2007-2872 2007-2872 S2007-28722021000300185 10.22201/iisue.20072872e.2021.35.1089 Mexico Mexico Mexico 00 00 2021 00 00 2021 12 35 185 205

2016 1 2 2 69-80 American Library Association 2010 Association of College & Research Libraries 2016 1993 28 117-48 2010 16 1 1 1-28 2011 36 8 8 989-1000 2005 34 4 4 572-80 2012 43 2 2 191-204 2015 19 2 2 197-211 2014 1274-84 2017 2016 17 3 3 47-59 1981 28 39-50 2017 53 69-76 2020 40 2 2 20-31 2016 1065-74 1998 23 392-418 1997 2008 18 2 2 2012 2010 2015 43 115-35 2012 39 3 3 3-29 2017 120 4 4 670-94 2014 50 3 3 315-41 LibQUAL+ 2016 2014 57 2 2 123-46 2005 139 5 5 439-57 2008 2011 1761-9 2014 29 298-309 1978 2006 2010 59 2 2 185-213 2015 15 1 1 1-16 2016 77 3 3 359-75 2013 109-31 2012 26 56 56 115-35 2016 15 4 4 2017 13 2 2 70-81 2011 72 4 4 361-70 2012 15 1 1 73-98 2013 18 3 3 1-13 2015 67 6 6 715-34 2013 1990 82 51-9 2008 2009 93-102