<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1405-8421</journal-id>
<journal-title><![CDATA[Economía, sociedad y territorio]]></journal-title>
<abbrev-journal-title><![CDATA[Econ. soc. territ]]></abbrev-journal-title>
<issn>1405-8421</issn>
<publisher>
<publisher-name><![CDATA[El Colegio Mexiquense A.C.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1405-84212019000200079</article-id>
<article-id pub-id-type="doi">10.22136/est20191298</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Building a smart city with trust: the case of &#8216;156 central&#8217; of Curitiba-Brazil]]></article-title>
<article-title xml:lang="es"><![CDATA[Construyendo una ciudad inteligente con confianza: el caso de la &#8216;central 156&#8217; de Curitiba-Brasil]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Hojda]]></surname>
<given-names><![CDATA[Alexandre]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Dallabona Fariniuk]]></surname>
<given-names><![CDATA[Tharsila Maynardes]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Simão]]></surname>
<given-names><![CDATA[Marcela de Moraes Batista]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Israel Government  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Israel</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Pontificia Universidad Católica do Paraná  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Pontificia Universidad Católica de Paraná Programa de Pós-Graduação em Gestão Urbana ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brazil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>08</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>08</month>
<year>2019</year>
</pub-date>
<volume>19</volume>
<numero>60</numero>
<fpage>79</fpage>
<lpage>108</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S1405-84212019000200079&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S1405-84212019000200079&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S1405-84212019000200079&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Curitiba is an example of government/citizen interactions, the &#8220;156 Central&#8221;, a call center created in the 1980s to establish a direct means of communication between citizens and city hall. The main goal of this article is to analyze the process of state/ citizen management in Curitiba, linking it to the concepts of Smart Cities and trustworthiness, based on the experience of the 156 Central. The methodology involves documental and statistic research, as well as in-depth interviews and a comparative analysis. In this way, the 156 Central improve the communication and integration between actors increasing the trustworthiness and effectiveness of the services provided in the city.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen Curitiba es un ejemplo de la interaccion gobierno/ciudadano, la &#8220;Central 156&#8221;, un centro de llamadas creado en la década de 1980 para establecer un medio directo de comunicación entre los ciudadanos y el ayuntamiento. El objetivo principal de este artículo es analizar el proceso de gestión estatal/ciudadana en Curitiba, vinculándolo a los conceptos de ciudad inteligente y confianza, con base en la experiencia de la Central 156. La metodología incluye investigación documen-tal y estadística, así como entrevistas en profundidad y análisis comparativas. De esta forma, la Central 156 mejora la comunicación e integración entre los actores aumentando la confiabilidad y efectividad de los servicios prestados en la ciudad.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[smart city]]></kwd>
<kwd lng="en"><![CDATA[trust]]></kwd>
<kwd lng="en"><![CDATA[citizen participation]]></kwd>
<kwd lng="en"><![CDATA[Curitiba]]></kwd>
<kwd lng="en"><![CDATA[Central 156]]></kwd>
<kwd lng="es"><![CDATA[ciudad inteligente]]></kwd>
<kwd lng="es"><![CDATA[confianza]]></kwd>
<kwd lng="es"><![CDATA[participación ciudadana]]></kwd>
<kwd lng="es"><![CDATA[Curitiba]]></kwd>
<kwd lng="es"><![CDATA[Central 156]]></kwd>
</kwd-group>
</article-meta>
</front><back>
<ref-list>
<ref id="B1">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Abella]]></surname>
<given-names><![CDATA[Alberto]]></given-names>
</name>
<name>
<surname><![CDATA[Ortiz de Urbina-Criado]]></surname>
<given-names><![CDATA[Marta]]></given-names>
</name>
<name>
<surname><![CDATA[de Pablos--Heredero]]></surname>
<given-names><![CDATA[Carmen]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Information reuse in smart cities&#8217; ecosystems]]></article-title>
<source><![CDATA[El profesional de la información EPI]]></source>
<year>2015</year>
<volume>24</volume>
