Resumo

LOPEZ LUNA, José Fidencio; HERRERA RIVAS, Hiram  e  HERNANDEZ ALMAZAN, Jorge Arturo. Empirical Evaluation of Information Quality: Health Department Case Study. RIDE. Rev. Iberoam. Investig. Desarro. Educ [online]. 2022, vol.12, n.24, e03.  Epub 23-Maio-2022. ISSN 2007-7467.  https://doi.org/10.23913/ride.v12i24.1118.

Institutions often use information systems to collect, process, store and obtain quality information for decision-making. Having quality information is a key issue for institutions. This research aims to perceive specific problems of information quality in information systems to help provide a higher quality of information in the provision of public health services. A questionnaire was designed based on a set of information quality dimensions. Later, it was applied to 160 end users of information systems from 10 medical units in the state of Tamaulipas, Mexico. Specific information quality opportunities have been obtained for information systems. The opportunity for improvement in the issue of information quality is evidenced in relation to the sample of information systems considered in this research. It is suggested that the results obtained be considered in the academic and professional sphere to contribute to raising the quality of the information provided by the information systems.

Palavras-chave : information quality; information systems; health department.

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