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Revista mexicana de ciencias agrícolas

versión impresa ISSN 2007-0934

Rev. Mex. Cienc. Agríc vol.8 spe 18 Texcoco ago./sep. 2017

https://doi.org/10.29312/remexca.v8i18.220 

Articles

Social capital in successful sustainable rural development enterprises

Patricia Román Arredondo1 

Martín Hernández Juárez1  § 

Aurelio León Merino1 

Dora Ma. Sangerman-Jarquín2 

1Colegio de Postgraduados-Campus Montecillo. Carretera México-Texcoco km 36.5. Montecillo, Texcoco, Estado de México. CP. 56230 (patricia.roman18@gmail.com; mhernand@colpos.mx; laurelio@colpos.mx).

2Campo Experimental Valle de México-INIFAP. Carretera Los Reyes-Texcoco km 13.5. Coatlichán, Texcoco, Estado de México. CP 56250. (sangerman.dora@inifap.gob.mx).


Abstract

Rural enterprises are entities that contribute to the generation of jobs and income in the rural sector. To this end, rural families have developed various community- based initiatives to better leverage their limited resources or to efficiently link to different levels of structures and processes individually and collectively to operate successfully. However, there are studies that indicate that more than half of the start-up companies have not had the expected success and tend to disappear (World Bank, 2007), which is due to factors related to deficiencies in the organization, limitations in interpersonal relationships, internal conflicts and mistrust among others (Acuña, 2011; Toiber, 2016; Díaz et al., 2016). The objective of this research was to identify the role of social capital elements as well as the material and non-material benefits derived from this operation process of the companies of the Red Nacional de Desarrollo Rural Sustentable (RENDRUS). The research was conducted in 2016, with a mixed approach, data were obtained from a survey and open interview applied to 20 RENDRUS representatives. The results show that the existence of social capital allows companies to obtain various material and non-material benefits that positively influence their success.

Keywords: RENDRUS rural enterprises; social capital; tangible and intangible benefits

Resumen

Las empresas rurales son entidades que contribuyen a la generación de empleos e ingreso en el sector rural. Para ello, las familias rurales han desarrollado diversas iniciativas de base comunitaria para aprovechar sus recursos limitados o para vincularse eficientemente a diferentes niveles de estructuras y procesos en forma individual y colectiva para operar con éxito. No obstante, hay estudios que indican que más de la mitad de las empresas que inician un proyecto no han tenido el éxito esperado y tienden a desaparecer (Banco Mundial, 2007), que se debe a factores relacionados con deficiencias organizativas, limitaciones en las relaciones interpersonales, conflictos internos y desconfianza, entre otros (Acuña, 2011; Toiber, 2016; Díaz et al., 2016). El objetivo de esta investigación, fue identificar el papel que juegan los elementos del capital social así como los beneficios materiales y no materiales que se derivan del proceso de operación de las empresas de la Red Nacional de Desarrollo Rural Sustentable (RENDRUS). La investigación se realizó en 2016, con enfoque mixto, los datos se obtuvieron de una encuesta abierta aplicada a 20 representantes RENDRUS. Los resultados muestran que la existencia del capital social permite a las empresas obtener diversos beneficios materiales y no materiales que influyen positivamente en el éxito de las mismas.

Palabras clave: beneficios tangibles e intangibles; capital social; empresas rurales RENDRUS

Introduction

The global processes of economic openness have significantly modified Mexico’s rural territories since the 1980s and have resulted in changes in families’ strategies, in their productive, social, and institutional structures. These processes and their consequences are seen in the analytical aspect, when trying to understand from another point of view the new processes that are carried out in the rural sector and the central role played by rural families and their social structures.

In the new context of global and neoliberal processes the concept of “the new rurality” has been coined, highlighting certain features and fundamental changes of rural society such as the increasing diversification of productive activities called multiactivity and multifunctionality, where importance is given to non-farm jobs and incomes, on and off the farm, in the livelihood strategies of peasants and agricultural workers (Kay and Figuerola, 2009; Kay, 2015). To overcome the situation of poverty, inequality and social exclusion in which rural communities and families live, they have implemented survival strategies such as the participation of female heads of household in paid work, developing agricultural and non- agricultural activities in and out of the farm where the process of national and international migration of family members over time or there are also other forms of collective integration for the formation of small enterprises to offer products and services in local and regional markets; national and even international.