<numero>6</numero>
<issue>6</issue>
<page-range>838-44</page-range><publisher-loc><![CDATA[Barcelona, Spain ]]></publisher-loc>
<publisher-name><![CDATA[Learned Information]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B2">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Albino]]></surname>
<given-names><![CDATA[Vito]]></given-names>
</name>
<name>
<surname><![CDATA[Berardi]]></surname>
<given-names><![CDATA[Umberto]]></given-names>
</name>
<name>
<surname><![CDATA[Dangelico]]></surname>
<given-names><![CDATA[Rosa Maria]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Smart cities: Definitions, dimensions, performance, and initiatives]]></article-title>
<source><![CDATA[Journal of Urban Technology]]></source>
<year>2015</year>
<volume>22</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>3-21</page-range><publisher-loc><![CDATA[London, England ]]></publisher-loc>
<publisher-name><![CDATA[Taylor and Francis Online]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B3">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Aldairi]]></surname>
<given-names><![CDATA[Anwaar]]></given-names>
</name>
<name>
<surname><![CDATA[Tawalbeh]]></surname>
<given-names><![CDATA[Lo&#8217;ai]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Cyber security attacks on smart cities and associated mobile technologies]]></article-title>
<source><![CDATA[Procedia Computer Science]]></source>
<year>2017</year>
<volume>109c</volume>
<page-range>1086-91</page-range><publisher-loc><![CDATA[Amsterdam, The Netherlands ]]></publisher-loc>
<publisher-name><![CDATA[Elsevier]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B4">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Al-Nasrawi]]></surname>
<given-names><![CDATA[Sukaina]]></given-names>
</name>
<name>
<surname><![CDATA[Adams]]></surname>
<given-names><![CDATA[Carl]]></given-names>
</name>
<name>
<surname><![CDATA[Ali]]></surname>
<given-names><![CDATA[EL-Zaart]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[A conceptual multidimensional model for assessing smart sustainable cities]]></article-title>
<source><![CDATA[JISTEM - Journal of Information Systems and Technology Management]]></source>
<year>2015</year>
<volume>12</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>541-58</page-range><publisher-loc><![CDATA[São Paulo, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[TECSI-Program of the Accounting and Actuarial Department of the Faculty of Economics]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B5">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Amin]]></surname>
<given-names><![CDATA[Ash]]></given-names>
</name>
<name>
<surname><![CDATA[Thrift]]></surname>
<given-names><![CDATA[Nigel]]></given-names>
</name>
</person-group>
<source><![CDATA[Cities: Reimagining the urban]]></source>
<year>2002</year>
<publisher-loc><![CDATA[London, England ]]></publisher-loc>
<publisher-name><![CDATA[Polity Press]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B6">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Angelidou]]></surname>
<given-names><![CDATA[Margarida]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Smart city policies: A spatial approach]]></article-title>
<source><![CDATA[Cities]]></source>
<year>2014</year>
<volume>41</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>S3-S11</page-range><publisher-loc><![CDATA[Washington, United States of America ]]></publisher-loc>
<publisher-name><![CDATA[Tacoma]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B7">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Aurigi]]></surname>
<given-names><![CDATA[Alessandro]]></given-names>
</name>
</person-group>
<source><![CDATA[Making the digital city: The early shaping of urban internet space]]></source>
<year>2005</year>
<publisher-loc><![CDATA[Hampshire, London ]]></publisher-loc>
<publisher-name><![CDATA[Ashgate]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B8">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Avelar]]></surname>
<given-names><![CDATA[Edson]]></given-names>
</name>
<name>
<surname><![CDATA[Marques]]></surname>
<given-names><![CDATA[Lorena]]></given-names>
</name>
<name>
<surname><![CDATA[Pasos]]></surname>
<given-names><![CDATA[Diego dos]]></given-names>
</name>
<name>
<surname><![CDATA[Macedo]]></surname>
<given-names><![CDATA[Ricardo]]></given-names>
</name>
<name>
<surname><![CDATA[Dias]]></surname>
<given-names><![CDATA[Kevin]]></given-names>
</name>
<name>
<surname><![CDATA[Nogueira]]></surname>
<given-names><![CDATA[Michele]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Interoperability issues on heterogeneous wireless communication for smart cities]]></article-title>
