<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2448-8909</journal-id>
<journal-title><![CDATA[Medicina crítica (Colegio Mexicano de Medicina Crítica)]]></journal-title>
<abbrev-journal-title><![CDATA[Med. crít. (Col. Mex. Med. Crít.)]]></abbrev-journal-title>
<issn>2448-8909</issn>
<publisher>
<publisher-name><![CDATA[Colegio Mexicano de Medicina Crítica A.C.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2448-89092023000500405</article-id>
<article-id pub-id-type="doi">10.35366/113050</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Satisfacción de la atención en una Unidad de Cuidados Intensivos al noroeste del país. ¿Cómo lo estamos haciendo?]]></article-title>
<article-title xml:lang="en"><![CDATA[Satisfaction of care in an Intensive Care Unit in the Northwest of the country. How are we doing?]]></article-title>
<article-title xml:lang="pt"><![CDATA[Satisfação do atendimento em uma Unidade de Terapia Intensiva do noroeste do país. Como estamos fazendo?]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Trias Bonilla]]></surname>
<given-names><![CDATA[Idania Yael]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Arrambí Díaz]]></surname>
<given-names><![CDATA[Cíbeles]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Morales Barraza]]></surname>
<given-names><![CDATA[Jesús Ariel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ramírez Campaña]]></surname>
<given-names><![CDATA[Jesús Cleofas]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Valdez Gil]]></surname>
<given-names><![CDATA[Isabel Guadalupe]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Instituto Mexicano del Seguro Social Hospital de Especialidades No. 2 ]]></institution>
<addr-line><![CDATA[Ciudad Obregón Sonora]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Instituto Mexicano del Seguro Social  ]]></institution>
<addr-line><![CDATA[Ciudad Obregón Sonora]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>00</month>
<year>2023</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>00</month>
<year>2023</year>
</pub-date>
<volume>37</volume>
<numero>5</numero>
<fpage>405</fpage>
<lpage>410</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2448-89092023000500405&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2448-89092023000500405&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2448-89092023000500405&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen:  Introducción:  el área de cuidados intensivos es un lugar donde se proporciona medicina científico-técnica, y debe armonizar con un trato especial tanto a los pacientes como a sus familiares, siendo estos últimos los representantes de los pacientes en cuanto a los cuidados médicos y toma de decisiones; por lo tanto, la percepción de un trato humanizado establece un ambiente de confianza médico, paciente y familiar.  Objetivo:  determinar la satisfacción del familiar en la Unidad de Cuidados Intensivos en un Hospital de Tercer Nivel de Atención.  Material y métodos:  se realizó un estudio observacional, descriptivo, prospectivo en un Hospital de Tercer Nivel de Atención, donde se aplicó un cuestionario de satisfacción a los familiares de los pacientes hospitalizados en terapia intensiva. Se realizó estadística descriptiva, utilizando frecuencia y porcentajes, así como media y desviación estándar.  Resultados:  el nivel de satisfacción familiar de las diferentes dimensiones del cuestionario, mostró una satisfacción del cuidado de 80.34 ± 15.35, en toma de decisiones 80.83 ± 14.85 y una satisfacción global de 80.55 ± 14.21.  Conclusión:  si el paciente no puede participar activamente en el proceso asistencial debemos acudir a sus familias; en esta situación, en nuestro hospital el grado de satisfacción de los familiares es elevado.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract:  Introduction:  the intensive care area is a place where scientific-technical medicine is provided, and must be harmonized with special treatment for both patients and their families, the latter being the representatives of the patients in terms of medical care and decision making. Therefore, the perception of a humanized treatment establishes an environment of medical, patient and family trust.  Objective:  to determine the satisfaction of the relative in the intensive care unit in a tertiary hospital.  Material and methods:  an observational, descriptive, prospective study was carried out in a tertiary care hospital, where a satisfaction questionnaire was applied to the relatives of the patients hospitalized in intensive care. Descriptive statistics were performed; using frequency and percentages; as well as mean and standard deviation.  Results:  the level of family satisfaction of the different dimensions of the questionnaire, showed a satisfaction of care of 80.34 ± 15.35, in decision making 80.83 ± 14.85 and a global satisfaction of 80.55 ± 14.21.  Conclusion:  if the patient cannot actively participate in the care process, we must go to their families, in this situation, in our Hospital the degree of satisfaction of the relatives is high.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo:  Introdução:  a Unidade de Cuidados Intensivos é um local onde se presta medicina científico-técnica, devendo ser harmonizada com um tratamento especial tanto para os doentes como para os seus familiares, sendo estes últimos os representantes dos doentes nos cuidados médicos e na tomada de decisões, portanto a percepção de um tratamento humanizado estabelece um ambiente de confiança médica, do paciente e da família.  Objetivo:  determinar a satisfação do familiar na unidade de terapia intensiva de um hospital de terceiro nível.  Material e métodos:  realizou-se um estudo observacional, descritivo, prospectivo em um hospital de terceiro nível, onde foi aplicado um questionário de satisfação aos familiares dos pacientes internados na Unidade de Terapia Intensiva. Realizaram-se estatísticas descritivas usando frequência e porcentagens; bem como média e desvio padrão.  Resultados:  o nível de satisfação familiar das diferentes dimensões do questionário, revelou uma satisfação no cuidado de 80.34 ± 15.35, na tomada de decisão 80.83 ± 14.85 e uma satisfação global de 80.55 ± 14.21.  Conclusão:  se o paciente não pode participar ativamente do processo de cuidado, devemos ir até seus familiares, nesta situação, em nosso hospital o grau de satisfação dos familiares é alto.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[percepción]]></kwd>
<kwd lng="es"><![CDATA[satisfacción]]></kwd>
<kwd lng="es"><![CDATA[calidad]]></kwd>
<kwd lng="en"><![CDATA[perception]]></kwd>
<kwd lng="en"><![CDATA[satisfaction]]></kwd>
<kwd lng="en"><![CDATA[quality]]></kwd>
<kwd lng="pt"><![CDATA[percepção]]></kwd>
<kwd lng="pt"><![CDATA[satisfação]]></kwd>
<kwd lng="pt"><![CDATA[qualidade]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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