<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2007-7467</journal-id>
<journal-title><![CDATA[RIDE. Revista Iberoamericana para la Investigación y el Desarrollo Educativo]]></journal-title>
<abbrev-journal-title><![CDATA[RIDE. Rev. Iberoam. Investig. Desarro. Educ]]></abbrev-journal-title>
<issn>2007-7467</issn>
<publisher>
<publisher-name><![CDATA[Centro de Estudios e Investigaciones para el Desarrollo Docente A.C.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2007-74672021000200112</article-id>
<article-id pub-id-type="doi">10.23913/ride.v12i23.1004</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Satisfacción del servicio de transporte público en los estudiantes universitarios]]></article-title>
<article-title xml:lang="en"><![CDATA[Satisfaction with public transportation service among university students]]></article-title>
<article-title xml:lang="pt"><![CDATA[Satisfação do serviço de transporte público em estudantes universitários]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pérez Cruz]]></surname>
<given-names><![CDATA[Omar Alejandro]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pinto Pérez]]></surname>
<given-names><![CDATA[Rogelio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de Colima  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad de Colima  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2021</year>
</pub-date>
<volume>12</volume>
<numero>23</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2007-74672021000200112&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2007-74672021000200112&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2007-74672021000200112&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen El objetivo de esta investigación fue estimar la satisfacción de estudiantes universitarios con respecto a los elementos de calidad de servicio del transporte público urbano del estado de Colima. El indicador de calidad del servicio se diseñó en una encuesta de percepción de 13 ítems que incorporó una serie de aspectos del servicio. El análisis factorial se aplicó a través de una regresión logística tipo logit que permitió identificar los constructos latentes en esta escala. Se identificaron ocho constructos asociados a la calidad percibida del servicio de autobús: horario congruente, precio accesible, personal inspira confianza, servicio cubre las necesidades, tiempo de espera, distancia del recorrido, infraestructura carretera y planeación del recorrido. Estos constructos latentes se exploraron mediante una apreciación de cómo las percepciones hacia la calidad del servicio de autobús varían a través de las cohortes de sexo y ciudad para explicar el grado en que estas percepciones son de utilidad para explicar la variación en la satisfacción percibida con dicho servicio. Los resultados del análisis sugieren que las percepciones asociadas a la calidad del servicio de autobús varían significativamente entre los distintos grupos de pasajeros, siendo las mujeres las que tienden a mostrar un aumento de la percepción de la calidad del servicio que pagan por el TP (1.12 más veces que los hombres). Esto implica que los hombres son más exigentes que las mujeres con respecto al servicio de TP de pagan. La satisfacción en relación con el precio pagado y el servicio recibido es menor en los hombres que en las mujeres. Además, la conveniencia percibida del servicio de autobús parece tener un poder explicativo positivo significativo sobre la satisfacción percibida con el servicio de autobús, lo que sugiere que las mejoras en el horario, el precio, el personal, cubrir las necesidades, el tiempo, la distancia, la infraestructura y la planeación del recorrido probablemente aumentarán la satisfacción percibida entre los pasajeros. Como limitantes se puede señalar que los participantes de los cuales se obtuvo la percepción del servicio de transporte fueron exclusivamente estudiantes de educación media y superior. Aun así, esta investigación demostró el nivel de conocimiento adicional que puede obtenerse a través de un análisis más detallado de los datos generados sobre la política de transporte público y de los servicios ofertados a la comunidad estudiantil.