<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0188-2503</journal-id>
<journal-title><![CDATA[Revista mexicana de sociología]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. Mex. Sociol]]></abbrev-journal-title>
<issn>0188-2503</issn>
<publisher>
<publisher-name><![CDATA[Universidad Nacional Autónoma de México, Instituto de Investigaciones Sociales]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0188-25032022000200361</article-id>
<article-id pub-id-type="doi">10.22201/iis.01882503p.2022.2.60281</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[La ética de la confortabilidad personal: una nueva identidad económica]]></article-title>
<article-title xml:lang="en"><![CDATA[The ethics of personal comfort: A new economic identity]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Aedo]]></surname>
<given-names><![CDATA[Andrés]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Vargas]]></surname>
<given-names><![CDATA[Francisca]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad del Desarrollo Facultad de Gobierno ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Chile</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad del Desarrollo  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Chile</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2022</year>
</pub-date>
<volume>84</volume>
<numero>2</numero>
<fpage>361</fpage>
<lpage>388</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S0188-25032022000200361&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S0188-25032022000200361&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S0188-25032022000200361&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen: Este artículo sostiene como hipótesis que una de las formas de comprender los comportamientos agresivos de los clientes hacia los trabajadores en el mercado contemporáneo puede sustentarse en la emergencia del derecho a la confortabilidad personal como característica de un nuevo espíritu del consumidor. Este derecho a la confortabilidad personal, derivado de una situación de autoridad y subordinación entre clientes y trabajadores, dada la personalización de los mercados contemporáneos, fue paradójicamente desplegado por las mismas empresas en sus procesos de atención a los clientes, tal como se aprecia en los manuales de atención al cliente analizados en este trabajo.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract: This article hypothesizes that one way to understand the aggressive behavior of clients toward workers in the contemporary market is to focus on the emergence of the right to personal comfort as a characteristic of a new spirit of the consumer. This right to personal comfort, derived from a situation of authority and subordination between clients and workers, given the personalization of contemporary markets, was paradoxically displayed by the companies themselves in their customer service processes, as can be seen in the customer service manuals analyzed in this work.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[identidad económica]]></kwd>
<kwd lng="es"><![CDATA[violencia de clientes]]></kwd>
<kwd lng="es"><![CDATA[confortabilidad personal]]></kwd>
<kwd lng="en"><![CDATA[economic identity]]></kwd>
<kwd lng="en"><![CDATA[client violence]]></kwd>
<kwd lng="en"><![CDATA[personal comfort]]></kwd>
</kwd-group>
</article-meta>
</front><back>
<ref-list>
<ref id="B1">
<nlm-citation citation-type="book">
<collab>Anfitriones</collab>
<source><![CDATA[Buenas prácticas para la atención del cliente]]></source>
<year>2009</year>
<publisher-loc><![CDATA[España ]]></publisher-loc>
<publisher-name><![CDATA[Artesanos]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B2">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Archer]]></surname>
<given-names><![CDATA[Margaret]]></given-names>
</name>
</person-group>
<source><![CDATA[Being Human: The Problem of Agency]]></source>
<year>2000</year>
<publisher-loc><![CDATA[Cambridge ]]></publisher-loc>
<publisher-name><![CDATA[Cambridge University Press]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B3">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Archer]]></surname>
<given-names><![CDATA[Margaret]]></given-names>
</name>
</person-group>
<source><![CDATA[Structure, Agency and the Internal Conversation]]></source>
<year>2003</year>
<publisher-loc><![CDATA[Cambridge ]]></publisher-loc>
