<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1665-7063</journal-id>
<journal-title><![CDATA[Enfermería universitaria]]></journal-title>
<abbrev-journal-title><![CDATA[Enferm. univ]]></abbrev-journal-title>
<issn>1665-7063</issn>
<publisher>
<publisher-name><![CDATA[Universidad Nacional Autónoma de México, Escuela Nacional de Enfermería y Obstetricia]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1665-70632019000100098</article-id>
<article-id pub-id-type="doi">10.22201/eneo.23958421e.2019.1.578</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Programa cognitivo conductual para fortalecer habilidades de comunicación enfermera paciente]]></article-title>
<article-title xml:lang="en"><![CDATA[Cognitive-behavioral program to strengthen the nurse-patient communication]]></article-title>
<article-title xml:lang="pt"><![CDATA[Programa cognitivo comportamental para fortalecer habilidades de comunicação enfermeira paciente]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Müggenburg-Rodríguez Vigil]]></surname>
<given-names><![CDATA[M.C.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Hernández Guillén]]></surname>
<given-names><![CDATA[M.C.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Aldana]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Nacional Autónoma de México Escuela Nacional de Enfermería y Obstetricia Unidad de Investigación]]></institution>
<addr-line><![CDATA[Ciudad de México ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Nacional Autónoma de México Escuela Nacional de Enfermería y Obstetricia División de Estudios Profesionales]]></institution>
<addr-line><![CDATA[Ciudad de México ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>03</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>03</month>
<year>2019</year>
</pub-date>
<volume>16</volume>
<numero>1</numero>
<fpage>98</fpage>
<lpage>104</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S1665-70632019000100098&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S1665-70632019000100098&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S1665-70632019000100098&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Introducción La comunicación enfermera paciente es eje articulador de los cuidados, requiere habilidades específicas de comunicación verbal y no verbal. El entrenamiento con estrategias cognitivo conductuales para el fomento de estas habilidades coadyuva en forma importante en el establecimiento de relaciones terapéuticas de la práctica profesional de enfermería; estas técnicas han sido ampliamente aplicadas, en el presente caso se utilizó el Aprendizaje Estructurado, cuyo objetivo se centra en el cambio de comportamiento, sin dejar de reconocer que también propicia cambios favorables en sentimientos y actitudes. Este artículo se enfoca en dar a conocer la aplicación práctica de un programa para enfermeras sobre el fortalecimiento de habilidades de comunicación.  Desarrollo Las habilidades seleccionadas en el desarrollo de este programa con el apoyo de la estrategia Aprendizaje Estructurado fueron: Escuchar, Expresar aliento, Expresar un cumplido, Responder a los sentimientos del otro, Responder a una queja, Responder al enojo y Expresar afecto. Se registraron conductas verbales y no verbales individuales durante el entrenamiento, para mostrar la presencia o ausencia del comportamiento, en su caso la adquisición y el número de ensayos necesarios para lograrlo. Se presentan los registros de tres de las siete habilidades incluidas en el programa, con la finalidad de dar a conocer el desarrollo del aprendizaje durante la implementación.  Conclusiones El programa de entrenamiento dio la oportunidad de fortalecer habilidades de comunicación en las enfermeras, especialmente en el ámbito de la comunicación verbal, elemento que favorecerá una mayor identificación entre enfermeras y pacientes con el indudable beneficio para la detección de necesidades del paciente y establecimiento de planes de cuidado.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Introduction Nurse-patient communication is the axis of care provision, and thus requires specific verbal and non-verbal abilities. Training using cognitive behavioral strategies can help establish the appropriate therapeutic relationships of the nursing professional practice. These methodologies have been broadly utilized, and we used the Structured Learning approach which promotes behavior changes, including improvements in the feelings and attitudes. This article focuses on publicizing the practical application of a program for nurses on strengthening communication skills.  Development The skills of interest were: Listening; Expressing value; Expressing compliment; Responding to the feelings of others; Responding to a complaint; Responding to anger; and Expressing affection. Individual verbal and non-verbal behaviors were registered during the training sessions to acknowledge the absence of the desired behaviors, as well as number of trials needed to acquire the abilities of interest. In order to show the development of the program, registers of three of the seven abilities considered are displayed.  Conclusions The training program provided the opportunity to strengthen the communication abilities of nurses, particularly around verbal communication. The resulting improvements will favor a greater identification and interaction between nurses and patients and will allow the design and execution of better plans of care.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Introdução A comunicação enfermeira-paciente é eixo articulador dos cuidados, requer habilidades específicas de comunicação verbal e não verbal. O treinamento com estratégias cognitivo-comportamentais para o fomento destas habilidades contribui em forma importante no estabelecimento de relações terapêuticas da prática profissional de enfermagem; estas técnicas foram largamente aplicadas, no presente caso utilizou-se a Aprendizagem Estruturada, cujo objetivo centra-se na mudança de comportamento, sem deixar de reconhecer que também propicia câmbios favoráveis em sentimentos e atitudes. Deste artigo focaliza-se em dar a conhecer a aplicação prática de um programa para enfermeiras sobre o fortalecimento de habilidades de comunicação.  Desenvolvimento As habilidades escolhidas no desenvolvimento deste programa com o apoio da estratégia Aprendizagem Estruturada foram: Escutar, Encorajar, Expressar um elogio, Responder aos sentimentos do outro, Responder a uma queixa, Responder à raiva e Expressar afeto. Realizaram-se registros de comportamentos verbais e não verbais individuais durante o treinamento, com o fim de mostrar a presença ou ausência do comportamento, em seu caso a aquisição e o número de ensaios necessários para consegui-lo. Apresentaram-se os registros de três das sete habilidades incluídas no programa, com a finalidade de dar a conhecer o desenvolvimento da aprendizagem durante a implementação.  Conclusões A execução do programa de treinamento deu a oportunidade de fortalecer habilidades de comunicação nas enfermeiras, especialmente no âmbito da comunicação verbal, elemento que favorecerá uma maior identificação entre enfermeiras e pacientes com o indubitável benefício para a detecção de necessidades do paciente e estabelecimento de planos de cuidado.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Comunicación]]></kwd>
<kwd lng="es"><![CDATA[relación enfermero-paciente]]></kwd>
<kwd lng="es"><![CDATA[investigación en enfermería]]></kwd>
<kwd lng="es"><![CDATA[México]]></kwd>
<kwd lng="en"><![CDATA[Communication]]></kwd>
<kwd lng="en"><![CDATA[nurse-patient relationship]]></kwd>
<kwd lng="en"><![CDATA[nursing research]]></kwd>
<kwd lng="en"><![CDATA[Mexico]]></kwd>
<kwd lng="pt"><![CDATA[Comunicação]]></kwd>
<kwd lng="pt"><![CDATA[relação enfermeiro-paciente]]></kwd>
<kwd lng="pt"><![CDATA[pesquisa em enfermagem]]></kwd>
<kwd lng="pt"><![CDATA[México]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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