1665-6180 1665-6180 S1665-61802015000200035 Mexico 00 10 2015 00 10 2015 7 2 35 48

2009 2011 2012 32 32 2005 10 2 2 181-212 2005 3rd 1988 2010 Forrester Research Portal 2015 1999 2003 2010 5ª 1992 ISO/IEC 7498-1 1996 2013 56 11 11 68-75 2006 2005 2002 1995 1993 2008 9 9 82-99 2013 44 56 56 95-715 2007 48 250-67 2005 1997 2005 4th 2003 23-8 2005 2011 1988 1 3 3 411-23 1990 107 2 2 238-46 2005 1980 88 88 588-606 1988 16 1 1 74-94 2006 2006 1997 28 2 2 309-34 1981 18 2 2 39-50 2010 7th 1994 1998 1994 1988 308-13