<source><![CDATA[Computer Communications]]></source>
<year>2015</year>
<volume>58</volume>
<page-range>4-15</page-range><publisher-loc><![CDATA[Amsterdam, The Netherlands ]]></publisher-loc>
<publisher-name><![CDATA[Elsevier]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B9">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Barns]]></surname>
<given-names><![CDATA[Sarah]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Mine your data: Open data, digital strategies and entrepreneurial governance by code]]></article-title>
<source><![CDATA[Urban Geography]]></source>
<year>2016</year>
<volume>37</volume>
<page-range>557-71</page-range><publisher-loc><![CDATA[London, England ]]></publisher-loc>
<publisher-name><![CDATA[Taylor and Francis]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B10">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Barns]]></surname>
<given-names><![CDATA[Sarah]]></given-names>
</name>
<name>
<surname><![CDATA[Cosgrave]]></surname>
<given-names><![CDATA[Ellie]]></given-names>
</name>
<name>
<surname><![CDATA[Acuto]]></surname>
<given-names><![CDATA[Michelle]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Digital infrastructures and urban governance]]></article-title>
<source><![CDATA[Urban Policy and Research]]></source>
<year>2016</year>
<volume>35</volume>
<page-range>20-31</page-range><publisher-loc><![CDATA[London, England ]]></publisher-loc>
<publisher-name><![CDATA[Taylor and Francis]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B11">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bibri]]></surname>
<given-names><![CDATA[Simon Elias]]></given-names>
</name>
<name>
<surname><![CDATA[Krogstie]]></surname>
<given-names><![CDATA[John]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Smart sustainable cities of the future: An extensive interdisciplinary literature review]]></article-title>
<source><![CDATA[Sustainable Cities and Society]]></source>
<year>2017</year>
<volume>31</volume>
<page-range>183-212</page-range><publisher-loc><![CDATA[Amstedam, The Netherlands ]]></publisher-loc>
<publisher-name><![CDATA[Elsevier]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B12">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Boyer]]></surname>
<given-names><![CDATA[Christine]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The imaginary real world of cybercities]]></article-title>
<source><![CDATA[Assemblage]]></source>
<year>1992</year>
<volume>18</volume>
<page-range>114-27</page-range><publisher-loc><![CDATA[Cambridge, United States of America ]]></publisher-loc>
<publisher-name><![CDATA[The Massachusetts Institute of Technology Press]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B13">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Caillé]]></surname>
<given-names><![CDATA[Alain]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Présentation. Aqui si fier? Confiance, interaction et theories des jeux]]></article-title>
<source><![CDATA[Revue du MAUSS semestrielle]]></source>
<year>1994</year>
<volume>4</volume>
<page-range>3-16</page-range><publisher-loc><![CDATA[Paris, France ]]></publisher-loc>
<publisher-name><![CDATA[Mou-vement anti-utilitariste dans les sciences sociales]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B14">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Calzada]]></surname>
<given-names><![CDATA[Igor]]></given-names>
</name>
<name>
<surname><![CDATA[Cobo]]></surname>
<given-names><![CDATA[Cristobol]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Unplugging: Deconstructing the smart city]]></article-title>
<source><![CDATA[Journal of Urban Technology]]></source>
<year>2015</year>
<volume>22</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>23-43</page-range><publisher-loc><![CDATA[London, England ]]></publisher-loc>
<publisher-name><![CDATA[Taylor and Francis]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B15">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Cassandras]]></surname>
<given-names><![CDATA[Christos]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Smart cities as cyber-physical social systems]]></article-title>
<source><![CDATA[Engineering]]></source>
<year>2016</year>
<volume>2</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>156-8</page-range><publisher-loc><![CDATA[Amstedam, The Netherlands ]]></publisher-loc>
<publisher-name><![CDATA[Elsevier]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B16">
<nlm-citation citation-type="">
<collab>Central 156</collab>
<source><![CDATA[Central 156]]></source>
<year>2017</year>
<publisher-loc><![CDATA[Curitiba, Brazil ]]></publisher-loc>