In response to the neoclassical dominance that has marked the globalized capitalism of the last decades and its negative eff in the agricultural and rural sector Barkin (2006) with a community vision of rural development notes that despite the problems that the country side and the peasants in Mexico have faced and continue to face, many social groups work actively to strengthen their communities, rehabilitate and protect their ecosystems, and contribute to forge a new type of “social pact” in which they can contribute to the improvement of their life quality. In this way, small organizations implemented by their own and community initiative have been important strategies to generate structures and alternative processes to generate a more sustainable development process.

Examples of this are microfinance or microenterprise groups that support productive activities and encourage new productive activities such as the transformation of agricultural products; crafts and handicrafts; the establishment of small shops; processing of medicinal products; the provision of ecotourism and rural tourism services, among others. These experiences of processes and structures are not unique in Mexico, many have been documented also around the world, but especially in developing countries (RENDRUS, 1996; 2017). In the same vein, Kay (2015) describes the contestationary movements of neoliberalism that have emerged in rural and indigenous communities in Latin America whose main objective is to build an alternative agrarian system based on “food sovereignty”, which is promising but also controversial.

In this context, contemporary rural studies have placed special emphasis on the issues of organization and the construction of social capital that are developed between the initiatives and strategies of social actors in their territories (Durston, 2002; Lugo-Morín, 2013). In this new vision, the poverty solution poses the involvement of the poor in the economic activities of their communities, and therefore, for economic development, it is crucial to find ways and means to transcend socially, as building social cohesion, trust and in general, strengthen social capital. In this sense, Woolcock and Narayan (2000) affirm that “the social networks of the poor are one of the primary resources they have to face risk and vulnerability, and external agents need to find ways to complement these resources, rather than replacing them”.

Numerous have been theoretical proposals and empirical studies to address how social capital plays a strategic role in social systems and in achieving its results and benefits. Thus, social capital appears as one of the most promising conceptual developments to explain the causes of development or underdevelopment and to propose alternatives beyond traditional investments in physical or human capital. Within the theoretical pioneers, Bourdieu (2002) places social capital as an explanatory tool for social effects that made it possible to understand why people could mobilize in their favor the physical or economic capital of a more or less institutionalized group.

For Bourdieu the structure of all social space is constituted by what he calls “fundamental social powers”, and social capital would be one of its powers. In this regard, Coleman (2000) refers that social capital is defined by its function that, on the one hand, explain collective action (norms, rules and obligations) and on the other, individual rational action driven by self-interest; all within the social structure that facilitate the realization of certain actions for the actors. Putnam (2003) affirms that social capital consists essentially of trust, reciprocity norms and networks of civic commitment and that they create value both individually and collectively.

Putnam (2003) emphasizes that stocks of social capital tend to be self-reinforcing and cumulative, where virtuous circles result in social equilibrium with high levels of cooperation, trust, reciprocity, civic commitment, and collective well- being. With an institutional focus and reference to the role of social capital in development processes, the World Bank (2017) points out that the institutions, relationships, attitudes and values that govern the interaction of people facilitate economic development and democracy of the communities.

Social capital (CS) is also defined as a community phenomenon since local institutions of cooperation and co- management emerge as a frequent result of the interaction of individual strategies. Community social capital is the formal and informal institutionality that integrates cultural norms of trust between individuals, with cooperative practices among all members of a social system (Durston, 2000). That is, social capital generates people’s capacities to cooperate and work in groups that allow them to reach certain common goals, based on a set of shared norms and values (Fukuyama, 2003). So social capital is based on lasting social relations, capable of eventually achieving material and symbolic achievements, the results of which not only serve those who help achieve them but also extend to other members within and outside the network (Etkin, 2007).

Theorists like those mentioned above agree that social capital is a resource based on social relations that functions as a mechanism that triggers prosperity in different spheres, not only economic. Lugo-Morin (2013), explains that in the current globalization framework, it is necessary to explore the potential of rural territorial systems and their social actors to locate inclusive systems; and in this sense, social capital plays a strategic role.

Flores and Rello (2001) identify some forms of social capital utilization that allow tangible benefits to be obtained among people such as: a) simple cooperation in work processes (mutual help to sow, harvest or perform other tasks); b) to obtain small loans and protecting against risks; c) building collective goods and providing services of common benefit; d) for assignment of rights, administration of the use of common resources (lands, forest, water); e) participation in productive projects; f) in large savings and loan groups; g) defense of trade union and political interests; h) peasants representation; and i) participation in rural development projects.