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract The objective of this research was to estimate the satisfaction of university students with respect to the service quality elements of urban public transportation in the State of Colima. The service quality indicator was designed in a 13-item perception survey that incorporated a series of service aspects. The factor analysis was applied through a logistic regression type logit allowed identifying the latent constructs that are present in this scale. Eight latent constructs associated with the perceived quality of the bus service were identified: congruent schedule, accessible price, staff inspires confidence, service meets needs, waiting time, travel distance, road infrastructure and route planning. These latent constructs were explored through an appreciation of how perceptions of bus service quality vary across sex and city cohorts to explain the degree to which these perceptions are useful in explaining variation in perceived satisfaction with bus service. The results of the analysis suggested that perceptions regarding bus service quality vary significantly across different groups of riders, with women tending to show increased perceptions of service quality paying for PT 1.12 more times than a man. This implies that men are more demanding than women with respect to the PT service they pay for. Satisfaction in relation to the price paid and the service received is lower in men than in women. In addition, perceived convenience of bus service appears to have significant positive explanatory power on perceived satisfaction with bus service, suggesting that improvements in schedule, price, staffing, meeting needs, time, distance, infrastructure, and route planning are likely to increase perceived satisfaction among passengers. As limitations, it was observed that the participants from whom the perception of the transportation service was obtained were exclusively middle and high school students. These results allowed us to contribute to the feedback and decision making process to improve the services offered to the student community. On a more general level, this research demonstrated the level of additional knowledge that can be gained through a more detailed analysis of the data generated on public transportation policy and services offered to the student community.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo O objetivo desta pesquisa foi estimar a satisfação de estudantes universitários com relação à qualidade dos elementos de serviço do transporte público urbano no estado de Colima. O indicador de qualidade do serviço foi desenhado em uma pesquisa de percepção de 13 itens que incorporou uma série de aspectos do serviço. A análise fatorial foi aplicada por meio de uma regressão logística do tipo logit que permitiu a identificação dos construtos latentes nessa escala. Oito construtos associados à qualidade percebida do serviço de ônibus foram identificados: cronograma consistente, preço acessível, equipe que inspira confiança, serviço atende às necessidades, tempo de espera, distância da viagem, infraestrutura rodoviária e planejamento de rotas. Esses construtos latentes foram explorados por meio de uma apreciação de como as percepções em relação à qualidade do serviço de ônibus variam entre os grupos de sexo e cidade para explicar o grau em que essas percepções são úteis para explicar a variação na satisfação percebida com o referido serviço de ônibus. Os resultados da análise sugerem que as percepções associadas à qualidade do serviço de autocarro variam significativamente entre os diferentes grupos de passageiros, sendo as mulheres que tendem a apresentar um aumento na percepção da qualidade do serviço que pagam pelo PT (1,12 mais vezes do que os homens). Isto implica que os homens são mais exigentes do que as mulheres no que diz respeito ao serviço de PT pago. A satisfação em relação ao preço pago e ao serviço recebido é menor nos homens do que nas mulheres. Além disso, a conveniência percebida do serviço de ônibus parece ter um poder explicativo positivo significativo sobre a satisfação percebida com o serviço de ônibus, sugerindo que as melhorias no horário, preço, pessoal, necessidades de atendimento, tempo, distância, infraestrutura e planejamento de rotas provavelmente aumentarão satisfação percebida entre os passageiros. Como limitações, pode-se notar que os participantes dos quais se obteve a percepção do serviço de transporte eram exclusivamente estudantes do ensino médio e superior. Mesmo assim, esta pesquisa demonstrou o nível de conhecimento adicional que pode ser obtido por meio de uma análise mais detalhada dos dados gerados sobre a política de transporte público e os serviços oferecidos à comunidade estudantil.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[análisis multivariado]]></kwd>
<kwd lng="es"><![CDATA[estudiante universitario]]></kwd>
<kwd lng="es"><![CDATA[servicio]]></kwd>
<kwd lng="es"><![CDATA[transporte público]]></kwd>
<kwd lng="en"><![CDATA[multivariate analysis]]></kwd>
<kwd lng="en"><![CDATA[university students]]></kwd>
<kwd lng="en"><![CDATA[services]]></kwd>
<kwd lng="en"><![CDATA[public transport]]></kwd>
<kwd lng="pt"><![CDATA[análise multivariada]]></kwd>
<kwd lng="pt"><![CDATA[estudante universitário]]></kwd>
<kwd lng="pt"><![CDATA[serviço]]></kwd>
<kwd lng="pt"><![CDATA[transporte público]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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