<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2007-0705</journal-id>
<journal-title><![CDATA[Nova scientia]]></journal-title>
<abbrev-journal-title><![CDATA[Nova scientia]]></abbrev-journal-title>
<issn>2007-0705</issn>
<publisher>
<publisher-name><![CDATA[Universidad de La Salle Bajío A. C., Coordinación de Investigación]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2007-07052021000200203</article-id>
<article-id pub-id-type="doi">10.21640/ns.v13i27.2894</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Análisis del proceso de la compra impulsiva de paquetes de viajes turísticos en México]]></article-title>
<article-title xml:lang="en"><![CDATA[Analysis of the impulse purchase process of tourist travel packages in Mexico]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cavazos-Arroyo]]></surname>
<given-names><![CDATA[Judith]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Popular Autónoma del Estado de Puebla  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>00</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>00</month>
<year>2021</year>
</pub-date>
<volume>13</volume>
<numero>27</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2007-07052021000200203&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2007-07052021000200203&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2007-07052021000200203&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Introducción:  México cuenta con una fuerte vocación turística. La compra de paquetes de viajes turísticos entre los mexicanos se ha incrementado debido a su acceso, variedad de precios y posibilidad de adquisición. El objetivo de este artículo es analizar algunos antecedentes y efectos asociados al comportamiento de la compra impulsiva de paquetes de viajes en México, durante un evento especial denominado El Buen Fin, el cual se lleva a cabo anualmente, y que funciona a través de incentivos promocionales, con el objeto de estimular el consumo.  Método:  se realizó una investigación cuantitativa, explicativa y transversal. Se aplicó una encuesta electrónica y un muestreo por conveniencia en 256 compradores de paquetes de viajes turísticos durante el Buen Fin 2019. Para el análisis se utilizó la técnica de modelación de ecuaciones estructurales con PLS.  Resultados:  se encontró que la tendencia a la compra impulsiva influye positivamente en el comportamiento de la compra de impulso, aunque negativamente en la satisfacción con la compra; también, la percepción del evento influye positivamente en el comportamiento de compra impulsiva y es la variable que más afecta positivamente a la satisfacción postcompra del cliente; sin embargo, el comportamiento de compra impulsiva no demostró un efecto sobre la satisfacción.  Discusión o conclusión:  la presencia de tendencia a la compra impulsiva en los consumidores influye negativamente en la satisfacción postcompra y, el comportamiento de compra impulsiva de paquetes de viaje durante en BF no influye sobre la satisfacción. Sin embargo, la percepción del BF afecta el comportamiento de compra impulsiva y la satisfacción postcompra. Dado que la satisfacción es un elemento clave para obtener la lealtad y la intención de recompra; estimular las compras impulsivas durante el BF podría no ser una herramienta significativa de comercialización.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Introduction:  mexico has a strong tourist vocation. The purchase of tourist travel packages among Mexicans has increased due to its accessibility, variety of prices and the possibility of acquisition. The objective of this article is to analyze some antecedents and effects of the impulsive purchase behavior of travel packages in Mexico, during a special event called El Buen fin, which takes place annually, and which works through promotional incentives, in order to stimulate consumption.  Method:  a quantitative, explanatory and cross-sectional investigation was conducted. An electronic survey and a convenience sampling were applied in 256 buyers of tourist travel packages during El Buen fin 2019. For the analysis, the technique of modeling structural equations with PLS was used.  Results:  it was found that the impulse purchase tendency positively influences the impulse purchase behavior, although negatively on purchase satisfaction; also, the perception of the event has a positive influence on impulsive purchase behavior and it is the variable that most positively affects customer post-purchase satisfaction; however, impulsive purchase behavior did not demonstrate an effect on satisfaction.  Discussion or conclusion: the presence of impulse purchase tendency in consumers has a negative influence on post-purchase satisfaction, and the impulse purchase behavior of travel packages during BF does not influence on satisfaction. However, BF perception affects impulsive buying behavior and post-purchase satisfaction. Since satisfaction is a key element in gaining loyalty and repurchase intention; stimulating impulse purchases during BF could not to be a significant marketing tool.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[paquetes de viaje]]></kwd>
<kwd lng="es"><![CDATA[comportamiento de consumo]]></kwd>
<kwd lng="es"><![CDATA[promoción]]></kwd>
<kwd lng="es"><![CDATA[tendencia a la compra impulsiva]]></kwd>
<kwd lng="es"><![CDATA[compra impulsiva]]></kwd>
<kwd lng="es"><![CDATA[satisfacción del cliente]]></kwd>
<kwd lng="es"><![CDATA[buen fin]]></kwd>
<kwd lng="es"><![CDATA[turismo]]></kwd>
<kwd lng="es"><![CDATA[procesos de compra]]></kwd>
<kwd lng="es"><![CDATA[consumo]]></kwd>
<kwd lng="es"><![CDATA[incentivos promocionales]]></kwd>
<kwd lng="en"><![CDATA[travel packages]]></kwd>
<kwd lng="en"><![CDATA[consumer behavior]]></kwd>
<kwd lng="en"><![CDATA[promotion]]></kwd>
<kwd lng="en"><![CDATA[impulse buying tendency]]></kwd>
<kwd lng="en"><![CDATA[impulse buying]]></kwd>
<kwd lng="en"><![CDATA[customer satisfaction]]></kwd>
<kwd lng="en"><![CDATA[buen fin]]></kwd>
<kwd lng="en"><![CDATA[tourism]]></kwd>
<kwd lng="en"><![CDATA[purchasing processes]]></kwd>
<kwd lng="en"><![CDATA[consumption]]></kwd>
<kwd lng="en"><![CDATA[promotional incentives]]></kwd>
</kwd-group>
</article-meta>
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