In recent years, empirical studies have shown evidence of the positive effect that social capital has on the development and improvement of the quality of life of rural families and that in operational terms can constitute a valuable knowledge for the strengthening of rural organizations and achieve material benefits (economic) and intangible (social) through its initiatives (Martínez, 2003; González, 2009; Ojeda et al., 2010; Browuer, 2011; Castellucci, 2013; Martínez et al., 2015; Toiber et al., 2016).

Although social capital theorists have agreed that social relations and their structures can provide valuable resources or benefits (material and symbolic) to society, there is little empirical evidence, especially in rural areas, about types of benefits obtained and the elements of social capital that are embedded in rural enterprises. In addition, the information that exists does not go into the elements of social capital mentioned above and does not refer to rural enterprises in Mexico. This is why the purpose of this research is to analyze the role of the social capital of the successful companies of the Red Nacional de Desarrollo Rural Sustentable (RENDRUS) in Mexico, and the material and non-material benefits that derive from this process for families. The fundamental premise is that successful companies in the rural sector represent an important reference for knowledge about the role that social capital has played in the growth, success and permanence of its initiatives; as well as the benefits (material and non-material) that have been derived from this process.

The usefulness of this research could constitute a valuable contribution to the knowledge for the implementation of new public policy strategies for the strengthening of rural enterprises. The Constitution, in its article 27, section XX, states that “the state shall promote the conditions for integral rural development, with the purpose of generating employment and guaranteeing the peasants’ well-being and their participation and incorporation into national development... It will also have among its objectives that the State guarantee the sufficient and timely supply of basic foodstuffs that the law establishes” (Carbonell, 2014).

Likewise, the Plan Nacional de Desarrollo (PND) 2013- 2018, in the section “agri-food sector”, establishes that in order to increase the productivity of the field, the organization and the productive scale of the minifunds must be improved; the opportunity and cost of financing, innovation, technological development and more balanced regional development must beencouraged. In strategy 4.8.4 of the same PND, which refers to encouraging entrepreneurs and strengthening micro, small and medium-sized enterprises, it is pointed out that the successful insertion of micro, small and medium-sized enterprises into the value of the most dynamic strategic sectors, with more growth potential and employment generation, in agreement with the governments of the country’s federative entities.

As we can see, in the current context of globalization and neoliberal policies, rural development strategies find in social capital a crucial element in exploring potentialities and encouraging the initiatives of rural families and communities in the search for alternatives that lead to well-being and sustainable rural development. Skippington (2016) notes that the success of remote rural communities to confront current economic, technological, social and cultural pressures depends on people’s local capacity to anticipate, accept and manage change; to develop and apply skills in problem solving; to communicate effectively; to provide social, cultural and economic leadership, to effectively develop community social networks and to strategically and creatively think beyond the real and apparent constraints they face.

Materials and methods

The Red Nacional de Desarrollo Rural Sustentable (RENDRUS) is a national network coordinated by the Secretaría de Agricultura, Ganadería, Desarrollo Rural, Pesca y Alimentación (SAGARPA) and the Colegio de Postgraduados en Ciencias Agrícolas. It is a strategy of extensionism and capacity development, through the exchange of knowledge and successful experiences among small and medium-scale producers in the rural sector. The network intends to link producers and their organizations with the society knowledge to generate sustainable rural development (SAGARPA, 2014). In state and national meetings held annually from 1996 to 2016, participating producers have the opportunity to share the most outstanding aspects of their project and to establish links with other producers and institutions in the agricultural and rural sector.

The defined sample was non-probabilistic of an intentional nature. The approach used was mixed, considering quantitative and qualitative data obtained from interviews; the combined use of these data allowed to achieve greater and better understanding of the phenomenon under study (Hernández-Sampieri et al., 2014). The basic method was the survey of a sample of 20 representatives of RENDRUS companies who were given a structured questionnaire with closed and open questions. Also, open interviews were conducted for obtaining qualitative information also addressed to representatives of the companies. The variables that were used for the analysis correspond to the three basic elements that make up social capital in the company: 1) quality of relationships and internal and external links; 2) degree of confidence (internal and external); and 3) the exercise of internal rules and values of companies. It also examines the benefits (material and non-material) that arise from the construction of corporate social capital.

