<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2007-7467</journal-id>
<journal-title><![CDATA[RIDE. Revista Iberoamericana para la Investigación y el Desarrollo Educativo]]></journal-title>
<abbrev-journal-title><![CDATA[RIDE. Rev. Iberoam. Investig. Desarro. Educ]]></abbrev-journal-title>
<issn>2007-7467</issn>
<publisher>
<publisher-name><![CDATA[Centro de Estudios e Investigaciones para el Desarrollo Docente A.C.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2007-74672023000200105</article-id>
<article-id pub-id-type="doi">10.23913/ride.v14i27.1540</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Sistemas de Gestión en Instituciones de Educación Superior, su Operación y la Correlación con la Calidad en el Servicio]]></article-title>
<article-title xml:lang="en"><![CDATA[Management Systems in Higher Education Institutions, their Operation and Correlation with Service Quality]]></article-title>
<article-title xml:lang="pt"><![CDATA[Sistemas de Gestão em Instituições de Ensino Superior, seu Funcionamento e Correlação com a Qualidade do Serviço]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sotelo Asef]]></surname>
<given-names><![CDATA[Jesús Guillermo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Figueroa González]]></surname>
<given-names><![CDATA[Ernesto Geovani]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Carreón Gallegos]]></surname>
<given-names><![CDATA[Ernesto]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Juárez del Estado de Durango  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>México</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Juárez del Estado de Durango  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>México</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Juárez del Estado de Durango  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>México</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2023</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2023</year>
</pub-date>
<volume>14</volume>
<numero>27</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S2007-74672023000200105&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S2007-74672023000200105&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S2007-74672023000200105&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen El objetivo de la presente fue determinar la correlación entre la Operación de un Sistema de Gestión de la Calidad (OSGC) y la Calidad en el servicio en un Sistema de Gestión (CSG). Para la metodología se aplicaron cuestionarios a los trabajadores de una Institución de Educación Superior (IES) en el Estado de Durango, México. Se empleó la técnica de análisis estadístico de regresión lineal simple. En los resultados se confirmó que, existe una correlación lineal positiva entre la variable de OSGC y la variable CSG. Se concluye que el modelo de regresión se puede ajustar para validar estudios que aborden temáticas semejantes a la de la presente investigación y ayude a medir las variables para su mejora continua.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract The objective of this was to determine the correlation between the Operation of a Quality Management System (OSGC) and the Quality in the Service in a Management System (CSG). For the methodology, questionnaires were applied to workers of a Higher Education Institution (HEI) in the State of Durango, Mexico. The technique of statistical analysis of simple linear regression was used. The results confirmed that there is a positive linear correlation between the OSGC variable and the CSG variable. It is concluded that the regression model can be adjusted to validate studies that address topics similar to that of the present research and help measure the variables for continuous improvement.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo O objetivo deste foi determinar a correlação entre a Operação de um Sistema de Gestão da Qualidade (OSGC) e a Qualidade do serviço em um Sistema de Gestão (CSG). Para a metodologia, foram aplicados questionários aos trabalhadores de uma Instituição de Ensino Superior (IES) no Estado de Durango, México. Foi utilizada a técnica de análise estatística de regressão linear simples. Os resultados confirmaram que existe uma correlação linear positiva entre a variável OSGC e a variável CSG. Conclui-se que o modelo de regressão pode ser ajustado para validar estudos que abordem temas semelhantes ao da presente investigação e ajude a mensurar as variáveis &#8203;&#8203;para seu aperfeiçoamento contínuo.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Análisis estadístico]]></kwd>
<kwd lng="es"><![CDATA[calidad]]></kwd>
<kwd lng="es"><![CDATA[educación superior]]></kwd>
<kwd lng="es"><![CDATA[México]]></kwd>
<kwd lng="en"><![CDATA[Statistical analysis]]></kwd>
<kwd lng="en"><![CDATA[quality]]></kwd>
<kwd lng="en"><![CDATA[higher education]]></kwd>
<kwd lng="en"><![CDATA[Mexico]]></kwd>
<kwd lng="pt"><![CDATA[Análise estatística]]></kwd>
<kwd lng="pt"><![CDATA[qualidade]]></kwd>
<kwd lng="pt"><![CDATA[ensino superior]]></kwd>
<kwd lng="pt"><![CDATA[México]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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