<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0186-1042</journal-id>
<journal-title><![CDATA[Contaduría y administración]]></journal-title>
<abbrev-journal-title><![CDATA[Contad. Adm]]></abbrev-journal-title>
<issn>0186-1042</issn>
<publisher>
<publisher-name><![CDATA[Universidad Nacional Autónoma de México, Facultad de Contaduría y Administración]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0186-10422017000300719</article-id>
<article-id pub-id-type="doi">10.1016/j.cya.2017.04.001</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Análisis del servicio de Urgencias aplicando teoría de líneas de espera]]></article-title>
<article-title xml:lang="en"><![CDATA[Analysis of emergency service applying queuing theory]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rodríguez Jáuregui]]></surname>
<given-names><![CDATA[Gustavo Ramiro]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[González Pérez]]></surname>
<given-names><![CDATA[Ana Karen]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Hernández González]]></surname>
<given-names><![CDATA[Salvador]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Hernández Ripalda]]></surname>
<given-names><![CDATA[Manuel Darío]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Instituto Tecnológico de Celaya  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>09</month>
<year>2017</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>09</month>
<year>2017</year>
</pub-date>
<volume>62</volume>
<numero>3</numero>
<fpage>719</fpage>
<lpage>732</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S0186-10422017000300719&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S0186-10422017000300719&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S0186-10422017000300719&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Los responsables de la toma de decisiones de los hospitales son cada vez más conscientes de la necesidad de administrar de manera eficiente los sistemas hospitalarios. Una opción son los modelos de líneas de espera. En el presente trabajo se analiza el servicio del área de Urgencias de un hospital público aplicando los conceptos y relaciones de líneas de espera. A partir de los resultados del modelo se concluye que en el área de Urgencias no se cuenta con la cantidad mínima necesaria de médicos para permitir un flujo constante de pacientes. Con el modelo se calcula el número mínimo de médicos necesarios para satisfacer la demanda actual y futura de servicio, con los mismos tiempos de servicio y la misma disciplina de servicio. Los modelos analíticos permiten entender directamente las relaciones existentes entre demanda de servicio, número de médicos y prioridad de atención del paciente vistos como un sistema de líneas de espera. El trabajo es de utilidad para los administradores y responsables de la gestión de sistemas hospitalarios.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Those responsible for the decision-making in hospitals are becoming more aware of the need to efficiently manage hospital systems. One option is the queueing models. In this work, the Emergency service of a public hospital is analyzed by applying the concepts and relations of queues. Based on the results of the model, it is concluded that the Emergency area does not count with the minimum number of doctors necessary for a constant flow of patients. The minimum number of doctors necessary to satisfy the current and future service demand, with the same service times and service disciplines, is calculated using the model. The analytical models allow to directly understand the existing relations between service demand, number of doctors and the attention priority of the patient seen as a system of queues. The work is of use to managers and those responsible for the management of hospital systems.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Sistemas hospitalarios]]></kwd>
<kwd lng="es"><![CDATA[Hospitales]]></kwd>
<kwd lng="es"><![CDATA[Urgencias]]></kwd>
<kwd lng="es"><![CDATA[Administración]]></kwd>
<kwd lng="es"><![CDATA[Control]]></kwd>
<kwd lng="es"><![CDATA[Teoría de líneas de espera]]></kwd>
<kwd lng="es"><![CDATA[Tiempo de ciclo]]></kwd>
<kwd lng="en"><![CDATA[Hospital systems]]></kwd>
<kwd lng="en"><![CDATA[Hospitals]]></kwd>
<kwd lng="en"><![CDATA[Emergencies]]></kwd>
<kwd lng="en"><![CDATA[Management]]></kwd>
<kwd lng="en"><![CDATA[Queueing theory]]></kwd>
<kwd lng="en"><![CDATA[Cycle time]]></kwd>
</kwd-group>
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<name>
<surname><![CDATA[Mandelbaum]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
</person-group>
<source><![CDATA[Manufacturing &amp; Service Operations Management]]></source>
<year>2014</year>
<volume>16</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>1-17</page-range></nlm-citation>
</ref>
</ref-list>
</back>
</article>