</nlm-citation>
</ref>
<ref id="B17">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Donath]]></surname>
<given-names><![CDATA[Judith Stefania]]></given-names>
</name>
</person-group>
<source><![CDATA[Inhabiting the virtual city: The design of social environments for electronic communities]]></source>
<year>1996</year>
<publisher-loc><![CDATA[Cambridge, United States of America ]]></publisher-loc>
<publisher-name><![CDATA[Massachusetts Institute of Technology]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B18">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Eisenberg]]></surname>
<given-names><![CDATA[José]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Internet Popular e democracia nas cidades]]></article-title>
<source><![CDATA[Informática Pública]]></source>
<year>1999</year>
<volume>1</volume>
<page-range>07-24</page-range><publisher-loc><![CDATA[Belo Horizonte, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[Universidade Federal de Santa Catarina]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B19">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Fanaya]]></surname>
<given-names><![CDATA[Patrícia]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Cidades como ambientes cognitivos]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Santaella]]></surname>
<given-names><![CDATA[Lucia]]></given-names>
</name>
</person-group>
<source><![CDATA[Cidades inteligentes: por que, para quem?]]></source>
<year>2016</year>
<page-range>12-23</page-range><publisher-loc><![CDATA[São Paulo, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[Estação das Letras e Cores]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B20">
<nlm-citation citation-type="journal">
<collab>Fundação Getúlio Vargas</collab>
<article-title xml:lang=""><![CDATA[Cidade inteligente e mobilidade urbana]]></article-title>
<source><![CDATA[Cadernos FGV Projetos]]></source>
<year>2014</year>
<volume>24</volume>
<publisher-loc><![CDATA[Rio de Janeiro, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[FGV publicações]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B21">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Galdon-Clavell]]></surname>
<given-names><![CDATA[Gemma]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[(Not so) smart cities?: the drivers, impact and risks of surveillance-enabled smart environments]]></article-title>
<source><![CDATA[Science and Public Policy]]></source>
<year>2013</year>
<volume>40</volume>
<numero>6</numero>
<issue>6</issue>
<page-range>717-23</page-range><publisher-loc><![CDATA[Oxford, England ]]></publisher-loc>
<publisher-name><![CDATA[Oxford Academy]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B22">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Gandy]]></surname>
<given-names><![CDATA[Matthew]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Cyborg urbanization: Complexity and monstrosity in the contemporary city]]></article-title>
<source><![CDATA[International Journal of Urban and Regional Research]]></source>
<year>2005</year>
<volume>29</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>26-49</page-range><publisher-loc><![CDATA[Hoboken, New Jersey, United States of America ]]></publisher-loc>
<publisher-name><![CDATA[Wiley-Blackweel]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B23">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Godschalk]]></surname>
<given-names><![CDATA[David]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Urban hazard mitigation: Creating resilient cities]]></article-title>
<source><![CDATA[Natural Hazards Review]]></source>
<year>2003</year>
<volume>4</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>136-43</page-range><publisher-loc><![CDATA[United States of America ]]></publisher-loc>
<publisher-name><![CDATA[ASCE Library, Birmigham]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B24">
<nlm-citation citation-type="book">
<collab>Instituto de Pesquisa e Planejamento Urbano de Curitiba</collab>
<source><![CDATA[IPPUC Nosso Bairro]]></source>
<year>2015</year>
<publisher-loc><![CDATA[Curitiba, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[IPPUC]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B25">
<nlm-citation citation-type="book">
<collab>Instituto de Pesquisa e Planejamento Urbano de Curitiba</collab>
<source><![CDATA[Planejamento Urbano]]></source>
<year>2018</year>
<publisher-loc><![CDATA[Curitiba, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[IPPUC]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B26">
<nlm-citation citation-type="book">
<collab>Instituto Brasileiro de Geografia e Estatística</collab>
