<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0185-2698</journal-id>
<journal-title><![CDATA[Perfiles educativos]]></journal-title>
<abbrev-journal-title><![CDATA[Perfiles educativos]]></abbrev-journal-title>
<issn>0185-2698</issn>
<publisher>
<publisher-name><![CDATA[Universidad Nacional Autónoma de México, Instituto de Investigaciones sobre la Universidad y la Educación]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0185-26982024000300111</article-id>
<article-id pub-id-type="doi">10.22201/iisue.24486167e.2024.185.61505</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[La gestión del conflicto en la Universidad Complutense de Madrid: Experiencias del alumnado]]></article-title>
<article-title xml:lang="en"><![CDATA[Conflict Management at the Complutense University of Madrid: Alumni experiences]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Dorado Barbé]]></surname>
<given-names><![CDATA[Ana Isabel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[González Casas]]></surname>
<given-names><![CDATA[David]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Fuente Roldán]]></surname>
<given-names><![CDATA[Iria Noa de la]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ducca Cisneros]]></surname>
<given-names><![CDATA[Linda Vanina]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Complutense de Madrid  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Spain</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Complutense de Madrid  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Spain</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Complutense de Madrid  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Spain</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad Complutense de Madrid  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Spain</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>09</month>
<year>2024</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>09</month>
<year>2024</year>
</pub-date>
<volume>46</volume>
<numero>185</numero>
<fpage>111</fpage>
<lpage>129</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S0185-26982024000300111&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S0185-26982024000300111&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S0185-26982024000300111&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen El objetivo del presente artículo es analizar las experiencias del alumnado complutense en relación con la gestión del conflicto en el contexto universitario. Para ello, se realizó un estudio cualitativo en el que se desarrollaron seis grupos focales con 45 alumnos de la Universidad Complutense de Madrid que participaron de manera voluntaria. Los resultados obtenidos muestran cómo los conflictos más habituales son los que se generan con el profesorado, los cuales son motivados, principalmente, por situaciones de poder, discriminación, conciliación laboral/universitaria, organización docente y rigidez administrativa. Asimismo, el estilo de afrontamiento más habitual es el evitativo; mientras que las propuestas de mejora derivadas de las experiencias analizadas se orientan a aumentar la participación y el protagonismo del alumnado en los sistemas de gestión de conflictos y a incluir asignaturas/competencias transversales de mediación.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract The objective of this article is to analyze the experiences of Complutense students concerning conflict management in the university context. For this, a qualitative study was carried out in which six focus groups were developed with 45 students from the Complutense University of Madrid who participated voluntarily. The results show that the most common conflicts are those that are generated with teachers, which are mainly motivated by situations of power, discrimination, work/university conciliation, teaching organization, and administrative rigidity. Likewise, the most common coping style is the avoiding type; and the proposals for improvement derived from the experiences analyzed are oriented towards increasing the participation and protagonism of students in conflict management systems and towards including cross-cutting mediation subjects/competencies.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Alumnado universitario]]></kwd>
<kwd lng="es"><![CDATA[Convivencia universitaria]]></kwd>
<kwd lng="es"><![CDATA[Conflicto]]></kwd>
<kwd lng="es"><![CDATA[Estilos de afrontamiento]]></kwd>
<kwd lng="es"><![CDATA[Mediación]]></kwd>
<kwd lng="en"><![CDATA[University students]]></kwd>
<kwd lng="en"><![CDATA[University coexistence]]></kwd>
<kwd lng="en"><![CDATA[Conflict]]></kwd>
<kwd lng="en"><![CDATA[Coping styles]]></kwd>
<kwd lng="en"><![CDATA[Mediation]]></kwd>
</kwd-group>
</article-meta>
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