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Computación y Sistemas

Print version ISSN 1405-5546

Comp. y Sist. vol.8 n.3 México Jan./Mar. 2005

 

Prototipo de Modelo Sistémico de Calidad (MOSCA) del Software

 

Prototype of Software Quality Systemic Model (SQSM)

 

Luis E. Mendoza, María A. Pérez y Anna C. Grimán

 

Universidad Simón Bolívar. Departamento de Procesos y Sistemas Aptdo. Postal 89000, Caracas, 1080 A Caracas, Venezuela e–mails: lmendoza@usb.ve ; movalles@usb.ve ; agriman@usb.ve

 

Artículo recibido en junio 06 de 2002
Aceptado en diciembre 16, 2004

 

Resumen

A nivel mundial se está generando un conjunto de modelos para medir la calidad de los Sistemas de Software (SS), los cuales representan las características para que estos sean productos/servicios de calidad que compitan en un mercado abierto y global. Los modelos se deben formular con base a las características competitivas para cada tipo de SS, considerando la alta participación humana en el proceso de desarrollo de software. Partiendo de estas premisas, esta investigación propone el prototipo de MOdelo Sistémico de CAlidad (MOSCA) para evaluar la calidad de los SS, integrando el modelo de Calidad del Producto y el modelo de Calidad del Proceso de Desarrollo, soportado en los conceptos de la Calidad Total Sistémica. MOSCA fue probado en dos empresas venezolanas desarrolladoras de SS, utilizando el Método "Análisis de Características por Caso de Estudio", indicado por la metodología DESMET.

Palabras clave: Modelo de calidad, Evaluación de producto de software, Evaluación de proceso de software, Calidad de software, Calidad sistémica, Caso de estudio.

 

Abstract

In the world–wide context a set of models to assess Software Systems quality are been generated, these models represent the characteristics to be met by products/services in order to compete in a global and open market. The models must be formulated based on the competitive characteristics for every kind of Software System, considering the high human participation in software development process. Starting from these premises, this research proposes the Prototype of Software Quality Systemic Model (SQSM) –in Spanish: MOdelo Sistémico de CAlidad (MOSCA) – to evaluate Software Systems quality, it integrates the Product Quality model and the Development Process Quality model, supported by the concepts of the Systemic Total Quality. MOSCA was proven in two Venezuelan software systems developing companies, using the Feature Analysis Case Study Method, indicated by DESMET methodology.

Keywords: Quality model, Software product evaluation, Software process evaluation, Software quality, Systemic quality, Case study.

 

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Agradecimientos

Esta investigación fue financiada por el Fondo Nacional de Ciencia, Tecnología e Innovación (FONACIT) de la República Bolivariana de Venezuela, a través del proyecto S1–2000000437. Los autores desean dar las gracias a J. Martínez por su valiosa colaboración en la culminación de esta investigación.

 

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