<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1870-9036</journal-id>
<journal-title><![CDATA[El periplo sustentable]]></journal-title>
<abbrev-journal-title><![CDATA[El periplo sustentable]]></abbrev-journal-title>
<issn>1870-9036</issn>
<publisher>
<publisher-name><![CDATA[Universidad Autónoma del Estado de México]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1870-90362019000100372</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Innovación mediante las TIC: Retos y oportunidades en las empresas turísticas de Puerto Nuevo, Baja California]]></article-title>
<article-title xml:lang="en"><![CDATA[Innovation through ICT: Challenges and opportunities in tourist companies in Puerto Nuevo, Baja California]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cruz Estrada]]></surname>
<given-names><![CDATA[Isaac]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Miranda Zavala]]></surname>
<given-names><![CDATA[Ana María]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Lobo Rodríguez]]></surname>
<given-names><![CDATA[Martha Ofelia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Autónoma de Baja California  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Autónoma de Baja California Facultad de Turismo y Mercadotecnia (FTM) ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Autónoma de Baja California Facultad de Turismo y Mercadotecnia (FTM) ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2019</year>
</pub-date>
<numero>36</numero>
<fpage>372</fpage>
<lpage>401</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S1870-90362019000100372&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S1870-90362019000100372&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S1870-90362019000100372&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen La innovación mediante las Tecnologías de Información y Comunicación (TIC) se ha convertido en un factor para la competitiva en la industria turística, que permite en este caso analizar el índice de adopción de las TIC en las empresas de la villa langostera de Puerto Nuevo, para conocer los retos y oportunidades en el entorno actual del turismo. Se utilizó la técnica cualitativa focus group, donde se invitó a ocho personas que frecuentan visitar el poblado, con la finalidad de conocer los medios tecnológicos que utilizan para consultar información turística y en especial de Puerto Nuevo. Se aplicó una encuesta a 20 administradores y/o dueños de restaurantes de la comunidad, los cuales fueron seleccionadas tomando como marco de muestreo su registro en el sitio de Internet del Fideicomiso Público para la Promoción Turística de Baja California, se eligió a las organizaciones que afirmaran utilizar por lo menos uno de los siguientes tres elementos tecnológicos: red social; sitio de Internet; correo electrónico. Asimismo, se estimó el índice de adopción de innovaciones de las TIC por categorías, obteniendo un índice aceptable para la operación del negocio, sin embargo, en cuanto e-marketing y la administración de relaciones con los clientes no se alcanza el nivel estratégico. Lo que ocasiona la falta de difusión de los servicios del destino y no permite a los visitantes anticipar su experiencia.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Innovation through Information and Communication Technologies (ICT) has become a competitive factor in the tourism industry, which in this case allows us to analyze the rate of ICT adoption in the companies of the Puerto Nuevo lobster town, to learn about the challenges and opportunities in the current environment of tourism. The qualitative focus group technique was used, where eight people who visit the town were invited, in order to know the technological means they use to consult tourist information and especially from Puerto Nuevo. Also, a survey was applied to 20 managers and / or owners of restaurants in the community, which were selected taking as a sampling frame their registration in the website of the Public Trust for Tourism Promotion of Baja California, they were selected organizations that claim to use at least one of the following three technological elements: social network; website; email. Likewise, the rate of adoption of ICT innovations by categories was estimated, obtaining an acceptable index for the operation of the business, however, as regards e-marketing and the management of customer relationships the strategic level is not reached. What causes the lack of dissemination of the services of the destination and does not allow visitors to anticipate their experience.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Innovación]]></kwd>
<kwd lng="es"><![CDATA[TIC]]></kwd>
<kwd lng="es"><![CDATA[Turismo]]></kwd>
<kwd lng="es"><![CDATA[Mercadotecnia Digital]]></kwd>
<kwd lng="es"><![CDATA[Administración de relaciones con los clientes]]></kwd>
<kwd lng="en"><![CDATA[Innovation]]></kwd>
<kwd lng="en"><![CDATA[ICT]]></kwd>
<kwd lng="en"><![CDATA[Tourism]]></kwd>
<kwd lng="en"><![CDATA[e-Marketing]]></kwd>
<kwd lng="en"><![CDATA[Customer Relationship Management]]></kwd>
</kwd-group>
</article-meta>
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