<source><![CDATA[Censo demográfico 2010]]></source>
<year>2010</year>
<publisher-loc><![CDATA[Rio de Janeiro, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[IBGE]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B27">
<nlm-citation citation-type="book">
<collab>Instituto Brasileiro de Geografia e Estatística</collab>
<source><![CDATA[IBGE Cidades-Curitiba]]></source>
<year>2018</year>
<publisher-loc><![CDATA[Rio de Janeiro, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[IBGE]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B28">
<nlm-citation citation-type="journal">
<collab>Instituto das Cidades Inteligentes</collab>
<article-title xml:lang=""><![CDATA[Prefeitura de Itabuna, na Bahia, vem ao ICI em busca de Tecnologia da Informação]]></article-title>
<source><![CDATA[ICI notícias]]></source>
<year>2014</year>
<publisher-loc><![CDATA[Curitiba, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[ICI]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B29">
<nlm-citation citation-type="journal">
<collab>Instituto das Cidades Inteligentes</collab>
<article-title xml:lang=""><![CDATA[Teresina e as soluções do 156]]></article-title>
<source><![CDATA[ICI notícias]]></source>
<year>2016</year>
<publisher-loc><![CDATA[Curitiba, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[ICI]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B30">
<nlm-citation citation-type="book">
<collab>Instituto das Cidades Inteligentes</collab>
<source><![CDATA[ICI notícias]]></source>
<year>2017</year>
<publisher-loc><![CDATA[Curitiba, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[ICI]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B31">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Hollands]]></surname>
<given-names><![CDATA[Robert]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Will the real smart city please stand up?]]></article-title>
<source><![CDATA[City]]></source>
<year>2008</year>
<volume>12</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>303-20</page-range><publisher-loc><![CDATA[New York, United States of America ]]></publisher-loc>
<publisher-name><![CDATA[Taylor and Francis]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B32">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kanashiro]]></surname>
<given-names><![CDATA[Marta]]></given-names>
</name>
<name>
<surname><![CDATA[Mourão]]></surname>
<given-names><![CDATA[Bruno]]></given-names>
</name>
<name>
<surname><![CDATA[Evangelista]]></surname>
<given-names><![CDATA[Fernanda Glória]]></given-names>
</name>
<name>
<surname><![CDATA[de Almeida]]></surname>
<given-names><![CDATA[Rafael]]></given-names>
</name>
<name>
<surname><![CDATA[Jose Firmino]]></surname>
<given-names><![CDATA[Rodrigo]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Maquinaria da privacidade]]></article-title>
<source><![CDATA[RUA]]></source>
<year>2013</year>
<volume>19</volume>
<numero>2</numero>
<issue>2</issue>
<publisher-loc><![CDATA[Campinas, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[Laboratório de Estudos Urbanos-U-niversidade Estadual de Campinas]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B33">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kitchin]]></surname>
<given-names><![CDATA[Robert]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[From a single line of code to an entire city: Reframing thinking on code and the city]]></article-title>
<source><![CDATA[Code and the City workshop, Programmable City]]></source>
<year>2014</year>
<publisher-loc><![CDATA[Dublin, Ireland ]]></publisher-loc>
<publisher-name><![CDATA[NIRSA]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B34">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Komninos]]></surname>
<given-names><![CDATA[Nicos]]></given-names>
</name>
</person-group>
<source><![CDATA[Cidades inteligentes: sistemas de inovação e tecnologias da informação ao serviço do desenvolvimento das cidades interface administração publica local e regional. Anuário 2007]]></source>
<year>2007</year>
<publisher-loc><![CDATA[Thessaloniki, Greece ]]></publisher-loc>
<publisher-name><![CDATA[Aristotle University Thessaloniki]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B35">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Komninos]]></surname>
<given-names><![CDATA[Nicos]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Intelligent cities: Variable geometries of spatial intelligence]]></article-title>
<source><![CDATA[Intelligent Buildings International]]></source>
<year>2011</year>
<volume>3</volume>
<page-range>172-88</page-range><publisher-loc><![CDATA[Berkshire, England ]]></publisher-loc>
