<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1870-4115</journal-id>
<journal-title><![CDATA[Revista pueblos y fronteras digital]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. pueblos front. digit.]]></abbrev-journal-title>
<issn>1870-4115</issn>
<publisher>
<publisher-name><![CDATA[Universidad Nacional Autónoma de México, Centro de Investigaciones Multidisciplinarias sobre Chiapas y la Frontera Sur]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1870-41152010000100128</article-id>
<article-id pub-id-type="doi">10.22201/cimsur.18704115e.2010.9.162</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[El papel de las convenciones sociales. Notas para el estudio de las organizaciones burocráticas]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Isunza Bizuet]]></surname>
<given-names><![CDATA[Alma]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Autónoma de Chiapas LGAI ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2010</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2010</year>
</pub-date>
<volume>5</volume>
<numero>9</numero>
<fpage>128</fpage>
<lpage>154</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S1870-41152010000100128&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S1870-41152010000100128&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S1870-41152010000100128&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen En este artículo analizo la propuesta de cambio de paradigmas de las organizaciones burocráticas que busca mejorar la calidad de los servicios públicos ofrecidos a los ciudadanos. El paradigma posburocrático implica una corriente de cambio que cuestiona la figura del «servidor público» y concede mayor importancia a los empleados; se considera el peso y la importancia de las instituciones y su relación con las convenciones sociales que le imprimen una identidad característica a cada organización burocrática particular, por ello examino las aportaciones de la teoría sociológica para comprender la vinculación entre la acción social y las convenciones e instituciones sociales con el fin de documentar la importancia de las convenciones sociales sobre las que descansa el funcionamiento cotidiano de la burocracia, y proponer proyectos de investigación relacionados.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract This paper analyses changes occurred within paradigms in bureaucratic organizations, aiming at proving the quality of the services offered to the citizens. The pos- bureaucratic paradigm implies a course change that questions from the own conception the figure of the «public servant» and grants the major importance to the employees, it considers the influence and the importance of the institutions and its relation with the social conventions that imprints a characteristic identity to each particular bureaucratic organization, for that reason the contributions of the sociological theory are examined to understand the entailment between the social action and the social conventions and institutions, to illustrate the importance of the social conventions on which the daily operation of the bureaucracy rests; in order to propose related research projects.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[convenciones sociales]]></kwd>
<kwd lng="es"><![CDATA[instituciones]]></kwd>
<kwd lng="es"><![CDATA[burocracia]]></kwd>
<kwd lng="es"><![CDATA[paradigma posburocrático]]></kwd>
<kwd lng="en"><![CDATA[social conventions]]></kwd>
<kwd lng="en"><![CDATA[institutions]]></kwd>
<kwd lng="en"><![CDATA[bureaucracy]]></kwd>
<kwd lng="en"><![CDATA[pos-bureaucratic paradigm]]></kwd>
</kwd-group>
</article-meta>
</front><back>
<ref-list>
<ref id="B1">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Luis F.]]></surname>
<given-names><![CDATA[Aguilar Villanueva]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Estudio introductorio]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Luis F.]]></surname>
<given-names><![CDATA[Aguilar Villanueva]]></given-names>
</name>
</person-group>
<source><![CDATA[El estudio de las políticas públicas]]></source>
<year>1996</year>
<publisher-loc><![CDATA[México ]]></publisher-loc>