Results and discussion

General characteristics of the participating companies

The origin of the participating RENDRUS companies was 10 states of the republic: Aguascalientes, Mexico City (CDMX), Chiapas, Coahuila, Estado de México, Hidalgo, Nayarit, Oaxaca, Puebla and Tlaxcala. The turn of the companies was different, but the agroindustrial (45%), followed by agricultural (20%) and those of various products and services (20%) stood out. The years that the companies had been operating were very variable with a range of 1 to 19 years of antiquity. It should be noted that 50% of companies exceeded five years of operation, which means that these companies already have a certain degree of experience and consolidation in their business activities.

The financing sources for the operation of the companies or organizations came mainly from the contributions of their own partners, since 19 of the 20 companies studied, partners contributed with an average percentage of 77%.

Other sources of external financing also contributed to the operation of companies, with 34% coming from public institutions. This shows that the synergy of economic resources from external institutions and producers (although very limited), contribute to achieving goals and the permanence of rural enterprises (Levi, 2010).

The companies size, according to the classification of the Secretaría de Economía (DOF, 2009), according to the number of workers (partners and non-partners), the predominant companies were micro-enterprises (0 to 10 workers) with 35%, followed by small ones (from 11 to 50 workers) with 30% and the rest are medium and large (more than 50 workers). These predominant sizes are due primarily to the fact that most of these companies are family-owned (60%); that is to say, that they are directed and employs mostly family members, although in some cases they also generate non-family jobs. A recent assessment of the RENDRUS impact has shown that companies have achieved throughout their trajectory, to generate family jobs (increase 34% on average) and non-familiar (219%) in the territories in which they operate (Díaz et al., 2016).

Sociodemographic characteristics of the companies’ representatives

The presence of gender in the leadership of the RENDRUS companies is outstanding, since 40% were under the responsibility of this gender and 60% per masculine. This data reveals that in the agricultural sector of Mexico, women have an increasingly active participation in the generation of income. In this regard, the national agricultural survey (INEGI, ENA, 2014) reported an increase of 11.9% in the participation of women in the agricultural sector between 2012 and 2014, and the economic participation of rural women over 12 years was 17.1% in the 2014 year.

As for the level of formal education achieved by representatives of micro-enterprises it was high, the majority had high school and bachelor’s degree; although the range was broad, from those who did not studied until the level of postgraduate. This information becomes relevant in the sense that the management level of RENDRUS companies demands special skills and abilities to address, among other aspects, the problems they face and to link more effectively with other institutions for the search for information, training and even financing for their projects.

Internal elements of corporate social capital

Relations and internal social bonds. An important basis in the constitution of the companies is the family, since 60% of the representatives recognized that the partners that make up their projects are family type, which emphasizes that family ties form the basis, the starting point, development and the continuity of the initiatives, which in this case are the companies in the rural sector. The second group of companies that the study included were those composed of partners and non-partners resident in the community where they operate (25%), which may also mean that coexistence and dealing with neighbors and acquaintances of the same community is also an important element to carry out these microenterprise initiatives. Another small proportion (15%) were those made up of friends and neighbors of other communities.

The time to meet and interact with partners is also an important element in building trust, building partnerships and working to achieve common goals; and thereby strengthen its social capital. In the case of RENDRUS companies, the maximum time of knowing their partners is large, ranging from 3 to 41 years. This makes sense in line with the type of family and neighborhood relationship that is present in most companies. However, it should be noted that the existence of a group or a lasting network of social relations does not imply the generation of social capital, but it must be able to mobilize resources as Bourdieu (2000) points out.

Regarding the quality of the relations of the companies members, 80% said they had “very good” relations and 20% considered them to be “good”. This finding agrees with the results of the investigation of Toiber et al. (2016) who analyzed RENDRUS family microenterprises dedicated to processing nopal products in Tlaxcala, where the authors found that the human relations between members and partners are the result of trust and openness, which contributes to reinforce the ties between them.

The communication level identified in RENDRUS companies is high. Most respondents (70%) said that the communication between partners is also “very good”, which allows strengthening these relationships and maintaining a cohesion level among its members.

An important element of social capital is the change in the quality of relationships over time in RENDRUS companies. 65% of the respondents said that they have improved, 20% said that the relationship remains the same, because they have always been well; and 15% estimated that the relationship has worsened for different reasons as shown in Table 1.