<publisher-name><![CDATA[Taylor and Francis]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B36">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lane]]></surname>
<given-names><![CDATA[Chritel]]></given-names>
</name>
<name>
<surname><![CDATA[Bachmann]]></surname>
<given-names><![CDATA[Reinhard]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The social constitution of trust: Supplier relations in Britain and Germany]]></article-title>
<source><![CDATA[Organiza-tional Studies]]></source>
<year>1996</year>
<volume>17</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>365-95</page-range><publisher-loc><![CDATA[California, Unites States of America ]]></publisher-loc>
<publisher-name><![CDATA[Sage Journals]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B37">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lemos]]></surname>
<given-names><![CDATA[André]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Cidades inteligentes: De que forma as novas tecnologias - como a computação em nuvem, o Big Data e a Internet das Coisas-podem melhorar a condição de vida nos espaços urbanos?]]></article-title>
<source><![CDATA[Gvexecutivo]]></source>
<year>2013</year>
<volume>12</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>46-9</page-range><publisher-loc><![CDATA[Rio de Janeiro, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[FGV publicações]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B38">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lemos]]></surname>
<given-names><![CDATA[André]]></given-names>
</name>
</person-group>
<source><![CDATA[A comunicação das coisas: Teoria Ator-Rede e ciber-cultura]]></source>
<year>2013</year>
<publisher-loc><![CDATA[São Paulo, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[Editora Anna Blume]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B39">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Llacuna]]></surname>
<given-names><![CDATA[Maria Luiza Marsal]]></given-names>
</name>
<name>
<surname><![CDATA[Colomer-Llinàs]]></surname>
<given-names><![CDATA[Joan]]></given-names>
</name>
<name>
<surname><![CDATA[Meléndez-Frigola]]></surname>
<given-names><![CDATA[Joaquim]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Lessons in urban monitoring taken from sustainable and livable cities to better address the Smart Cities initiative]]></article-title>
<source><![CDATA[Technological Forecasting and Social Change]]></source>
<year>2015</year>
<volume>90</volume>
<page-range>611-22</page-range><publisher-loc><![CDATA[Amsterdam, The Netherlands ]]></publisher-loc>
<publisher-name><![CDATA[Elsevier]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B40">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[McAfee]]></surname>
<given-names><![CDATA[Andrew]]></given-names>
</name>
<name>
<surname><![CDATA[Brynjolfsson]]></surname>
<given-names><![CDATA[Erik]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Big data: The management revolution]]></article-title>
<source><![CDATA[Harvard Business Review]]></source>
<year>2012</year>
<page-range>60-9</page-range><publisher-loc><![CDATA[Cambridge, United States of America ]]></publisher-loc>
<publisher-name><![CDATA[Harvard University]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B41">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Odendaal]]></surname>
<given-names><![CDATA[Nancy]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Information and communication technology and local governance: Understanding the difference between cities in developed and emerging economies]]></article-title>
<source><![CDATA[Computers, Environment and Urban Systems]]></source>
<year>2003</year>
<volume>27</volume>
<numero>6</numero>
<issue>6</issue>
<page-range>585-607</page-range><publisher-loc><![CDATA[Amsterdam, The Netherlands ]]></publisher-loc>
<publisher-name><![CDATA[Elsevier]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B42">
<nlm-citation citation-type="journal">
<collab>Portal G1</collab>
<article-title xml:lang=""><![CDATA[Moradores de Curitiba reclamam do atendimento pelo número 156]]></article-title>
<source><![CDATA[Portal G1]]></source>
<year>2014</year>
<publisher-loc><![CDATA[Curitiba, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[globo.com]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B43">
<nlm-citation citation-type="journal">
<collab>Portal G1</collab>
<article-title xml:lang=""><![CDATA[Conheça a Central 156 , o canal de atendimento da Pre-feitura de Curitiba]]></article-title>
<source><![CDATA[Portal G1]]></source>
<year>2015</year>
<publisher-loc><![CDATA[Curitiba, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[globo.com]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B44">