<publisher-name><![CDATA[Ed. Miguel Ángel Porrúa]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B2">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Jeffrey C.]]></surname>
<given-names><![CDATA[Alexander]]></given-names>
</name>
<name>
<surname><![CDATA[Bernhard.]]></surname>
<given-names><![CDATA[Giesen]]></given-names>
</name>
<name>
<surname><![CDATA[Richard.]]></surname>
<given-names><![CDATA[Münch]]></given-names>
</name>
<name>
<surname><![CDATA[Neil J.]]></surname>
<given-names><![CDATA[Smelser]]></given-names>
</name>
</person-group>
<source><![CDATA[El vínculo micro-macro]]></source>
<year>1994</year>
<publisher-loc><![CDATA[México ]]></publisher-loc>
<publisher-name><![CDATA[Gamma/Universidad de Guadalajara]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B3">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Michel.]]></surname>
<given-names><![CDATA[Barzelay]]></given-names>
</name>
</person-group>
<source><![CDATA[Atravesando la burocracia. Una nueva perspectiva de la administración pública, «Estudio introductorio» de Héctor Martínez Reyes]]></source>
<year>2000</year>
<publisher-loc><![CDATA[México ]]></publisher-loc>
<publisher-name><![CDATA[Fondo de Cultura Económica/Colegio Nacional de Ciencias Políticas y Administración Pública, A.C]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B4">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Robert.]]></surname>
<given-names><![CDATA[Bates]]></given-names>
</name>
</person-group>
<source><![CDATA[Rural Responses to Industralization: A Study of Village Sambia]]></source>
<year>1976</year>
<publisher-loc><![CDATA[Yale ]]></publisher-loc>
<publisher-name><![CDATA[Yale U.P]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B5">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[A. V.]]></surname>
<given-names><![CDATA[Cicourel]]></given-names>
</name>
</person-group>
<source><![CDATA[Basic and Normative Rules in The Negotiation of Status and Role]]></source>
<year>1972</year>
<page-range>229-58</page-range><publisher-name><![CDATA[Sudnow]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B6">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Germán]]></surname>
<given-names><![CDATA[García Galindo]]></given-names>
</name>
<name>
<surname><![CDATA[Félix]]></surname>
<given-names><![CDATA[Antonio Malagón]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Las organizaciones aprenden, desaprenden y reaprenden]]></article-title>
<source><![CDATA[Revista Escuela de administración de negocios]]></source>
<year>2004</year>
<numero>50</numero>
<issue>50</issue>
<page-range>80-9</page-range></nlm-citation>
</ref>
<ref id="B7">
<nlm-citation citation-type="">
<person-group person-group-type="author">
<name>
<surname><![CDATA[H.]]></surname>
<given-names><![CDATA[Garfinkel]]></given-names>
</name>
</person-group>
<source><![CDATA[Studies in Ethnomethodology]]></source>
<year>1984</year>
<edition>Cambridge</edition>
<publisher-loc><![CDATA[Ing. Polity Press ]]></publisher-loc>
</nlm-citation>
</ref>
<ref id="B8">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Anthony.]]></surname>
<given-names><![CDATA[Giddens]]></given-names>
</name>
<name>
<surname><![CDATA[Jonathan.]]></surname>
<given-names><![CDATA[Turner]]></given-names>
</name>
</person-group>
<source><![CDATA[Sociología]]></source>
<year>1990</year>
<edition>2004</edition>
<publisher-loc><![CDATA[Madrid ]]></publisher-loc>
<publisher-name><![CDATA[Ed. Alianza]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B9">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Anthony.]]></surname>
<given-names><![CDATA[Giddens]]></given-names>
</name>
<name>
<surname><![CDATA[Jonathan.]]></surname>
<given-names><![CDATA[Turner]]></given-names>
</name>
</person-group>
<source><![CDATA[La teoría social hoy]]></source>
<year>1990</year>
<publisher-loc><![CDATA[Madrid ]]></publisher-loc>
<publisher-name><![CDATA[Ed. Alianza Universidad]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B10">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[John C.]]></surname>
<given-names><![CDATA[Heritage]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Etnometodología]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Anthony.]]></surname>
<given-names><![CDATA[Giddens]]></given-names>