<publisher-name><![CDATA[Cambridge University Press]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B4">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Archer]]></surname>
<given-names><![CDATA[Margaret]]></given-names>
</name>
</person-group>
<source><![CDATA[Teoría social realista: el enfoque morfogenético]]></source>
<year>2009</year>
<publisher-loc><![CDATA[Santiago ]]></publisher-loc>
<publisher-name><![CDATA[Ediciones Universidad Alberto Hurtado]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B5">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Archer]]></surname>
<given-names><![CDATA[Margaret]]></given-names>
</name>
</person-group>
<source><![CDATA[The Reflexive Imperative]]></source>
<year>2012</year>
<publisher-loc><![CDATA[Cambridge ]]></publisher-loc>
<publisher-name><![CDATA[Cambridge University Press]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B6">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Archer]]></surname>
<given-names><![CDATA[Margaret]]></given-names>
</name>
</person-group>
<source><![CDATA[Social Morphogenesis]]></source>
<year>2013</year>
<publisher-loc><![CDATA[Reino Unido ]]></publisher-loc>
<publisher-name><![CDATA[Springer]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B7">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Arendt]]></surname>
<given-names><![CDATA[Hannah]]></given-names>
</name>
</person-group>
<source><![CDATA[La pluralidad del mundo]]></source>
<year>2019</year>
<publisher-loc><![CDATA[Madrid ]]></publisher-loc>
<publisher-name><![CDATA[Taurus]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B8">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Baudrillard]]></surname>
<given-names><![CDATA[Jean]]></given-names>
</name>
</person-group>
<source><![CDATA[Crítica de la economía política del signo]]></source>
<year>2007</year>
<publisher-loc><![CDATA[México ]]></publisher-loc>
<publisher-name><![CDATA[Siglo XXI Editores]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B9">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bauman]]></surname>
<given-names><![CDATA[Zygmunt]]></given-names>
</name>
</person-group>
<source><![CDATA[Trabajo, consumismo y nuevos pobres]]></source>
<year>1999</year>
<publisher-loc><![CDATA[Barcelona ]]></publisher-loc>
<publisher-name><![CDATA[Gedisa]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B10">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bauman]]></surname>
<given-names><![CDATA[Zygmunt]]></given-names>
</name>
</person-group>
<source><![CDATA[Vida de consumo]]></source>
<year>2009</year>
<publisher-loc><![CDATA[México ]]></publisher-loc>
<publisher-name><![CDATA[Fondo de Cultura Económica]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B11">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bermeo]]></surname>
<given-names><![CDATA[Verónica]]></given-names>
</name>
<name>
<surname><![CDATA[Caldas]]></surname>
<given-names><![CDATA[Claudia]]></given-names>
</name>
</person-group>
<source><![CDATA[Manual de procedimientos operativos para restaurantes de comida rápida]]></source>
<year>2014</year>
<publisher-loc><![CDATA[Ecuador ]]></publisher-loc>
<publisher-name><![CDATA[Universidad de Cuenca]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B12">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bourdieu]]></surname>
<given-names><![CDATA[Pierre]]></given-names>
</name>
</person-group>
<source><![CDATA[La distinción. Criterio y bases sociales del gusto]]></source>
<year>2003</year>
<publisher-loc><![CDATA[México ]]></publisher-loc>
<publisher-name><![CDATA[Taurus]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B13">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Carasilia]]></surname>
<given-names><![CDATA[Coca]]></given-names>
</name>
<name>
<surname><![CDATA[Milton]]></surname>
<given-names><![CDATA[Andrés]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[El concepto de Marketing: pasado y presente]]></article-title>
<source><![CDATA[Revista de Ciencias Sociales]]></source>
<year>2008</year>
<volume>XIV</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>391-412</page-range></nlm-citation>
</ref>
<ref id="B14">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Ceballos]]></surname>
<given-names><![CDATA[Fernanda]]></given-names>
</name>
<name>
<surname><![CDATA[González]]></surname>