<nlm-citation citation-type="journal">
<collab>Portal G1</collab>
<article-title xml:lang=""><![CDATA[Renato Igor fala sobre serviço 156 de Curitiba ser modelo para prefeituras catarinenses]]></article-title>
<source><![CDATA[Portal G1]]></source>
<year>2017</year>
<publisher-loc><![CDATA[Curitiba, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[globo.com]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B45">
<nlm-citation citation-type="journal">
<collab>Portal G1</collab>
<article-title xml:lang=""><![CDATA[Moradores de Curitiba reclamam do serviço 156 da prefeitura]]></article-title>
<source><![CDATA[Portal G1]]></source>
<year>2017</year>
<publisher-loc><![CDATA[Curitiba, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[globo.com]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B46">
<nlm-citation citation-type="journal">
<collab>Prefeitura Municipal de Curitiba</collab>
<article-title xml:lang=""><![CDATA[Curitiba vence em duas cate-gorias do maior prêmio brasileiro de mídias sociais]]></article-title>
<source><![CDATA[Prefeitura Municipal]]></source>
<year>2015</year>
<publisher-loc><![CDATA[Curitiba, Brasil ]]></publisher-loc>
<publisher-name><![CDATA[Prefeitura de Curitiba]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B47">
<nlm-citation citation-type="journal">
<collab>Prefeitura Municipal de Curitiba</collab>
<article-title xml:lang=""><![CDATA[Manutenção do sistema de iluminação pública está mais rápida]]></article-title>
<source><![CDATA[Prefeitura Municipal]]></source>
<year>2017</year>
<publisher-loc><![CDATA[Curitiba, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[Prefeitura de Curitiba]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B48">
<nlm-citation citation-type="confpro">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Santos]]></surname>
<given-names><![CDATA[Janaína]]></given-names>
</name>
<name>
<surname><![CDATA[Harmata]]></surname>
<given-names><![CDATA[Felipe]]></given-names>
</name>
</person-group>
<source><![CDATA[Análise de Caso da Prefeitura de Curitiba-A relação entre humor e serviço público na comuni-cação em redes sociais]]></source>
<year>2013</year>
<conf-name><![CDATA[ Proceedings of the XVIII Congresso de Ciências da Comunicação na Região Sudeste-Bauru]]></conf-name>
<conf-date>July 3-5</conf-date>
<conf-loc>São Paulo, Brazil </conf-loc>
</nlm-citation>
</ref>
<ref id="B49">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sá-Silva]]></surname>
<given-names><![CDATA[Jackson Ronie]]></given-names>
</name>
<name>
<surname><![CDATA[Domingues de Almeida]]></surname>
<given-names><![CDATA[Cristovão]]></given-names>
</name>
<name>
<surname><![CDATA[Guindani]]></surname>
<given-names><![CDATA[Joel Felipe]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Pesquisa documental: pistas teóricas e metodológicas]]></article-title>
<source><![CDATA[Revista Brasileira de História and Ciências Sociais]]></source>
<year>2009</year>
<volume>1</volume>
<numero>1</numero>
<issue>1</issue>
<publisher-loc><![CDATA[Rio Grande do Sul, Brasil ]]></publisher-loc>
<publisher-name><![CDATA[Universidade do Vale do Rio dos Sinos e do Centro de Memória da Amazônia]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B50">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sæbø]]></surname>
<given-names><![CDATA[Øystein]]></given-names>
</name>
<name>
<surname><![CDATA[Rose]]></surname>
<given-names><![CDATA[Jeremy]]></given-names>
</name>
<name>
<surname><![CDATA[Skiftenes Flak]]></surname>
<given-names><![CDATA[Leif]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The shape of e-participation: Characterizing an emerging research area]]></article-title>
<source><![CDATA[Government Information Quarterly]]></source>
<year>2008</year>
<volume>25</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>400-28</page-range><publisher-loc><![CDATA[Amsterdam, The Netherlands ]]></publisher-loc>
<publisher-name><![CDATA[Elsevier]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B51">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sabel]]></surname>
<given-names><![CDATA[Charles]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Élaborer la confiance: de nouvelles formes de coopération dans une économie volatile]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Foray]]></surname>
<given-names><![CDATA[Dominique]]></given-names>
</name>
<name>
<surname><![CDATA[Freeman]]></surname>
<given-names><![CDATA[Christopher]]></given-names>
</name>
</person-group>
<source><![CDATA[Technologie et richesee des nations]]></source>
<year>1992</year>