</name>
<name>
<surname><![CDATA[Jonathan.]]></surname>
<given-names><![CDATA[Turner]]></given-names>
</name>
</person-group>
<source><![CDATA[La teoría social hoy]]></source>
<year>1990</year>
<page-range>290-350</page-range><publisher-loc><![CDATA[Madrid ]]></publisher-loc>
<publisher-name><![CDATA[Ed. Alianza Universidad]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B11">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Albert O.]]></surname>
<given-names><![CDATA[Hirschman]]></given-names>
</name>
</person-group>
<source><![CDATA[Retóricas de la intransigencia]]></source>
<year>2004</year>
<publisher-loc><![CDATA[México ]]></publisher-loc>
<publisher-name><![CDATA[FCE]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B12">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Jacint.]]></surname>
<given-names><![CDATA[Jordana]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[El análisis de los Policy Networks: una nueva perspectiva sobre la relación políticas públicas y Estado]]></article-title>
<source><![CDATA[Gestión y Análisis de las políticas públicas]]></source>
<year>1995</year>
<numero>3</numero>
<issue>3</issue>
<page-range>77-89</page-range></nlm-citation>
</ref>
<ref id="B13">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[James.]]></surname>
<given-names><![CDATA[March]]></given-names>
</name>
<name>
<surname><![CDATA[Johan P.]]></surname>
<given-names><![CDATA[Olsen]]></given-names>
</name>
</person-group>
<source><![CDATA[Rediscovering Institutions. The Organizational Basis of Politics]]></source>
<year>1989</year>
<publisher-loc><![CDATA[New York ]]></publisher-loc>
<publisher-name><![CDATA[Free Press]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B14">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Dave]]></surname>
<given-names><![CDATA[Marsh]]></given-names>
</name>
<name>
<surname><![CDATA[Gerry]]></surname>
<given-names><![CDATA[Stoker]]></given-names>
</name>
</person-group>
<source><![CDATA[Teoría y métodos de la ciencia política]]></source>
<year>1997</year>
<publisher-loc><![CDATA[Madrid ]]></publisher-loc>
<publisher-name><![CDATA[Alianza]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B15">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Douglas C.]]></surname>
<given-names><![CDATA[North]]></given-names>
</name>
</person-group>
<source><![CDATA[Instituciones, cambio institucional y desempeño económico]]></source>
<year>1993</year>
<publisher-loc><![CDATA[México ]]></publisher-loc>
<publisher-name><![CDATA[Fondo de Cultura Económica]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B16">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[W. Walter.]]></surname>
<given-names><![CDATA[Powell]]></given-names>
</name>
<name>
<surname><![CDATA[Paul J.]]></surname>
<given-names><![CDATA[DiMaggio]]></given-names>
</name>
</person-group>
<source><![CDATA[El nuevo institucionalismo en el análisis organizacional]]></source>
<year>2001</year>
<publisher-loc><![CDATA[México ]]></publisher-loc>
<publisher-name><![CDATA[FCE/UAEM/Colegio Nacional de Ciencias Políticas y Administración Pública, A.C]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B17">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Fritz.]]></surname>
<given-names><![CDATA[Scharp]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Institutions in Comparative Policy Research]]></article-title>
<source><![CDATA[Comparative Political Studies]]></source>
<year>2000</year>
<volume>6/7</volume>
<numero>33</numero>
<issue>33</issue>
<page-range>762-90</page-range></nlm-citation>
</ref>
<ref id="B18">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kenneth.]]></surname>
<given-names><![CDATA[Schepsle]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Study Institutions: Some Lessons from the rational Choise Approach]]></article-title>
<source><![CDATA[Journal of Theoretical Politics]]></source>
<year>1989</year>
<volume>2</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>131-49</page-range></nlm-citation>
</ref>
<ref id="B19">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[W. Richard.]]></surname>
<given-names><![CDATA[Scott]]></given-names>
</name>
</person-group>
<source><![CDATA[Institutions and Organizations]]></source>