<given-names><![CDATA[Bárbara]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Representaciones sociales sobre el maltrato que ejerce el cliente a trabajadores de una empresa transnacional de combustible]]></article-title>
<source><![CDATA[Revista Sul Americana de Psicologia]]></source>
<year>2016</year>
<volume>4</volume>
<numero>2</numero>
<issue>2</issue>
</nlm-citation>
</ref>
<ref id="B15">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Coriat]]></surname>
<given-names><![CDATA[Benjamin]]></given-names>
</name>
</person-group>
<source><![CDATA[El taller y el robot: ensayos sobre el fordismo y la producción en masa en la era electrónica]]></source>
<year>1993</year>
<publisher-loc><![CDATA[Madrid ]]></publisher-loc>
<publisher-name><![CDATA[Siglo XXI Editores]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B16">
<nlm-citation citation-type="book">
<collab>Dirección General del Archivo Nacional</collab>
<source><![CDATA[Manual de atención y servicio al usuario]]></source>
<year>2009</year>
<publisher-name><![CDATA[Ministerio de Cultura y Juventud de Costa Rica]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B17">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Dupuy]]></surname>
<given-names><![CDATA[François]]></given-names>
</name>
</person-group>
<source><![CDATA[La fatiga de las elites: el capitalismo y sus ejecutivos]]></source>
<year>2005</year>
<publisher-loc><![CDATA[Buenos Aires ]]></publisher-loc>
<publisher-name><![CDATA[Manantial]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B18">
<nlm-citation citation-type="book">
<collab>Fundación de Ayuda contra la Drogadicción/Centro Ecuatoriano para la Promoción y Acción de la Mujer (FAD/CEPAM)</collab>
<source><![CDATA[Manual de atención al cliente: proyecto de estrategias socioeconómicas para la igualdad de oportunidades de los y las jóvenes de Esmeraldas]]></source>
<year>2013</year>
<publisher-loc><![CDATA[Ecuador ]]></publisher-loc>
<publisher-name><![CDATA[CEPAM]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B19">
<nlm-citation citation-type="">
<person-group person-group-type="author">
<name>
<surname><![CDATA[García]]></surname>
<given-names><![CDATA[Eugenio]]></given-names>
</name>
</person-group>
<source><![CDATA[Manual de procedimientos para restaurantes y hoteles]]></source>
<year>2009</year>
<publisher-loc><![CDATA[Barcelona, España ]]></publisher-loc>
</nlm-citation>
</ref>
<ref id="B20">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[García Roncero]]></surname>
<given-names><![CDATA[Carmen]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Las agresiones en los centros sanitarios: un estudio comparativo]]></article-title>
<source><![CDATA[Revista de Enfermería Castilla y León]]></source>
<year>2011</year>
<volume>3</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>25-30</page-range></nlm-citation>
</ref>
<ref id="B21">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Hoggart]]></surname>
<given-names><![CDATA[Richard]]></given-names>
</name>
</person-group>
<source><![CDATA[La cultura obrera en la sociedad de masas]]></source>
<year>2013</year>
<publisher-loc><![CDATA[Buenos Aires ]]></publisher-loc>
<publisher-name><![CDATA[Siglo XXI Editores]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B22">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Honneth]]></surname>
<given-names><![CDATA[Axel]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[El reconocimiento como ideología]]></article-title>
<source><![CDATA[Isegoria]]></source>
<year>2006</year>
<volume>35</volume>
<page-range>129-50</page-range></nlm-citation>
</ref>
<ref id="B23">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Honneth]]></surname>
<given-names><![CDATA[Axel]]></given-names>
</name>
</person-group>
<source><![CDATA[La sociedad del desprecio]]></source>
<year>2011</year>
<publisher-loc><![CDATA[Barcelona ]]></publisher-loc>
<publisher-name><![CDATA[Anagrama]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B24">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Horkheimer]]></surname>
<given-names><![CDATA[Max]]></given-names>
</name>
<name>
<surname><![CDATA[Adorno]]></surname>
<given-names><![CDATA[Theodor]]></given-names>
</name>
</person-group>
<source><![CDATA[Dialéctica del iluminismo]]></source>
<year>1971</year>
<publisher-loc><![CDATA[Buenos Aires ]]></publisher-loc>
<publisher-name><![CDATA[Sur]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B25">
<nlm-citation citation-type="book">
