id>
<article-id pub-id-type="doi">10.19136/hs.a20n3.4183</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Evaluación de calidad en los servicios de salud: un análisis desde la percepción del usuario]]></article-title>
<article-title xml:lang="en"><![CDATA[Evaluation of health care services quality: An analysis from the user&#8217;s perception]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Luna Domínguez]]></surname>
<given-names><![CDATA[Edgar Mauricio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Moreno Treviño]]></surname>
<given-names><![CDATA[Jorge Omar]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Zurita Garza]]></surname>
<given-names><![CDATA[Diego René]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Autónoma de Nuevo León Facultad de Economía ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Autónoma de Nuevo León Facultad de Economía ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Autónoma de Nuevo León Facultad de Economía ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2021</year>
</pub-date>
<volume>20</volume>
<numero>3</numero>
<fpage>329</fpage>
<lpage>342</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2007-74592021000300329&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2007-74592021000300329&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2007-74592021000300329&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Objetivo:  Analizar los determinantes de la evaluación en la calidad de los servicios de salud públicos y privados usando como caso de estudio el Área Metropolitana de Monterrey (AMM).  Material y métodos:  A partir de un estudio cuantitativo-exploratorio que utiliza la información del estudio de percepción ciudadana &#8220;Así Vamos 2018&#8221; y cuyo diseño permite la representatividad a nivel estatal, municipal y por género en la población objetivo, se utilizan dos métodos estadísticos (análisis factorial y modelo de regresión Tobit) para identificar cuales características son valoradas en la percepción de calidad para cada servicio de salud, distinguiendo entre instituciones públicas y privadas. Posteriormente, se analiza como las variables de servicio que determinan esta evaluación de calidad.  Resultados:  Las estimaciones sugieren diferencias significativas de los determinantes de calidad entre distintos servicios de salud: mientras para los usuarios del IMSS lo más importante es la &#8220;características de las instalaciones&#8221;, &#8220;horarios de servicio&#8221; y preponderantemente &#8220;acceso a medicinas&#8221;, para usuarios del Seguro Popular y servicios privados es la &#8220;atención del personal administrativo&#8221;.  Conclusión:  Los usuarios utilizan diferentes criterios para evaluar las alternativas de servicios de salud a las que tienen acceso, y por tanto esta discrepancia es fundamental al comparar la calidad ofrecida por diferentes oferentes.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Objective:  This paper studies the determinants of the quality assessment of public and private health services using the Monterrey Metropolitan Area (AMM) as a case study  Material and Methods:  This is a quantitative-exploratory study that uses the information from the citizen perspective study &#8220;Asi Vamos 2018&#8221; and whose design allows representativeness at the state, municipal, and gender levels in the relevant population, two statistical methods are used (factor analysis and a Tobit regression model) to identify which characteristics are valued in the perception of quality for each health service, distinguishing between public and private institutions. Subsequently, it is analyzed how service variables determine this quality evaluation.  Results:  The estimations suggest significant differences in the determinants of quality between health services: while for IMSS users the most important characteristics evaluated are the quality of installations, &#8220;access to more dates for medical attention&#8221;, and &#8220;access to medicines&#8221; for Seguro Popular and private services users it is the &#8220;hospital managerial personnel attitude&#8221;.  Conclusion:  Users apply different criteria to evaluate the alternatives on health service to which they have access, and therefore this discrepancy is fundamental when comparing the quality offered by different suppliers.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Evaluación de Procesos]]></kwd>
<kwd lng="es"><![CDATA[Atención de Salud]]></kwd>
<kwd lng="es"><![CDATA[Economía de la Salud]]></kwd>
<kwd lng="en"><![CDATA[Process Assessment]]></kwd>
<kwd lng="en"><![CDATA[Health Care]]></kwd>
<kwd lng="en"><![CDATA[Health Economics]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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