<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1665-7063</journal-id>
<journal-title><![CDATA[Enfermería universitaria]]></journal-title>
<abbrev-journal-title><![CDATA[Enferm. univ]]></abbrev-journal-title>
<issn>1665-7063</issn>
<publisher>
<publisher-name><![CDATA[Universidad Nacional Autónoma de México, Escuela Nacional de Enfermería y Obstetricia]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1665-70632016000400201</article-id>
<article-id pub-id-type="doi">10.1016/j.reu.2016.08.001</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Entrenamiento en habilidades de comunicación en enfermeras y percepción del paciente que recibe su cuidado]]></article-title>
<article-title xml:lang="en"><![CDATA[Training in communication skills for nurses, and the perception of the patients who receive their care]]></article-title>
<article-title xml:lang="pt"><![CDATA[Treinamento em habilidades de comunicação para enfermeiras e percepção do paciente que recebe seu cuidado]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Müggenburg]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Riveros-Rosas]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Juárez-García]]></surname>
<given-names><![CDATA[F.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Nacional Autónoma de México Escuela Nacional de Enfermería y Obstetricia Unidad de Investigación]]></institution>
<addr-line><![CDATA[Ciudad de México ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Nacional Autónoma de México Facultad de Contaduría y Administración División de Investigación]]></institution>
<addr-line><![CDATA[Ciudad de México ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Instituto Nacional de Psiquiatría Ramón de la Fuente Muñiz Dirección de Investigaciones Epidemiológicas y Psicosociales ]]></institution>
<addr-line><![CDATA[Ciudad de México ]]></addr-line>
<country>México</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2016</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2016</year>
</pub-date>
<volume>13</volume>
<numero>4</numero>
<fpage>201</fpage>
<lpage>207</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S1665-70632016000400201&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S1665-70632016000400201&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S1665-70632016000400201&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Objetivo:  Valorar el efecto de un entrenamiento en habilidades de comunicación para enfermeras a partir de la percepción del paciente que recibe su cuidado.  Métodos:  Estudio cuasiexperimental, con la implementación de un entrenamiento en habilidades de comunicación en enfermeras. Se siguió la estrategia del aprendizaje estructurado, para modelar y practicar habilidades sociales dirigidas al fomento de las condiciones facilitadoras de la relación terapéutica: empatía y respeto. La percepción de los pacientes se midió con el formulario Comportamiento de las Enfermeras en cuanto a su forma de Comunicación Observadas por los Pacientes (CECOP). Se aplicó este instrumento a 2 grupos de pacientes adultos de una institución pública de tercer nivel: el primero correspondió a pacientes atendidos por las enfermeras sin entrenamiento; el segundo a pacientes atendidos por las mismas enfermeras cuando ya recibieron el entrenamiento. También se midió la satisfacción y la deseabilidad social de los pacientes en cuanto a la comunicación, por medio de una escala análoga. Se aplicaron las pruebas de U de Mann Whitney y la prueba exacta de Fisher.  Resultados:  No se observaron cambios significativos en la comparación total de la escala, pero se identificaron cambios significativos con p &lt; 0.05 en 2 comportamientos de la escala: las enfermeras lo «apapachan» para animarlo y las enfermeras le platican cuando se acercan a tomarle la presión.  Conclusiones:  La diferencia observada en 2 de los 10comportamientos evaluados por el grupo de pacientes atendido por las enfermeras entrenadas sustenta la formación de enfermeras en el área de comunicación interpersonal.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Objective:  To assess the effect of a training program in communication skills for nurses through the perspective of the patients who receive their care.  Method:  This is a quasi-experimental study over the implementation of a communication skills-training program for nurses. The structured learning strategy for shaping and applying social skills towards facilitating the therapeutical relationship based on respect and empathy was followed. The perception of patients was measured with the Nursing Behavior regarding Communication Observed by Patients (NBCOP) scale. This instrument was applied to 2 groups of adult patients in a public institution of third level. The first group included the patients attended by nurses who did not receive the training. The second group included the patients attended by nurses who received the training. The satisfaction and social desirability of patients regarding communication was also measured by means of an analog scale. Mann Whitney U and Fisher exact tests were performed.  Results:  No significant changes were observed regarding the total scale, however, significant changes at P&lt;.05 were identified in 2 behaviors: nurses cuddle the patient to encourage him/her, and nurses chat with the patient while taking his/her pressure.  Conclusions:  The differences observed in 2 of 10 assessed behaviors in the group of patients attended by nurses who received the training supports the importance of the nursing training in the area of inter-personal communication.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Objetivo:  Valorizar o efeito de um treinamento em habilidades de comuniçacão para enfermeiras a partir da percepção do paciente que recebe seu cuidado.  Métodos:  Estudo quase experimental, com a implementação de um treinamento em habilidades de comunicação em enfermeiras, seguiu-se a estratégia da aprendizagem estruturada, para modelar e praticar habilidades sociais dirigidas ao fomento das condicões facilitadoras da relacão terapêutica: empatia e respeito. A percepçãodos pacientes mediu-se com o Comportamento das Enfermeiras quanto a sua forma de Comunicação, observadas pelos Pacientes (CECOP), aplicou-se este instrumento a 2 grupos de pacientes adultos de uma instituição pública de terceiro nível, o primeiro correspondeu a pacientes atendidos pelas enfermeiras sem treinamento, o segundo a pacientes atendidos pelas mesmas enfermeiras quando já receberam o treinamento. Também se mediu a satisfação e a conveniência social dos pacientes referente à comunicação, por médio de uma escala análoga. Aplicaram-se as provas de U de Mann Whitney e a prova exata de Fisher.  Resultados:  Não se observaram câmbios significativos na comparação total da escala,mas se identificaram câmbios significativos com p &lt; 0.05 em dois comportamentos da escala: as enfermeiras o «paparicam» para o encorajar e as enfermeiras batem papo com ele quando se aproximam a medir-lhe a pressão.  Conclusões:  A diferença observada em 2dos 10 comportamentos avaliados pelo grupo de pacientes atendido pelas enfermeiras treinadas, sustenta a formaçcão de enfermeiras na área de comunicacção interpessoal.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Habilidades de comunicación]]></kwd>
<kwd lng="es"><![CDATA[Percepción del paciente]]></kwd>
<kwd lng="es"><![CDATA[Comunicación en enfermería]]></kwd>
<kwd lng="es"><![CDATA[México]]></kwd>
<kwd lng="en"><![CDATA[Communication skills]]></kwd>
<kwd lng="en"><![CDATA[Patient's perception]]></kwd>
<kwd lng="en"><![CDATA[Nursing communication]]></kwd>
<kwd lng="en"><![CDATA[Mexico]]></kwd>
<kwd lng="pt"><![CDATA[Habilidades de comunicação]]></kwd>
<kwd lng="pt"><![CDATA[Percepção do paciente]]></kwd>
<kwd lng="pt"><![CDATA[Comunicação em enfermagem]]></kwd>
<kwd lng="pt"><![CDATA[México]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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