<collab>Hostelpime</collab>
<source><![CDATA[Manual de atención al cliente en restaurantes]]></source>
<year></year>
<publisher-loc><![CDATA[Barcelona, España ]]></publisher-loc>
<publisher-name><![CDATA[Hostelpime]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B26">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Johnston]]></surname>
<given-names><![CDATA[Robert]]></given-names>
</name>
<name>
<surname><![CDATA[Kong]]></surname>
<given-names><![CDATA[Xiangiu]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The customer experience: A road-map for improvement]]></article-title>
<source><![CDATA[Managing Service Quality: An International Journal]]></source>
<year>2011</year>
<volume>21</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>5-24</page-range></nlm-citation>
</ref>
<ref id="B27">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Karpik]]></surname>
<given-names><![CDATA[Lucien]]></given-names>
</name>
</person-group>
<source><![CDATA[Valuing the Unique. The Economics of Singularities]]></source>
<year>2021</year>
<publisher-loc><![CDATA[Princeton ]]></publisher-loc>
<publisher-name><![CDATA[Princeton University Press]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B28">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Korczynski]]></surname>
<given-names><![CDATA[Marek]]></given-names>
</name>
<name>
<surname><![CDATA[Utt]]></surname>
<given-names><![CDATA[Ursula]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[When production and consumption meet: Cultural contradictions and the enchanting myth of the customer sovereignity]]></article-title>
<source><![CDATA[Journal of Management Studies]]></source>
<year>2004</year>
<volume>41</volume>
<numero>4</numero>
<issue>4</issue>
</nlm-citation>
</ref>
<ref id="B29">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lipovetsky]]></surname>
<given-names><![CDATA[Gilles]]></given-names>
</name>
</person-group>
<source><![CDATA[La felicidad paradójica. Ensayo sobre la sociedad de hiperconsumo]]></source>
<year>2007</year>
<publisher-loc><![CDATA[Barcelona ]]></publisher-loc>
<publisher-name><![CDATA[Anagrama]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B30">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Marcuse]]></surname>
<given-names><![CDATA[Herbert]]></given-names>
</name>
</person-group>
<source><![CDATA[El hombre unidimensional. Ensayo sobre la ideología de la sociedad industrial avanzada]]></source>
<year>1965</year>
<publisher-loc><![CDATA[México ]]></publisher-loc>
<publisher-name><![CDATA[Joaquín Mortiz]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B31">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Martuccelli]]></surname>
<given-names><![CDATA[Danilo]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[La individuación, estrategia central en el estudio del individuo]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Carlos]]></surname>
<given-names><![CDATA[A. Charry]]></given-names>
</name>
<name>
<surname><![CDATA[Rojas]]></surname>
<given-names><![CDATA[Nicolás]]></given-names>
</name>
</person-group>
<source><![CDATA[La era de los individuos. Actores, política y teoría en la sociedad actual]]></source>
<year>2013</year>
<publisher-loc><![CDATA[Santiago ]]></publisher-loc>
<publisher-name><![CDATA[LOM]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B32">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Marx]]></surname>
<given-names><![CDATA[Carlos]]></given-names>
</name>
</person-group>
<source><![CDATA[El capital. Crítica de la economía política]]></source>
<year>2006</year>
<volume>I</volume>
<publisher-loc><![CDATA[México ]]></publisher-loc>
<publisher-name><![CDATA[Fondo de Cultura Económica]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B33">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Mead]]></surname>
<given-names><![CDATA[George]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[La génesis del Self y el control social]]></article-title>
<source><![CDATA[Revista Española de Investigaciones Sociológicas]]></source>
<year>1991</year>
<volume>55</volume>
<page-range>167-86</page-range></nlm-citation>
</ref>
<ref id="B34">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Mises]]></surname>
<given-names><![CDATA[Ludwig von]]></given-names>
</name>
</person-group>
<source><![CDATA[La acción humana]]></source>
<year>2011</year>
<publisher-loc><![CDATA[España ]]></publisher-loc>
