<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0186-1042</journal-id>
<journal-title><![CDATA[Contaduría y administración]]></journal-title>
<abbrev-journal-title><![CDATA[Contad. Adm]]></abbrev-journal-title>
<issn>0186-1042</issn>
<publisher>
<publisher-name><![CDATA[Universidad Nacional Autónoma de México, Facultad de Contaduría y Administración]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0186-10422019000300001</article-id>
<article-id pub-id-type="doi">10.22201/fca.24488410e.2018.1133</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Contrato psicológico, agotamiento y cinismo del empleado: su efecto en la rotación del personal operativo en la frontera norte mexicana]]></article-title>
<article-title xml:lang="en"><![CDATA[Psychological contract, exhaustion, and cynicism of the employee: Its effect on operational staff turnover in the northern Mexican border]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Reyes Flores]]></surname>
<given-names><![CDATA[Griselda]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Maynez Guaderrama]]></surname>
<given-names><![CDATA[Aurora Irma]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cavazos Arroyo]]></surname>
<given-names><![CDATA[Judith]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Hernández Gómez]]></surname>
<given-names><![CDATA[Jesús Andrés]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Autónoma de Ciudad Juárez  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Popular Autónoma del Estado de Puebla  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2019</year>
</pub-date>
<volume>64</volume>
<numero>2</numero>
<fpage>0</fpage>
<lpage>0</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S0186-10422019000300001&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S0186-10422019000300001&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S0186-10422019000300001&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen La rotación de personal es un fenómeno costoso en términos de productividad y desempeño. La variable que mejor la predice es la intención de rotar, pero en México son escasos los trabajos empíricos sobre ella. Esta investigación tuvo por objetivo indagar si el agotamiento emocional, el cinismo organizacional y la violación del contrato psicológico, influyen sobre la intención de rotación. Para ello, se realizó una investigación cuantitativa, empírica y transversal, en una muestra de 201 empleados operativos en la industria maquiladora autopartista para la exportación, localizada en Ciudad Juárez, Chihuahua. Como técnica estadística se utilizó la modelación estructural PLS. Los resultados indican que el agotamiento emocional y el cinismo del empleado llevan a la intención de rotar, y comparativamente, es mayor la influencia del cinismo. Sin embargo, la relación predictiva entre la violación del contrato psicológico y la intención de rotar, se rechazó.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Staff turnover is a costly phenomenon in terms of productivity and performance. The variable that best predicts this phenomenon is the intention to leave, but in Mexico there are few empirical works on said variable. The objective of this research was to investigate whether emotional exhaustion, organizational cynicism, and violation of the psychological contract precede the intention to leave. To this end, a quantitative, empirical, and transversal research was carried out on a sample of 201 operational staff in the auto-parts maquila export industry located in Ciudad Juárez, Chihuahua, Mexico. Partial least squares structural equation modeling (PLS-SEM) was used as the statistical technique. The results indicate that the emotional exhaustion and cynicism of the employee lead to the intention to leave and that, comparatively, cynicism has greater influence. However, the predictive relationship between the violation of the psychological contract and the intention to leave was rejected.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[M12]]></kwd>
<kwd lng="es"><![CDATA[M54]]></kwd>
<kwd lng="es"><![CDATA[M59]]></kwd>
<kwd lng="es"><![CDATA[Violación del Contrato psicológico]]></kwd>
<kwd lng="es"><![CDATA[Cinismo]]></kwd>
<kwd lng="es"><![CDATA[Agotamiento emocional]]></kwd>
<kwd lng="es"><![CDATA[Intención de rotación]]></kwd>
<kwd lng="es"><![CDATA[PLS-SEM]]></kwd>
<kwd lng="en"><![CDATA[M12]]></kwd>
<kwd lng="en"><![CDATA[M54]]></kwd>
<kwd lng="en"><![CDATA[M59]]></kwd>
<kwd lng="en"><![CDATA[violation of the psychological contract]]></kwd>
<kwd lng="en"><![CDATA[cynicism]]></kwd>
<kwd lng="en"><![CDATA[emotional exhaustion]]></kwd>
<kwd lng="en"><![CDATA[intention to leave]]></kwd>
<kwd lng="en"><![CDATA[PLS-SEM]]></kwd>
</kwd-group>
</article-meta>
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