<page-range>419-50</page-range><publisher-loc><![CDATA[Paris, France ]]></publisher-loc>
<publisher-name><![CDATA[Economica]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B52">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sako]]></surname>
<given-names><![CDATA[Mari]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The information of trust in supplier relation: evidence from Japan, Europe and the United States]]></article-title>
<source><![CDATA[rust and economic learning]]></source>
<year>1998</year>
<page-range>23-47</page-range><publisher-loc><![CDATA[London, England ]]></publisher-loc>
<publisher-name><![CDATA[Edward Elgar Publishing]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B53">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Santaella]]></surname>
<given-names><![CDATA[Lucia]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Dos não-lugares à cidade senciente]]></article-title>
<source><![CDATA[RUA]]></source>
<year>2014</year>
<volume>2</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>6-15</page-range><publisher-loc><![CDATA[Campinas, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[Laboratório de Estudos Urbanos]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B54">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Schuler]]></surname>
<given-names><![CDATA[Doug]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Digital cities and digital citizens]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Tanabe]]></surname>
<given-names><![CDATA[Makoto]]></given-names>
</name>
<name>
<surname><![CDATA[Van Den Besselaar]]></surname>
<given-names><![CDATA[Peter]]></given-names>
</name>
<name>
<surname><![CDATA[Ishida]]></surname>
<given-names><![CDATA[Toru]]></given-names>
</name>
</person-group>
<source><![CDATA[Digital Cities II: Computational and Sociological Approaches. II Kyoto Workshop on Digital Cities]]></source>
<year>2002</year>
<page-range>71-85</page-range><publisher-loc><![CDATA[Tokyo, Japan ]]></publisher-loc>
<publisher-name><![CDATA[Springer]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B55">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Souza]]></surname>
<given-names><![CDATA[Nelson Rosário de]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Planejamento urbano em Curitiba: saber técnico, classificação dos citadinos e partilha da cidade]]></article-title>
<source><![CDATA[Revista de Sociologia e Política]]></source>
<year>2001</year>
<volume>16</volume>
<page-range>107-22</page-range><publisher-loc><![CDATA[Curitiba, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[Universidade Federal do Paraná]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B56">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Toppeta]]></surname>
<given-names><![CDATA[Donato]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The smart city vision: How innovation and ICT can build smart,´livable´]]></article-title>
<source><![CDATA[Sustainable Cities]]></source>
<year>2010</year>
<publisher-loc><![CDATA[Milan, Italy ]]></publisher-loc>
<publisher-name><![CDATA[The Innovation Knowledge Foundation]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B57">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Ultramari]]></surname>
<given-names><![CDATA[Clovis]]></given-names>
</name>
<name>
<surname><![CDATA[Firkowski]]></surname>
<given-names><![CDATA[Olga]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Sobre Mudanças e Continuidades na Gestão Urbana Brasileira]]></article-title>
<source><![CDATA[Mercator]]></source>
<year>2012</year>
<volume>11</volume>
<numero>24</numero>
<issue>24</issue>
<page-range>73-88</page-range><publisher-loc><![CDATA[Curitiba, Brasil ]]></publisher-loc>
<publisher-name><![CDATA[Universidade Estadual de Campinas]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B58">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Severino]]></surname>
<given-names><![CDATA[Antônio Joaquim]]></given-names>
</name>
</person-group>
<source><![CDATA[Metodologia do trabalho científico]]></source>
<year>2017</year>
<edition>2</edition>
<publisher-loc><![CDATA[São Paulo, Brazil ]]></publisher-loc>
<publisher-name><![CDATA[Cortez]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B59">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sinclair]]></surname>
<given-names><![CDATA[John]]></given-names>
</name>
</person-group>
<source><![CDATA[Corpus, concordance, collocation]]></source>
<year>1991</year>
<publisher-loc><![CDATA[Oxford, England ]]></publisher-loc>
<publisher-name><![CDATA[Oxford University Press]]></publisher-name>
</nlm-citation>
</ref>
</ref-list>
</back>
</article>