<publisher-name><![CDATA[Unión Editorial]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B35">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Moon]]></surname>
<given-names><![CDATA[Youngme]]></given-names>
</name>
<name>
<surname><![CDATA[Quelch]]></surname>
<given-names><![CDATA[John]]></given-names>
</name>
</person-group>
<source><![CDATA[Starbucks brindando servicio al cliente]]></source>
<year>2004</year>
<publisher-name><![CDATA[Harvard Business School]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B36">
<nlm-citation citation-type="book">
<collab>Novasoft</collab>
<source><![CDATA[Formación para profesionales del sector turístico]]></source>
<year></year>
<publisher-loc><![CDATA[España ]]></publisher-loc>
<publisher-name><![CDATA[Novasoft]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B37">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Packard]]></surname>
<given-names><![CDATA[Vance]]></given-names>
</name>
</person-group>
<source><![CDATA[Las formas ocultas de la propaganda]]></source>
<year>1970</year>
<publisher-loc><![CDATA[Buenos Aires ]]></publisher-loc>
<publisher-name><![CDATA[Sudamericana]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B38">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Packard]]></surname>
<given-names><![CDATA[Vance]]></given-names>
</name>
</person-group>
<source><![CDATA[Los buscadores de prestigio]]></source>
<year>1971</year>
<publisher-loc><![CDATA[Buenos Aires ]]></publisher-loc>
<publisher-name><![CDATA[Eudeba]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B39">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Paravic]]></surname>
<given-names><![CDATA[Tatiana]]></given-names>
</name>
<name>
<surname><![CDATA[Valenzuela]]></surname>
<given-names><![CDATA[Sandra]]></given-names>
</name>
<name>
<surname><![CDATA[Burgos]]></surname>
<given-names><![CDATA[Mónica]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Violencia percibida por trabajadores de atención primaria de salud]]></article-title>
<source><![CDATA[Revista Ciencia y Enfermería]]></source>
<year>2004</year>
<volume>X</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>53-65</page-range></nlm-citation>
</ref>
<ref id="B40">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Piñol]]></surname>
<given-names><![CDATA[Diego]]></given-names>
</name>
<name>
<surname><![CDATA[Jiménez]]></surname>
<given-names><![CDATA[Luis]]></given-names>
</name>
<name>
<surname><![CDATA[Cisternas]]></surname>
<given-names><![CDATA[Francisco]]></given-names>
</name>
</person-group>
<source><![CDATA[Análisis exploratorio de la violencia y maltrato hacia los conductores de los buses de Transantiago]]></source>
<year>2016</year>
<publisher-loc><![CDATA[Chile ]]></publisher-loc>
<publisher-name><![CDATA[Mutual de Seguridad]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B41">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Pla Vargas]]></surname>
<given-names><![CDATA[Lluís]]></given-names>
</name>
</person-group>
<source><![CDATA[Consumo, identidad y política]]></source>
<year>2012</year>
<publisher-loc><![CDATA[Barcelona ]]></publisher-loc>
<publisher-name><![CDATA[Universitat de Barcelona]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B42">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Polanyi]]></surname>
<given-names><![CDATA[Karl]]></given-names>
</name>
</person-group>
<source><![CDATA[El sustento del hombre]]></source>
<year>2009</year>
<publisher-loc><![CDATA[Madrid ]]></publisher-loc>
<publisher-name><![CDATA[Capitán Swing]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B43">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Riesman]]></surname>
<given-names><![CDATA[David]]></given-names>
</name>
</person-group>
<source><![CDATA[Abundancia ¿para qué?]]></source>
<year>1965</year>
<publisher-loc><![CDATA[México ]]></publisher-loc>
<publisher-name><![CDATA[Fondo de Cultura Económica]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B44">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Riesman]]></surname>
<given-names><![CDATA[David]]></given-names>
</name>
<name>
<surname><![CDATA[Glazer]]></surname>
<given-names><![CDATA[Nathan]]></given-names>
</name>
<name>
<surname><![CDATA[Denney]]></surname>
<given-names><![CDATA[Reuel]]></given-names>
</name>
</person-group>
<source><![CDATA[The Lonely Crowd]]></source>
<year>2001</year>
