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Sanus
versión On-line ISSN 2448-6094
Resumen
RUIZ-CERINO, Juana María et al. Perception of the quality of nursing care from the perspective of people hospitalized in a public institution. Sanus [online]. 2020, vol.5, n.14, e174. Epub 17-Feb-2021. ISSN 2448-6094. https://doi.org/10.36789/sanus.vi14.174.
Introduction:
From the moment a person enters a hospital until his discharge, nursing professionals constantly have a direct contact with the person; thus, evaluating how the patient perceived the quality of care he received allows the professionals to develop and implement strategies for continuous improvement.
Objective:
Identify the perception of the quality of nursing care from the perspective of people hospitalized in a public institution.
Methodology:
This was a cross-sectional descriptive study, using a sample comprised by 90 patients aged 18 and above who were identified through convenience sampling; the SERVQHOS-E instrument was applied with Cronbach´s Alpha of .87.
Results:
Regarding the quality of nursing care, an average of 1.97 points (SD = .626) of overall satisfaction was found. Most of patients indicated they were satisfied (67.8%) with the nursing care, followed by very satisfied (18.9%).
Conclusions:
More than half of the subjects who participated in this study, in a general manner perceived a good quality in the nursing care received.
Palabras llave : Perception; Quality of health care; Nursing (DeCS).