<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2007-0705</journal-id>
<journal-title><![CDATA[Nova scientia]]></journal-title>
<abbrev-journal-title><![CDATA[Nova scientia]]></abbrev-journal-title>
<issn>2007-0705</issn>
<publisher>
<publisher-name><![CDATA[Universidad de La Salle Bajío A. C., Coordinación de Investigación]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2007-07052015000200314</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Método para la Mejora del desempeño de Cadenas de suministro del Servicio: El caso de la Selección de Proveedores en el Sector Metalúrgico]]></article-title>
<article-title xml:lang="en"><![CDATA[Service Supply Chains Performance Improvement Method: The Case of Supplier Selection in the Metallurgical Sector]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cedillo-Campos]]></surname>
<given-names><![CDATA[Miguel Gastón]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Martínez-Hernández]]></surname>
<given-names><![CDATA[Albalicia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Villa-Araujo]]></surname>
<given-names><![CDATA[Juan Carlos]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cantu-Sifuentes]]></surname>
<given-names><![CDATA[Mario]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Instituto Mexicano del Transporte  ]]></institution>
<addr-line><![CDATA[Sanfandila Querétaro]]></addr-line>
<country>MX</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Texas A&M Transportation Institute ]]></institution>
<addr-line><![CDATA[College Station ]]></addr-line>
<country>US</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,COMIMSA  ]]></institution>
<addr-line><![CDATA[Mexico ]]></addr-line>
<country>MX</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>00</month>
<year>2015</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>00</month>
<year>2015</year>
</pub-date>
<volume>7</volume>
<numero>14</numero>
<fpage>314</fpage>
<lpage>338</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2007-07052015000200314&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2007-07052015000200314&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2007-07052015000200314&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[INTRODUCCIÓN:El servicio es ahora un componente clave del crecimiento económico de las naciones modernas. Bajo un ambiente de competencia dinámica global, el incremento en las capacidades de servicio de las cadenas de suministro se ha vuelto vital. Para las empresas operando en mercados emergentes, el continuo incremento en los requerimientos de los clientes, ha resultado en desafiantes procesos de mejora continua en el servicio. En éste contexto, el artículo presenta un método desarrollado desde la perspectiva de la medición del desempeño de los proveedores de servicio en cadenas de suministro, el cual además contó para su implementación, con una herramienta informática de fácil utilización.MÉTODO:Con base en un caso de estudio del sector metalúrgico en México, la principal contribución de este artículo es el exponer un método para la evaluación de proveedores de servicio, el cual fue desarrollado desde un enfoque de mejora continua. Es un método hibrido que liga la aplicación de herramientas estratégicas, con el análisis de decisiones multicriterio para la mejora del desempeño de cadenas de suministro del servicio.RESULTADOS:Desde una perspectiva de cadena de suministro, este enfoque aplicado es de ayuda tanto para académicos, como para profesionales quienes se enfrentan a la compleja tarea de evaluar proveedores de servicio en cadenas de suministro que operan en mercados emergentes.DISCUSIÓN O CONCLUSIÓN:El método propuesto aporta visibilidad y transparencia sobre el desempeño de los proveedores de servicio a todos los miembros de la cadena de suministro. Se trata de información preventiva acerca del desempeño de los proveedores, lo cual ayuda a reducir los costos de remplazar a aquellos con bajo desempeño. Comparado con otros enfoques, la principal ventaja del método propuesto es la integración de los enfoques cuantitativo y cualitativo para la medición del servicio con el propósito de mejora continua.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[INTRODUCTION:Service is now a key element for the economic growth of modern nations. Under a dynamic global competition environment, to increase service capabilities in the supply chains has become even more vital. For companies operating in emerging markets, the continuous upgrades in client's requests result in a challenging, continuous improvement process in service. In that context, this paper presents a comprehensive method and its informatics tool for improving performance of service supply chains, focusing on the measurement of performance of service suppliers.METHOD:Based on a case study in the metallurgical sector, this paper proposes a method for evaluating service suppliers, which was developed from a continuous improvement approach. This hybrid method links the application of strategic tools to a multi-criteria decision analysis to improve performance of service supply chains.RESULTS:From a supply chain standpoint, this applied approach is helpful to academics and practitioners who evaluate complex service supplier tasks when operating in emerging markets.DISCUSSION OR CONCLUSION:The proposed method provides visibility and transparency related to service suppliers performance to all members of the supply chain. It delivers preventive information about supplier performance, reducing the costs of replacing suppliers with poor performance. Compared to other approaches, the main advantage of the proposed solution is the integration of quantitative and qualitative approaches to continuously improve service measurement.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Cadenas de suministro del servicio]]></kwd>
<kwd lng="es"><![CDATA[Mercados emergentes]]></kwd>
<kwd lng="es"><![CDATA[Mejora continua]]></kwd>
<kwd lng="es"><![CDATA[Herramienta informática]]></kwd>
<kwd lng="es"><![CDATA[Sector metalúrgico]]></kwd>
<kwd lng="en"><![CDATA[Service supply chain]]></kwd>
<kwd lng="en"><![CDATA[emerging markets]]></kwd>
<kwd lng="en"><![CDATA[continuous improvement]]></kwd>
<kwd lng="en"><![CDATA[informatics tool]]></kwd>
<kwd lng="en"><![CDATA[metallurgical sector]]></kwd>
</kwd-group>
</article-meta>
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