<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1405-1079</journal-id>
<journal-title><![CDATA[Gestión y política pública]]></journal-title>
<abbrev-journal-title><![CDATA[Gest. polít. pública]]></abbrev-journal-title>
<issn>1405-1079</issn>
<publisher>
<publisher-name><![CDATA[Centro de Investigación y Docencia Económicas A.C., División de Administración Pública]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1405-10792025000200099</article-id>
<article-id pub-id-type="doi">10.60583/gypp.v34i2.8478</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Aprender de primera mano: ¿La experiencia ciudadana de cargas administrativas afecta la confianza en el gobierno y la percepción sobre su desempeño?]]></article-title>
<article-title xml:lang="en"><![CDATA[Firsthand Learning: Does Citizens&#8217; Experience of Administrative Burdens Affect Trust in Government and the Perception of Government Performance?]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Galicia Hernández]]></surname>
<given-names><![CDATA[Fernando M.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Gómez Álvarez]]></surname>
<given-names><![CDATA[Christopher]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Heredia Sánchez]]></surname>
<given-names><![CDATA[Irving]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rojas Lita]]></surname>
<given-names><![CDATA[Bryan]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Peeters]]></surname>
<given-names><![CDATA[Rik]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rentería]]></surname>
<given-names><![CDATA[César]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Centro de Investigación y Docencia Económicas  ]]></institution>
<addr-line><![CDATA[ Ciudad de México]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Centro de Investigación y Docencia Económicas  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Centro de Investigación y Docencia Económicas  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Centro de Investigación y Docencia Económicas  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af5">
<institution><![CDATA[,Centro de Investigación y Docencia Económicas  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af6">
<institution><![CDATA[,Centro de Investigación y Docencia Económicas  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2025</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2025</year>
</pub-date>
<volume>34</volume>
<numero>2</numero>
<fpage>99</fpage>
<lpage>127</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S1405-10792025000200099&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S1405-10792025000200099&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S1405-10792025000200099&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen: Los estudios sobre cargas administrativas han sugerido que las experiencias negativas de los ciudadanos cuando intentan obtener acceso a servicios o beneficios públicos producen mecanismos de retroalimentación que afectan su satisfacción con y confianza en el gobierno en general. En este artículo, probamos esta hipótesis utilizando datos originales de una encuesta mexicana de 2022 sobre las cargas que enfrentan las personas en tareas administrativas en su vida cotidiana. Contrariamente a nuestras expectativas, no encontramos evidencia estadística de que una mayor experiencia de cargas administrativas afecte la confianza en el gobierno o la percepción de su desempeño. Además de posibles explicaciones metodológicas, estos hallazgos también sugieren que el funcionamiento de los mecanismos de retroalimentación depende de variables contextuales, como las expectativas que las personas tienen de las burocracias públicas antes de interactuar con ellas. Las experiencias burocráticas negativas simplemente pueden confirmar expectativas de ciudadanos sobre los costos que implica interactuar con burocracias.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract: Studies on administrative burdens have suggested that citizens&#8217; negative experiences when trying to gain access to public services or benefits produce feedback mechanisms that affect their satisfaction with and trust in government in general. In this article, we test this hypothesis using original data from a 2022 Mexican survey on the burdens people face in administrative tasks in their everyday lives. Contrary to our expectations, we found no statistical evidence that greater experience of administrative burdens affects trust in government or the perception of its performance. In addition to possible methodological explanations, these findings also suggest that the functioning of feedback mechanisms depends on contextual variables, such as people&#8217;s expectations of public bureaucracies before interacting with them. Negative bureaucratic experiences can simply confirm citizens&#8217; expectations about the costs involved in interacting with bureaucracies.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[cargas administrativas]]></kwd>
<kwd lng="es"><![CDATA[retroalimentación de políticas públicas]]></kwd>
<kwd lng="es"><![CDATA[confianza en el gobierno]]></kwd>
<kwd lng="es"><![CDATA[percepción de desempeño]]></kwd>
<kwd lng="es"><![CDATA[México]]></kwd>
<kwd lng="en"><![CDATA[administrative burdens]]></kwd>
<kwd lng="en"><![CDATA[policy feedback]]></kwd>
<kwd lng="en"><![CDATA[trust in government]]></kwd>
<kwd lng="en"><![CDATA[perception of performance]]></kwd>
<kwd lng="en"><![CDATA[Mexico]]></kwd>
</kwd-group>
</article-meta>
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