<year>1995</year>
<publisher-loc><![CDATA[Thousand Oaks ]]></publisher-loc>
<publisher-name><![CDATA[SAGE]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B20">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Herbert A.]]></surname>
<given-names><![CDATA[Simon]]></given-names>
</name>
</person-group>
<source><![CDATA[Models of Bounded Rationality]]></source>
<year>1982</year>
<publisher-loc><![CDATA[Cambridge ]]></publisher-loc>
<publisher-name><![CDATA[MIT Press]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B21">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Theda.]]></surname>
<given-names><![CDATA[Skocpol]]></given-names>
</name>
<name>
<surname><![CDATA[Dietrich.]]></surname>
<given-names><![CDATA[Rueschemeyer]]></given-names>
</name>
<name>
<surname><![CDATA[Peter.]]></surname>
<given-names><![CDATA[Evans]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Bringing the Sate Back In]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Peter.]]></surname>
<given-names><![CDATA[Evans]]></given-names>
</name>
<name>
<surname><![CDATA[Dietrich.]]></surname>
<given-names><![CDATA[Rueschemeyer]]></given-names>
</name>
<name>
<surname><![CDATA[Theda.]]></surname>
<given-names><![CDATA[Skocpol]]></given-names>
</name>
</person-group>
<source><![CDATA[Bringing the State Back]]></source>
<year>1985</year>
<page-range>4-37</page-range><publisher-loc><![CDATA[Cambridge ]]></publisher-loc>
<publisher-name><![CDATA[Cambridge U.P]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B22">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sven.]]></surname>
<given-names><![CDATA[Steinmo]]></given-names>
</name>
<name>
<surname><![CDATA[Kathleen.]]></surname>
<given-names><![CDATA[Thelen]]></given-names>
</name>
<name>
<surname><![CDATA[Frank.]]></surname>
<given-names><![CDATA[Longstreth]]></given-names>
</name>
</person-group>
<source><![CDATA[Structuring Politics: Historical Institutionalism in Comparative Analysis]]></source>
<year>1998</year>
<publisher-loc><![CDATA[Cambridge ]]></publisher-loc>
<publisher-name><![CDATA[Cambridge U.P]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B23">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[D.]]></surname>
<given-names><![CDATA[Sudnow]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Normal Crimes]]></article-title>
<source><![CDATA[Social Problems]]></source>
<year>1965</year>
<numero>12</numero>
<issue>12</issue>
<page-range>255-76</page-range></nlm-citation>
</ref>
<ref id="B24">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[George.]]></surname>
<given-names><![CDATA[Tsebelis]]></given-names>
</name>
</person-group>
<source><![CDATA[Nested Games. Rational Choice in Comparative Politics]]></source>
<year>1990</year>
<publisher-loc><![CDATA[Berkeley ]]></publisher-loc>
<publisher-name><![CDATA[University of California Press]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B25">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Max]]></surname>
<given-names><![CDATA[Weber]]></given-names>
</name>
</person-group>
<source><![CDATA[Economía y sociedad]]></source>
<year>1984</year>
<publisher-loc><![CDATA[México ]]></publisher-loc>
<publisher-name><![CDATA[Fondo de Cultura Económica]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B26">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[D.H.]]></surname>
<given-names><![CDATA[Zimmerman]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Ethnomethodology]]></article-title>
<source><![CDATA[American Sociologist]]></source>
<year>1978</year>
<numero>13</numero>
<issue>13</issue>
<page-range>6-15</page-range></nlm-citation>
</ref>
<ref id="B27">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Cristina.]]></surname>
<given-names><![CDATA[Zurbriggen]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[El institucionalismo centrado en los actores: Una perspectiva analítica en el estudio de las políticas públicas]]></article-title>
<source><![CDATA[Revista de Ciencia política]]></source>
<year>2006</year>
<volume>26</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>67-83</page-range><publisher-loc><![CDATA[Uruguay ]]></publisher-loc>
</nlm-citation>
</ref>
</ref-list>
</back>
</article>
