<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0185-3325</journal-id>
<journal-title><![CDATA[Salud mental]]></journal-title>
<abbrev-journal-title><![CDATA[Salud Ment]]></abbrev-journal-title>
<issn>0185-3325</issn>
<publisher>
<publisher-name><![CDATA[Instituto Nacional de Psiquiatría Ramón de la Fuente Muñiz]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0185-33252015000400273</article-id>
<article-id pub-id-type="doi">10.17711/sm.0185-3325.2015.037</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Evaluación de la percepción de pacientes sobre el comportamiento de comunicación del personal de enfermería: diseño y validación en población mexicana]]></article-title>
<article-title xml:lang="en"><![CDATA[Evaluation of the patient's perception on the communication behavior of the nursing personnel: design and validation in the Mexican population]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Müggenburg]]></surname>
<given-names><![CDATA[Cristina]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Robles]]></surname>
<given-names><![CDATA[Rebeca]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Valencia]]></surname>
<given-names><![CDATA[Alejandra]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Hernández Guillén]]></surname>
<given-names><![CDATA[María del Carmen]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Olvera]]></surname>
<given-names><![CDATA[Sandra]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Riveros Rosas]]></surname>
<given-names><![CDATA[Angélica]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Nacional Autónoma de México Escuela Nacional de Enfermería y Obstetricia Coordinación de Investigación]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Instituto Nacional de Psiquiatría Ramón de la Fuente Muñiz Dirección de Investigaciones Epidemiológicas y Psicosociales ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Nacional Autónoma de México Facultad de Psicología División de Investigación y Posgrado]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Instituto Nacional de Cardiología Ignacio Chávez Coordinación de Investigación ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af5">
<institution><![CDATA[,Universidad Nacional Autónoma de México Facultad de Contaduría y Administración División de Investigación]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>08</month>
<year>2015</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>08</month>
<year>2015</year>
</pub-date>
<volume>38</volume>
<numero>4</numero>
<fpage>273</fpage>
<lpage>280</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_arttext&amp;pid=S0185-33252015000400273&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_abstract&amp;pid=S0185-33252015000400273&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.mx/scielo.php?script=sci_pdf&amp;pid=S0185-33252015000400273&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[ ANTECEDENTES:  La comunicación enfermera-paciente es fundamental para la aplicación de los cuidados en salud. El presente estudio aborda la percepción de pacientes sobre la comunicación verbal y no verbal con sus enfermeras. Entre los instrumentos para su evaluación destaca la Herramienta para la Evaluación del Cuidado (CAT por sus siglas en inglés), pero diferencias culturales y educativas de la población mexicana limitan su aplicabilidad en nuestro contexto.  OBJETIVO:  Diseñar y validar un instrumento sobre la percepción de los pacientes sobre el comportamiento de comunicación de enfermeras (denominado CECOP), en función de lo que observan pacientes mexicanos.  MÉTODO:  Con base en una entrevista exploratoria a 29 pacientes, se diseñó el CECOP con 25 reactivos, se estableció validez de contenido con jueces expertos (eliminando dos reactivos) y se aplicó a 150 pacientes. Se empleó análisis factorial con método de extracción de análisis de componentes principales y rotación Varimax. Se estableció la validez convergente entre el CECOP y el CAT y entre el CECOP y escalas numéricas que valoraron comprensión empática y satisfacción del paciente.  RESULTADOS:  La validez de constructo lo redujo a diez reactivos en dos factores (empatía y respeto); con Kaiser-Meyer-Olkin (KMO) y prueba de Bartlett estadísticamente significativas (p&#8804;.001). La varianza explicada fue de 54.58%. La correlación entre los puntajes totales del CECOP (10 reactivos) y el CAT fue .459, el CECOP y la escala de comprensión fue .419; el CECOP y la escala de satisfacción, .495; todas, estadísticamente significativas (p&#8804;.001).  DISCUSIÓN Y CONCLUSIÓN:  El CECOP permite evaluar los cuidados profesionales en su dimensión humana, desde la percepción de los pacientes, y sugerir propuestas para mejorar la comunicación de las enfermeras.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ BACKGROUND:  Nurse-patient communication has been established as a key component of professional healthcare. The present study examined the patients' perception of the verbal and non-verbal communication skills of nurses. Although the Caring Assessment Tool (CAT) stands among the instruments available to evaluate these communication skills, cultural and schooling characteristics limit its direct applicability to the Mexican context.  OBJECTIVE:  The aim of this study was to design and validate an instrument on the patient-recorded Nurse Communication Behavior (CECOP, for its acronym in Spanish) based on the Mexican patient's experience.  METHOD:  Based on exploratory interviews with 29 patients, a first draft of the CECOP was designed. The instrument was validated by independent expert judges and after the elimination of two items it was used with 150 patients. The validity was assessed by a factor analysis extraction through Principal Component Analysis and Varimax Rotation. Convergence validity was established between the CAT and the CECOP and between the CECOP and numeric scales that evaluate empathy and patient satisfaction.  RESULTS:  Construct Validity reduced the CECOP to 10 items in two factors (empathy and respect) with statistically significant KMO (Kaiser-Meyer-Olkin) and Bartlett's Test (p&#8804;.001). The explained variation was 54.58%. The correlation between the CECOP score (10 items) and the CAT was .459. Between the CECOP and the empathy scale and between the CECOP and the satisfaction scale the correlations were .419 and .495, respectively. All correlations were statistically significant (p&#8804;.001).  DISCUSSION AND CONCLUSION:  The CECOP can be used to evaluate professional care in its human dimension from the patient's perspective and to suggest improvements in the nurses communication.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Comunicación enfermera-paciente]]></kwd>
<kwd lng="es"><![CDATA[percepción del paciente]]></kwd>
<kwd lng="es"><![CDATA[relaciones enfermera-paciente]]></kwd>
<kwd lng="en"><![CDATA[Nurse-patient communication]]></kwd>
<kwd lng="en"><![CDATA[perception by patients]]></kwd>
<kwd lng="en"><![CDATA[nurse-patient relation]]></kwd>
</kwd-group>
</article-meta>
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