Table 1 Relationships quality over time in RENDRUS 

Tendencia en la calidad de las relaciones en el tiempo Empresas (%) Razones
Ha mejorado 65 Tienen más puntos y objetivos en común Se identifican con el proyecto Hay mayor confianza y comunicación Han obtenido beneficios económicos Tienen mayor motivación
Sigue igual 20 Siempre se han llevado bien
Ha empeorado 15 Han existido problemas en la organización que dificulta el trato entre socios(as) Hay desconfianza por falta de transparencia y además No hay entusiasmo porque el negocio es lento

Elaboración con datos de la encuesta, 2016.

The deterioration level in the quality of their internal social relations, invites to generate alternatives to strengthen this element of social capital and reverse this tendency to avoid the risk of disintegration of these companies.

Exercise of norms within companies. An important part of an organization’s functioning is the establishment and exercise of the rules of the game in labor relations, also called “legitimation process” (Etkin, 2007) or “social agreement rules” (Robbins and Judge, 2009), which seek to establish the behaviors and rights commonly accepted. In this regard, in RENDRUS companies, although there is a high recognition level of the rules that govern their partners (70%), only 65% have written regulations. The above suggests that the existence of formally written regulations or rules does not limit the exercise of agreements reached by themselves.

Values expression among the partners of the companies. One of the values expression forms can be evidenced through teamwork and solidarity behavior among members of a social group. The data obtained show that teamwork is considered a fundamental value in the companies studied, as more than 50% said that its members are “very willing to work as a team”. In addition, 70% acknowledged that their company t behaves as a supportive network of mutual support between partners and towards the company in the presence of problems. This showed that in companies there is a continuous exercise of the reciprocity value and that strengthens the social capital of companies.

In addition to this, the exercise of trust is one of the central elements in the formation of social capital in companies and was analyzed according to three behaviors or actions: honesty, responsibility and competence.

Internal confidence. The data show that there is a high level of trust within companies (Table 2) and that it is expressed in high percentages in the perception of honesty (90%) and responsibility (85%) among the members that integrate them, 60% considered that all partners in their organizations have the knowledge to perform their duties well. In this way, the data show that there is trust in the honesty behaviors of the partners, who are competent and responsible in performing their tasks and who have the necessary knowledge to perform their work, which can account for the consolidation and success of RENDRUS companies.

Table 2 Trust within RENDRUS companies. 

Confianza Niveles de confianza
Confianza del representante de la empresa hacia los socios Siempre 80% Casi siempre 10% A veces 10%
Confianza entre los socios de la empresa Mucha 70% Regular 30% Poca/nada 0%
Confianza que tienen los socios hacia el proyecto/empresa Mucha 80% Regular 20% Poca/nada 0%

Elaboración con datos de la encuesta 2016.

These results coincide with those reported by Jiménez and Zambrano (2011) in their research with family companies, where it was identified that trust (understood as the prevailing climate for doing business) between the members of the organization’s conducting families and non-family employees members was crucial to the consolidation and success of their companies. In this regard, Castellucci (2013) also found that, although interpersonal relationships, communication and participation are good, limited cooperation, reciprocity and trust among the company members can limit the development of their companies.

External elements of corporate social capital

External relations and social ties of companies. The relations of RENDRUS companies extend outwards to a greater or lesser extent, since all have established relations and links with the government institutions and, secondarily of importance, in the municipal level with the Town Hall (65%) and banks/savings banks (50%). It is noteworthy that there was a low frequency of rural enterprises with political organizations (20%). The quality of the relations established with other institutions or organizations is variable according to the perception of the companies representatives. Figure 1 shows the average indicator of the relations quality and external links of RENDRUS companies, for which the following scale is considered: 1= very poor; 2= bad; 3=regular; 4= good and 5= very good.

Figure 1 Quality of relationships and external social ties of companies. 

Companies’ trust towards the external relations. The trust that companies have towards external actors or institutions, is very important to establish good communication, to request support, information and to strengthen the links. In this regard, most of the companies representatives (85%) described other companies or organizations with which it is related as “very reliable”. In the same aspect, more than 50% considered that government institutions, banks and savings banks are “reliable” (60% and 55.56%, respectively). However, the majority (71.43%) described the political organizations and the H. Ayuntamiento (41.67%) as “unreliable”. This perception of the representatives may be related to the fact that in recent years high rates of dishonesty for acts of corruption and impunity have been known.