<publisher-loc><![CDATA[Yale ]]></publisher-loc>
<publisher-name><![CDATA[Yale University Press]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B45">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Ritzer]]></surname>
<given-names><![CDATA[George]]></given-names>
</name>
</person-group>
<source><![CDATA[La McDonalización de la sociedad]]></source>
<year>1996</year>
<publisher-loc><![CDATA[Barcelona ]]></publisher-loc>
<publisher-name><![CDATA[Ariel]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B46">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Roll]]></surname>
<given-names><![CDATA[Eric]]></given-names>
</name>
</person-group>
<source><![CDATA[Historia de las doctrinas económicas]]></source>
<year>2000</year>
<publisher-loc><![CDATA[México ]]></publisher-loc>
<publisher-name><![CDATA[Fondo de Cultura Económica]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B47">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sennett]]></surname>
<given-names><![CDATA[Richard]]></given-names>
</name>
</person-group>
<source><![CDATA[El artesano]]></source>
<year>2009</year>
<publisher-loc><![CDATA[Barcelona ]]></publisher-loc>
<publisher-name><![CDATA[Anagrama]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B48">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Soto]]></surname>
<given-names><![CDATA[Antonio Stecher]]></given-names>
</name>
<name>
<surname><![CDATA[Frías]]></surname>
<given-names><![CDATA[Pamela]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[&#8220;¿Nuevas orientaciones subjetivas en el trabajo? Los jóvenes de la industria del retail en Chile]]></article-title>
<source><![CDATA[Athenea Digital]]></source>
<year>2021</year>
<volume>21</volume>
<numero>1</numero>
<issue>1</issue>
</nlm-citation>
</ref>
<ref id="B49">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Streeck]]></surname>
<given-names><![CDATA[Wolfang]]></given-names>
</name>
</person-group>
<source><![CDATA[Cómo terminará el capitalismo? Ensayos sobre un sistema en decadencia]]></source>
<year>2017</year>
<publisher-loc><![CDATA[Madrid ]]></publisher-loc>
<publisher-name><![CDATA[Traficantes de Sueños]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B50">
<nlm-citation citation-type="book">
<collab>Trade Union Congress (TUC)</collab>
<source><![CDATA[Not part of the job. Young workers&#8217; experiences of third party harassment: Polling and survey findings]]></source>
<year>2018</year>
<publisher-name><![CDATA[TUC]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B51">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Uribe-Echevarría]]></surname>
<given-names><![CDATA[Verónica]]></given-names>
</name>
<name>
<surname><![CDATA[Morales]]></surname>
<given-names><![CDATA[Gabriela]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Atendiendo a los clientes de los clientes: la industria del call center y sus condiciones laborales]]></article-title>
<source><![CDATA[Estudios de la Dirección del Trabajo]]></source>
<year>2010</year>
<publisher-loc><![CDATA[Chile ]]></publisher-loc>
<publisher-name><![CDATA[Ministerio del Trabajo y Previsión Social]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B52">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Veblen]]></surname>
<given-names><![CDATA[Thorstein]]></given-names>
</name>
</person-group>
<source><![CDATA[Teoría de la clase ociosa]]></source>
<year>2012</year>
<publisher-loc><![CDATA[Madrid ]]></publisher-loc>
<publisher-name><![CDATA[Alianza Editorial]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B53">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Walter]]></surname>
<given-names><![CDATA[Jorge]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Violencia de prestatarios de servicios: un riesgo social que reclama atención en Argentina]]></article-title>
<source><![CDATA[Revista de Ciencias Sociales]]></source>
<year>2015</year>
<volume>28</volume>
<numero>37</numero>
<issue>37</issue>
<page-range>49-80</page-range></nlm-citation>
</ref>
<ref id="B54">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Weber]]></surname>
<given-names><![CDATA[Max]]></given-names>
</name>
</person-group>
<source><![CDATA[Ensayos de sociología contemporánea]]></source>
<year>1985</year>
<publisher-loc><![CDATA[Madrid ]]></publisher-loc>
<publisher-name><![CDATA[Planeta-Agostini]]></publisher-name>
</nlm-citation>
</ref>
</ref-list>
</back>
</article>