In summary, the data evidence shows high levels in the exercise of the elements of social capital, and which together have strengthened the RENDRUS companies in their operation and success.

Benefits generated by the internal relations of enterprises. The data show that the companies studied have achieved several benefits by working collectively and the social capital they possess. As shown in Table 3, according to the informants’ assessment, it shows that the main benefits identified are material or tangible, in which economic and in-kind support stands out, both from contributions from partners to the project and from the supports they have obtained from other institutions to be united as a group. In non-material or intangible benefits, the reciprocal support of the members stands out, which indicates that the solidarity value is present in this type of company. Secondly, the motivation to team work that derives from a good work environment was reported. Other less frequent aspects, but notless important, are those associated with recognitionand prestige in their community, as well as trust in the project, which are related to feelings and emotions resulting from personal and collective satisfaction.

Table 3 Collective benefits derived from social capital within RENDRUS companies. 

Tipo de beneficios Concepto n (%)
Beneficios
materiales
Económicos 17 85
Apoyos en especie 10 50
Aumento en la productividad 2 10
Beneficios no
materiales
Disposición de apoyo hacia el trabajo y hacia quien lo necesite de los integrantes 15 75
Motivación al trabajo 11 55
Reconocimiento por parte de la comunidad 8 40
Prestigio en su comunidad 8 40
Confianza en el proyecto y entre los integrantes 8 40
Favores personales 5 25
Aprendizaje 3 15

Elaboración con datos de cuestionario RENDRUS 2016.

The aforementioned material and non-material benefits show positive impacts of social capital within companies which have been facilitated by the links and social interaction of its members and this, in turn, generate individual and collective benefits.

Benefits generated by external business relationships. Due to the linkage and good relations with external agents or other institutions, the companies have obtained several material and non-material benefits as shown in Table 4. Among the material benefits are the economic ones and in-kind support. In terms of non-material benefits, these are more diverse and mainly related to the improvement of their knowledge and skills obtained through technical assistance and training. The recognition by the institution as successful companies was identified in the second term, as well as the prestige towards other companies and their community. Also, the acquisition of knowledge is considered as a benefit, because with it they have been able to make improvements in the company. Finally, although to a lesser extent, companies have obtained favors in terms of streamlining bureaucratic and legal procedures.

Table 4 Benefits arising from linkages with other institutions in RENDRUS companies. 

Tipo de
beneficios
Concepto n (%)
Beneficios
materiales
Económicos 18 90
Apoyos en especie 12 60
Beneficios no
materiales
Asistencia técnica-capacitación 15 75
Reconocimiento por parte de las instituciones 13 65
Prestigio ante otras empresas y ante su comunidad 9 45
Adquisición de conocimiento Confianza 8 40
Agilización de trámites 5 25

Elaboración con datos de la encuesta 2016.

This shows how the exercise of social capital elements in RENDRUS companies mobilize other resources resultig in obtaining material and non-material benefits. In this regard, Martínez (2003) analyzed that the availability of a given capital does not mean automatically obtaining another. This is a long building process in which internal and external actors are involved. The important thing is that a resource can be efficiently used to achieve others of benefit to the companies. Ojeda et al. (2010) point out the presence of social capital in microenterprises that allowed to obtain benefits, especially in improving aspects of learning and knowledge generation that has to do with human capital. In the same sense, Jiménez and Zambrano (2011) identified in their research that the dynamics of social capital in family businesses allowed them access to other resources, in addition to generating benefits for the users and consumers network.

Conclusions

Rural businesses involved in RENDRUS are distinguished by being successful, which is due to socialcapital expressed as relationships and social ties among participants, the confidence between them, and shared values and standards. The social capital contributes in generating material and non- material benefits which, positively impacts on the temporary stay, growth and business success.

Among the material benefits that companies obtain are economic, in-kind and productivity enhancements, and non-material includes support among members, motivation to work, confidence in the project, recognition and prestige by the community and by the institutions, acquisition of knowledge and skills. These benefits have allowed them to consolidate their initiatives and energize other types of capital in the company, such as economic and human. However, it was observed that while it is true that material benefits are very important for companies, on the whole, non-material benefits carry greater weight, especially those related to people’s feelings andemotions toachieve success.

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Received: July 00, 2017; Accepted: September 00, 2017

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